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Lisez les avis des autres

Noté 5 sur 5 étoiles

So pleased with our splashback. The size is exactly as we ordered, the colour is an absolutely perfect match to our Dulux painted walls and the customer service that we received was one of the best I... Voir plus

Noté 1 sur 5 étoiles

ordered on 31st July... order 'in progress' from 1st August... Since then nothing. No communication. I've used the online contact form and emailed twice... nothing back... really the strangest... Voir plus

Noté 5 sur 5 étoiles

Ordered a new Black rangemaster90 cooker and wanted a matching splashback. Splashbacks UK has a huge range of colours and effects and our new shiny black splashback arrived promptly as promised at t... Voir plus

Noté 1 sur 5 étoiles

what a terrible company, on checking based in Northern Ireland by someone called Leanne Cranston. This company is a sham . Just reordered from another company based in England called www. splashbacks... Voir plus

À propos de l'entreprise

  1. Magasin de matériel de cuisine

Écrit par l'entreprise

About www.splashbacksuk.com website: As of 19th June 2024, Splashbacks UK’s website is now under new ownership. The website will continue to supply painted and printed glass splashbacks for kitchens and bathrooms. We promise to provide you with outstanding service and support with your order. Our Production Team take pride in ensuring our products are of the highest quality and our Customer Service Team go above and beyond to attend to every enquiry speedily and politely. Our splashbacks are produced in 6mm toughened glass. Painted and printed splashbacks are also manufactured in low iron glass to produce sharper colours and images. We can colour-match to most paint brands so that you can co-ordinate your colour scheme. For printed options, choose from the wide range of images available – or you can forward your own image for us to print something totally unique for you. Having a great deal of experience in the glass industry, we have a vast knowledge of our products and materials. Therefore, with such a skilled workforce, you can rest assured that you are in good hands.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

226 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Absolutely love our splashback

Absolutely love our splashback. Looks amazing & really compliments our new kitchen.
It was the exact spec, arrived exactly when expected.
Fitting instructions were easy to follow.
Will definitely recommend to friends & family.

18 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Lovely product

We were very happy with our finished product thank you. It fitted perfectly and looks great. We purchased the adhesive too which worked a treat. Very easy to install too.

1 avril 2023
Avis spontané
Noté 2 sur 5 étoiles

Only half an order arrived….

Ordered over a month ago and although both parts of our order say shipped we have only received one of them! Have emailed 3 times with nothing but an automated reply and the live chat facility appears to not work either! I just want the second piece of glass so we can finish our kitchen!!!!!

18 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

This public debate must be tedious for…

This public debate must be tedious for all. It issuch a shame you could not deal with this privately via email. I did not refuse to take a photo. I asked what the recompense would be if I paid to have the range removed . You have repeatedly avoided answering this. As a point of principle a photo will be with you. I will bear the cost of this. I am also happy to provide several professional witness statements as I cannot see you will be able to differentiate to 3mm on a panel over 1.7m tall. I made this point initially.

9 mai 2023
Avis spontané
Logo de Splashbacks UK

Réponse : Splashbacks UK

No, it's tedious for me and you. You have just sent through photos of the sides that are not in question. Truly bizarre to say the least. A photo doesn't cost anything, I'm not sure you should continue annoying yourself over something that is not there. And yes, with a smart phone you can take a photo of decent quality and zoom in to see a measuring tape very well that is not such an issue as you seem to be making it. This is my final response. I can not refund you for a product that you have installed and are using, while refusing to send any proof of size inaccuracies. This is crazy I'm stopping it here, there will be in more responses to your emails.

Noté 5 sur 5 étoiles

Fabulous and just as ordered

Arrived in the specified time, well wrapped protection wise, just as we ordered with clear instructions on how to mount them. We are thrilled. Yes, the communications was not easy when following up to check on status but everything else - fabulous 😊

21 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

No way of contacting them

At the moment I can only give 1* as there has been no updates, no reply to emails send, no phone number to contact anyone and now the delivery has been sent to the wrong address and as there noway to contact you all I can do is contact the credit card for a full refund

5 mai 2023
Avis spontané
Noté 4 sur 5 étoiles

We had our glass splashback delivered…

We had our glass splashback delivered when it said it would and was very well packaged. However it did have a mark on the glass I sent an email as couldn’t get in touch any other way but it went to junk mail so was missed I got a very helpful response from someone called Lee-Anne a week later advising what to use to remove the mark and if that didn’t work they would make me a new one. I emailed back on the 19th April and again on the 26th April stating I had tried to remove it however it looks embedded into the glass and asked for another one to be made and posted out. I have had no response from this. Could someone contact me please and confirm another one is being made. Thank you

13 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Paid but no product and no response

Absolutely zero response to emails asking where our order from march is! No phone number. Website 'livechat' doesn't exist.

3 mai 2023
Avis spontané
Logo de Splashbacks UK

Réponse : Splashbacks UK

Hi Bradley, Thanks for leaving the review after I explained all earlier today. With Gmail (and this is out of our control) - if you email consistently on the same chain it gathers them so as we work in date order each time you emailed without giving is a day/2 to answer you then moved into the 'newer emails section. We work from oldest to newest so you were consistently going to the new emails. I can not change how Gmail works, I am sorry about that. Lee-anne

Noté 5 sur 5 étoiles

Returning customer

This is the second time I have ordered a splash back from this company. On every occasion the service, quality and delivery has been second to none.
From the order to delivery, I was informed of each step in the process.
The product is extremely well packaged and protected against damage.
The quality of the finished product is wonderful.
I would recommend anyone considering Thai company to go ahead. You will not be disappointed.

14 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent product

Very happy with my new splash back. It was easy to order as I required a specific size. I was kept informed of the estimated delivery time and it arrived within that timeframe. The splash back was packaged safely. It came complete with a cleaning product and cloth which is excellent.

14 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Really good service all round

Really good service all round. I ordered a bespoke size black splashback for behind my hob. The price was as competitive as buying an off the shelf product locally but was made to my unusual size, 900x400mm. I was informed of expected timescale, around three weeks, on the site as I ordered and again by email once I'd actually ordered it. It actually came in around 2 weeks. I was emailed to say it had been dispatched and was given tracking info. It arrived extremely well packaged and was exactly what I wanted. Would I use them again or recommend this company? Absolutely, without hesitation.

10 février 2023
Avis spontané
Noté 5 sur 5 étoiles

You did what you said time wise

You did what you said time wise. Incredibly well wrapped. Beautiful piece of glass with vibrant colours. Just what I wanted. Following your measuring instructions it fitted perfectly. Easy to glue in place and it is still stuck up. It looks perfect.

18 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Great overall

Great prices, great communication and most importantly great products

2 avril 2023
Avis spontané
Logo de Splashbacks UK

Réponse : Splashbacks UK

Thanks Jonathan, much apricated with the negativity going on these days in sales.

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