I droped my car a month ago after accident i was given a courtesy car for 40 days.today i collect my car i was support Jordan of customer service and get my car repaired . Good custmer care and advis... Voir plus
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Met Jordan for an exchange today and his customer service was fantastic since when we met first yesterday. I’ve now got a new replacement to try out and I’ll be delighted to deal with Jordan again in... Voir plus
L'entreprise a répondu
Management need to listen to their staff call, most of them respond as if they just woke up from sleep and your disturb them by call, just today we called like 4 time, no empathy at all. Giving wrong... Voir plus
L'entreprise a répondu
Mo was absolutely fantastic, I had a small hiccup with the dealer and he promptly solved my issue. He gave me a lovely temporary vehicle and fast forwarded my appointment with hyundai
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- aussi dans
- Agence de location de voitures
- Magasin de moteurs électriques
Écrit par l'entreprise
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Coordonnées de contact
393 Edgware Road, Cricklewood, NW2 6LN, London, Royaume-Uni
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Eti was good with his on boarding…
Eti was good with his on boarding process thank you for your great help
29 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex has been very helpful and…
Alex has been very helpful and friendly. Thank you so much!
29 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
It’s been really professional and…
It’s been really professional and friendly service by Muhammad Fahad really appreciate his professionalism and the way he handle my car issue it’s been a really great experience thank you
28 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great helped me return the…
Farhad was great helped me return the vehicle with ease
28 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti amazing from start to finish helped…
Eti amazing from start to finish helped me with the onboarding process thank you for the amazing car
28 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very Disappointing Experience
Very Disappointing Experience
As a new Uber driver, I chose Splend because of its reputation, but my first experience was extremely disappointing.
The website advertised a Volkswagen ID.3 for £199 per week (all-inclusive) in the New Drivers section. After creating my account, I was suddenly quoted £249 per week, and later received yet another pricing list by email with different prices. The pricing is confusing and inconsistent.
I reserved a black Volkswagen ID.3, but when I arrived for my appointment, I was offered a blue one instead. More importantly, the vehicle was in a shocking condition. The interior, especially the seats, was heavily worn and damaged. I honestly cannot understand how a company specialising in Uber rentals considers this acceptable for professional drivers.
After rejecting the vehicle, I was told there was no suitable replacement available, despite having a confirmed booking. As a result, I wasted my time travelling to the branch, missed the opportunity to start working, and lost potential income.
I have raised a formal complaint with supporting photos and screenshots. I hope Splend improves its pricing transparency, vehicle standards and customer service, because this was not the experience I expected from Uber's recommended rental partner.
27 juillet 2026
Avis spontané
Réponse de Splend
Hi Cenk,
Whilst we appreciate that you were not happy with the initial vehicle offered to you, and you are absolutely entitled to decline a vehicle that you don't feel is suitable, the alternative vehicles we have sourced have also been declined.
I would just like to kindly remind you that these vehicles are used, not brand new. As such, they should not be expected to be in showroom condition. However, they are prepared to a standard that is acceptable for use, including meeting the relevant Transport for London (TfL) requirements.
The team at Splend
📧 helo-uk@splend.com
📞 0333 016 4331
Farhad helped me with changeing the…
Farhad helped me with changeing the vehicle. Fast and professional
27 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
BZ4X
Alex was great in helping me find a Toyota BZ4 on short notice. He cleaned and prepped it himself. Very happy. Always has a smile too.
24 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I had an excellent experience with…
I had an excellent experience with Victor at Splend PCO Rental. From the very beginning, he was incredibly helpful, patient, and professional. He took the time to explain everything clearly, answered all my questions, and made the whole process completely stress-free.
Most importantly, he helped me secure the best deal possible, which made a huge difference. His outstanding customer service and genuine willingness to help made my life so much easier.
If you’re looking for someone who truly cares about their customers and goes the extra mile, I highly recommend Victor. Thank you for all your support!
24 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor made the onboard so seamless…
Victor made the onboard so seamless thanks so much for that
22 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I am still waiting for response
I am still waiting for response. its been over 6 months now and still waiting.....
27 mai 2026
Avis spontané
Réponse de Splend
Good morning, Danish. We are currently unable to locate you as a Splend customer. Could you please reply to our request with the additional information we need so we can assist you further? Thank you.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti help out with the id.4 onboard…
Eti help out with the id.4 onboard thanks eti
17 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad he was very nice guy very…
Farhad he was very nice guy very helpful thank you so much he's number one now I own my car after four years thanks for splend especially farhad
17 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Tanzim from start to finish was helpful…
Tanzim from start to finish was helpful and made the process easy
17 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Vary good from victor very much…
Vary good from victor very much friendly
I became a friend
17 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Very good service
17 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Once again I had issue with my account…
Once again I had issue with my account and Farhad has helped me resolve the issue i was charged incorrectly for damage on the vehicle but Farhad investigated found out i was not responsible and helped remove the charge thank you so much
15 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
straight forward dealing customer…
straight forward dealing customer service very polite . farhad was great saw me quick no issuses.
15 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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