I droped my car a month ago after accident i was given a courtesy car for 40 days.today i collect my car i was support Jordan of customer service and get my car repaired . Good custmer care and advis... Voir plus
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Lisez les avis des autres
Met Jordan for an exchange today and his customer service was fantastic since when we met first yesterday. I’ve now got a new replacement to try out and I’ll be delighted to deal with Jordan again in... Voir plus
L'entreprise a répondu
Management need to listen to their staff call, most of them respond as if they just woke up from sleep and your disturb them by call, just today we called like 4 time, no empathy at all. Giving wrong... Voir plus
L'entreprise a répondu
Mo was absolutely fantastic, I had a small hiccup with the dealer and he promptly solved my issue. He gave me a lovely temporary vehicle and fast forwarded my appointment with hyundai
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- aussi dans
- Agence de location de voitures
- Magasin de moteurs électriques
Écrit par l'entreprise
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Coordonnées de contact
393 Edgware Road, Cricklewood, NW2 6LN, London, Royaume-Uni
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Vikrant Rawat has been so helpful and…
Vikrant Rawat has been so helpful and was able to assist with my onboarding. He's an asset to Splend. Keep up the good work.
13 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad has helped me to get off boarded…
Farhad has helped me to get off boarded quickly in time for my flight
13 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was fantastic helped with my…
Farhad was fantastic helped with my accident and booked in Bodyshop for fast turn around so thank you Farhad and Splend
9 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was fantastic and I didn't have…
Farhad was fantastic and I didn't have an appointment but Farhad helped me obtain my Jaecoo 7 today
9 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor was the best honestly loved my…
Victor was the best honestly loved my experience
9 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Nadim was very helpful during…
Nadim was very helpful during onboarding process. I was able to work straight away
9 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Zero customer support,
Appalling customer service. I rented a Rent-to-Buy vehicle for Uber, and the air conditioning stopped working during summer. They ignored 10 emails from me and forced me to wait a month for a Volkswagen dealer appointment on 7th July.The car has now been locked inside the Volkswagen dealership for days, and VW just informed me they cannot even start the diagnostic. I am stuck with zero income. Splend flatly refused to provide a TfL-licensed courtesy car, completely leaving me stranded without a replacement vehicle during this extreme heat. This completely violates their own company policy.To make it worse, they told me to just go and refill the AC gas myself. The car only has 18,000 miles, so it is almost brand new. An AC system does not empty itself at 18,000 miles unless there is a major mechanical leak or component failure covered under warranty. Splend is just trying to avoid their maintenance responsibilities.They are demanding my full weekly rental payment of 309 pounds tonight while the car is unusable in a workshop, and they previously charged me a 19-pound late fee caused by the loss of income they created. They also owe me a referral bonus which they are delaying.Drivers are treated like numbers, not businesses. Total breach of contract and zero support. Avoid Splend UK.
6 juin 2026
Avis spontané
Réponse de Splend
Hi Mr Titu,
I’m sorry to hear that you are unhappy with our service.
I attempted to call you today to discuss your concerns, but unfortunately I was unable to reach you.
To clarify our process regarding air conditioning issues, we would always ask customers to visit their local Kwik Fit so that they can assess the system. If the air conditioning simply requires a re-gas, this is considered a consumable item and can be carried out at the customer's expense.
However, if Kwik Fit identifies a fault with the air conditioning system, and you have confirmed with the dealership that the required repairs are covered under the vehicle's warranty, Splend will be happy to provide you with a replacement vehicle while the warranty repairs are being completed.
I hope this clarifies our process. We look forward to hearing from you, and please feel free to return my call at your earliest convenience so we can discuss this further.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was helpful and located my car…
Farhad was helpful and located my car when no one else was able to find it I can finally work now properly
8 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was very helpful on the onboarding…
Eti was very helpful on the onboarding process for my new car i am very happy with the service
8 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhat has done an amazing job I had an…
Farhat has done an amazing job I had an issue with my windows and he helped resolve the issue and actually listen to the issue and fixed it and explained how he did it so thank you
8 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Poor customer service - they don't respond to emails or calls
I was looking to buy a used car from this company, the car was described as in good condition with tidy bodywork, having paid a deposit, I called to collect the car, it had numerous dents and scuffs and the company has not refunded my deposit, responded to my emails / calls. I would not recommend them prospective buyers of vehicles, many appeared to be high mileage former Uber vehicles that were being sold at a premium because of the PCO licence they came with. In the end I bought a car else where that offered better value. I would not risk buying from them, their customer service is poor and they are not to be trusted to give an acurate description of the vehicle being sold.
11 mai 2026
Avis spontané
Réponse de Splend
Hi Steve,
Thank you for taking my call. I'm glad to see that your refund has now been processed. I would like to sincerely apologise for this oversight and for any inconvenience it may have caused. Thank you for your patience and understanding
I spoke to Fahad and he was very…
I spoke to Fahad and he was very helpful. Pleasure to deal with
7 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Thanks a lot Tanzim
Thanks a lot Tanzim. For helping me choose a beautiful Mercedese EQB 250+. Love it
3 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
STOP TRYING TO TAKE MONEY FROM MY BANK…
STOP TRYING TO TAKE MONEY FROM MY BANK ACCOUNT YOUR SCAMBUG
3 juillet 2026
Avis spontané
Réponse de Splend
Hi Mr Tulba,
I'm sorry to hear that you are unhappy with our service. I would like to clarify the following points.
When you returned your vehicle on 11/05/2026, it was inspected and several areas of damage were identified, including:
Offside rear (OSR) door damage
Nearside rear (QSR) quarter panel damage
Rear bumper damage
Damage to both rear fog lamps
In addition, a PCN (Penalty Charge Notice) has since been received relating to the period the vehicle was in your possession. This had not yet been received at the time you off-boarded the vehicle.
We have already provided you with a copy of the damage invoice, along with a copy of the PCN for your records.
If you have any further questions or would like to discuss any of these points, please let us know and we will be happy to assist.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I was served by guy name fahad very…
I was served by guy name fahad very helpful, excellent work very smooth service
2 juillet 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Had an awesome experience
Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.
Thanks Helen for your time, much appreciated
30 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Vikrant from the Tower Hill branch was…
Vikrant from the Tower Hill branch was very professional from the moment I spoke to him, very knowledgeable and helpful on all fronts. What an excellent service all round. Thank you for your time and patience.
29 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was amazing happy to be served by…
Eti was amazing happy to be served by eti
29 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhan was amazing
Farhan was amazing . He made me my day and his service was excellent
Well done farhan
I hope you good staff in your life.
26 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
The management of this company is…
The management of this company is honestly full of illiterate and incompetent employees. I received an email from clearpath recovery agency that i have a balance of 100 pounds and now they added late fee and interest as well for the payment of my subscription,which I was paying from last 2 years every month.this month they didn’t take the payment from my account and even not told me that they haven’t taken the payment and now sent me notice of recovery.now I have sent the last invoice and all proof to recovery agency.they r even surprised to see as well.Honestly the Head of this company needs to check it what there staff is doing.it will spoil the company reputation as its already very bad.My car reg was Oe22jzm.mg
25 juin 2026
Avis spontané
Réponse de Splend
Dear Mr Ahmed,
I am sorry to hear that you are dissatisfied.
I have located your account and attempted to contact you today. I have also sent you a follow-up email with further information.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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