I droped my car a month ago after accident i was given a courtesy car for 40 days.today i collect my car i was support Jordan of customer service and get my car repaired . Good custmer care and advis... Voir plus
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Met Jordan for an exchange today and his customer service was fantastic since when we met first yesterday. I’ve now got a new replacement to try out and I’ll be delighted to deal with Jordan again in... Voir plus
L'entreprise a répondu
Management need to listen to their staff call, most of them respond as if they just woke up from sleep and your disturb them by call, just today we called like 4 time, no empathy at all. Giving wrong... Voir plus
L'entreprise a répondu
Mo was absolutely fantastic, I had a small hiccup with the dealer and he promptly solved my issue. He gave me a lovely temporary vehicle and fast forwarded my appointment with hyundai
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- aussi dans
- Agence de location de voitures
- Magasin de moteurs électriques
Écrit par l'entreprise
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Coordonnées de contact
393 Edgware Road, Cricklewood, NW2 6LN, London, Royaume-Uni
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4,5
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Eti was amazing told me everything…
Eti was amazing told me everything happy with on board process thanks eti
25 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing service
Amazing service, the whole experience made so easy from the get go. Alex very polite and efficient.
25 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing Service by Victor and his team.
24 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Jordan Brake was a great help today…
Jordan Brake was a great help today swapping out vehicles
I was already happy with splend already now I'm even happier.
Thanks Jordan
24 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Repeated administrative failures causing loss of income
I have been a Splend customer for a considerable period of time and throughout my contract I have fulfilled all of my obligations. I have always paid on time, paid any excess charges when required, maintained the vehicle properly
and cooperated whenever documentation or information was requested.
Unfortunately, my experience with Splend has been repeatedly affected by administrative failures that have directly impacted my ability to work and earn an income as an Uber driver.
Splend specifically instructed me in writing not to upload compliance documents to Uber myself, stating that Splend would upload all required documents directly to the Uber Supplier Portal on behalf of drivers. I followed those instructions.
Despite this, I have experienced repeated document-related issues. On one occasion, I personally identified a serious error in a Permission Letter issued by Splend. The document contained expired contractual dates and had to be corrected after I raised the issue. Splend acknowledged the mistake and reissued the document.
More recently, after successfully completing my MOT, my vehicle disappeared from my Uber account and I was unable to work. After speaking with Uber, I was informed that the issue needed to be resolved by Splend because Splend is responsible for managing and uploading the relevant compliance documents. As a result, I lost yet another working day and the income associated with it.
This is not an isolated incident. Similar administrative problems have occurred multiple times during my contract. In my estimation, the cumulative financial losses caused by these repeated interruptions now exceed £1,000.
There is also an ongoing concern regarding the vehicle's rear tyres. The latest MOT advisory does not simply refer to normal tread wear. It specifically notes age-related deterioration and cracking. These issues are not the result of my driving style but are associated with age and normal wear and tear.
My understanding of the contract is that Splend is responsible for replacing tyres affected by normal wear and tear, within the contractual limits. However, despite this, no replacement has yet been arranged in my case.
I am not asking for special treatment. I am simply asking for proper administration, accurate document management, compliance with contractual obligations and the ability to work without repeatedly losing income because of avoidable administrative errors.
I have submitted formal complaints to Splend and I am currently awaiting a meaningful resolution rather than another generic response.
Evidence available upon request, including Splend emails acknowledging documentation errors, Uber communications, MOT records and formal complaint references.
Update 24/06/2026
Thank you for your response.
I do not wish to continue discussing this matter publicly and remain available to provide evidence privately if required.
However, I am unable to agree with the conclusion that I uploaded vehicle documents through my Uber portal. As a Splend driver, the Documents section visible in my Uber Driver account only contains my personal driver documents (driving licence, PCO licence, bank statement, profile photo, etc.). There is no visible section allowing me to upload MOT or vehicle compliance documents.
I have screenshots of my account, correspondence with Splend and Uber, and a recorded conversation with Uber Support regarding this matter.
I have no reason to provide inaccurate information and would gain nothing by doing so. My only objective is to establish the facts based on evidence.
I believe this matter would be better discussed privately rather than through public statements. I remain willing to cooperate and provide all relevant evidence.
Kind regards,
Eugen Bulbuc
24 juin 2026
Avis spontané
Réponse de Splend
Dear Eugen,
We are sorry to hear that you are not satisfied with our service.
Upon further investigation, we can confirm that your MOT was completed on a Saturday. We have also received confirmation from Uber that the documents were uploaded directly by you through your Uber portal. Unfortunately, this resulted in the platform rejecting the documents.
As a result, we must inform you that Splend cannot be held responsible for this issue. We clearly advise all customers that we will upload all required documents on their behalf to avoid any disruption to their account or platform access.
Should you wish to discuss this matter further, we would be more than happy to speak with you and address any questions you may have.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Excellent service by Victor
23 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Came in to swap back to my original…
Came in to swap back to my original car. I saw Jordan who has helped me many times before. Always fast, friendly and great service! Thank you again
22 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful
18 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Dear Mr Butt,
Thank you for providing the information that enabled us to review the call.
Having listened to the conversation, we found that at no point was the sales agent rude. The agent was explaining that the vehicle's range, when combining a full tank of fuel with a fully charged battery, would exceed 700 miles. The reference to a full charge was made in the context of maintaining the vehicle's performance and battery health, as intended by the manufacturer.
We apologise if this was not clear during the discussion.
Should you wish, we would be happy to arrange a call to explain this in more detail and answer any questions you may have.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti answered all my questions smoothly…
Eti answered all my questions smoothly very happy with service received today recommended
17 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
My Experience with the Jaecoo J7 Through Splend – A Warning to Other Drivers
My Experience with the Jaecoo J7 Through Splend – A Warning to Other Drivers
I have been driving a Jaecoo J7 supplied through Splend since 31 March 2026. Unfortunately, my experience has been disappointing and I feel it is important to share it with other drivers who may be considering this vehicle or rental arrangement.
During my time with the vehicle, I experienced a number of issues, including:
- The vehicle rolling backwards while in Drive, creating a potential safety risk.
- Significant wind noise and an apparent air leak from the rear driver's side door at motorway speeds.
- Rear seat belts that passengers regularly struggle to use.
- Incorrect speed limit recognition, resulting in constant warnings and alarms, often displaying the wrong speed limit.
- Vehicle settings frequently resetting to default, requiring repeated adjustment before journeys.
- Two separate incidents where the 12V battery went completely flat and required a jump start.
- Poor hybrid performance compared to the advertised range and efficiency.
- An unexpected emergency braking event which almost caused a collision and left both myself and my passenger distressed.
What has been even more concerning is the level of support received after reporting these issues.
Initially, I expected the vehicle supplier and manufacturer to investigate and rectify any faults. However, I have now been advised that many of these matters are being treated as diagnostic investigations and repairs that I may be expected to arrange and pay for myself.
When the 12V battery failed, I was informed by the breakdown provider that I could wait up to two days for assistance. When I contacted Splend, I was effectively told that the matter was between myself and Jaecoo.
I have also experienced issues with parking penalties. Liability was transferred to me, but delays in council record updates meant I lost the opportunity to pay at the discounted rate or make representations. As a result, I ended up paying significantly more, plus administration fees.
My advice to other drivers is to:
- Thoroughly inspect the vehicle when collecting it.
- Keep records of all faults, photographs, videos and communications.
- Report issues immediately and in writing.
- Clarify who is responsible for diagnostics and repairs before signing any agreement.
- Be prepared for the possibility that vehicle faults may not be resolved as quickly as expected.
- Carefully review how parking penalties and administration charges are handled under the rental agreement.
Based on my experience, I would advise drivers to exercise caution and ensure they fully understand the support arrangements before committing to any agreement.
16 juin 2026
Avis spontané
Réponse de Splend
Dear Raj,
We are sorry to hear that you are not satisfied with the Jaecoo J7 that you obtained brand new through Splend.
We understand your frustrations regarding the issues you have raised, including the vehicle rolling backwards, a potential air leak from the driver's door, rear seat belt concerns ( stiffness), incorrect speed readings, vehicle settings issues, and the 12V battery.
As discussed during Lisa's call with you yesterday, she reviewed each of these concerns in detail. We advised that you book the vehicle into your local Jaecoo dealership for a full diagnostic assessment of the issues raised. Once you have confirmation of an appointment and an estimated repair timescale, please provide these details to Lisa. Should Jaecoo require the vehicle for an extended period, Splend would be happy to support you by providing a replacement vehicle during the repair process.
Regarding hybrid performance, this was not discussed during yesterday's call. The range information provided to you is based on the manufacturer's published specifications. Similarly, concerns relating to the emergency braking system were not raised during the discussion. We would ask that you report these matters directly to Jaecoo as part of the diagnostic process.
With regard to PCN liabilities, this was also not discussed with Lisa. Had it been raised, she would have explained our process. Whenever Splend receives a PCN, we make every effort to transfer liability to the driver. Unfortunately, not all councils accept transfers of liability. In such cases, Splend has no alternative but to settle the PCN to prevent further escalation of the charge.
We appreciate that you may be dissatisfied with this process. Please be assured that Splend would prefer all PCNs to be transferred directly to the driver where possible. However, the acceptance of liability transfers is entirely at the discretion of the individual council and is outside of our control.
We look forward to receiving confirmation of your appointment with Jaecoo.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Jordan was very helpful and quick and…
Jordan was very helpful and quick and resolved my. Problem quickly
16 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Victor at the Edgware branch was very…
Victor at the Edgware branch was very helpful, made for a smooth and pleasant experience. Would recommend
15 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Lovely customer service from Tanzim
15 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was great
Alex was great! if you need help ask for him very proffesional
12 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was super helpful
Alex was super helpful! Go to him if you need anything.
12 juin 2026
Avis spontané
Réponse de Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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