Spotlight Avis 

Tried to order fabric online to a certain size but could not which I understand. called customer care to ask if I could request this on my order, she was rude and we canceled the order. Called the invercargil number to ask if they had what I needed in store and got put through to another customer service rep, she was rude and hung up on me before the call was finished. Will not order from here now, I cant believe the interaction I just had when trying to spend my money lol.

Do not order online, its not worth the hassle of trying to find out where your order is when it doesn't turn up.
Also, they use Aramex couriers who are beyond useless

I just bought some awesome skull mugs, nice thick glass that hold freshly boiled water!! I love spotlight, have never had a bad deal yet.

Regrettably, I ordered in error. Naively, I attempted to cancel the order with customer care as it was under an hour since the order was placed and, as per Spotlight website, cancellation of order is possible if notified as soon as possible and order not distributed yet. My request to cancel was responded with ‘….unable to cancel order as it is already processed!’. Overall experience is negative 5 star rating and will never deal with this company again.

Oy 2 checkouts open, out of 4 on a busy Saturday

I would give no stars if I could. I have tried to make an online order 4 times in the last 24 hours and each time they have cancelled my order, no reason given! Not happy!!!

Terrible customer service experience and not the first time. Online store changed my order and charged 5x original price. Contacted customer service and was told my order was cancelled, instead it has been shipped. Confusing, bad customer service, all around bad experience.

My name is Lena , i am writing this review specifically for the staff member at sylvia park store this morning , who helped and carried my shopping to the car , I don't know how to thank her , thank you itself is not enough .
I did not get her name but she knows mine , she is tall with long blonde hair , was standing at the cashier and wearing a mask .
Her kindness was over and above everything . I am so grateful for the help and assistance she offered me
She is gem and an asset to the company .

I recently had a disappointing experience at Spotlight, Trinity Gardens. I purchased two curtains and some accessories, but after returning home, I realised the cashier had only scanned one curtain, so I was charged for just one.

The next day, after finishing work, I went back to the store to let them know and asked them to check my receipt. The cashier called the manager, who asked me to pay for the second curtain — which I was happy to do. However, I was surprised to be charged $3 more than the previous day’s price. When I politely asked why, the manager responded rather rudely, saying, “That was yesterday’s price; this is today’s price.”

I was quite disappointed by the lack of courtesy and appreciation for my honesty in returning to pay for an item missed due to their mistake. There was no apology, and the whole interaction felt disrespectful. I took time out of my busy day to do the right thing, but unfortunately, I left feeling upset and unappreciated.

I hope the store can handle such situations with more kindness and professionalism in the future.

Customer service was horrific. Wouldn’t accept a return that was clearly faulty and said as it was 28 days past purchase. Ridiculous

Got helium balloons for my daughter’s birthday, purchased in the afternoon the day before her party. Was told the balloons would last for at least a week, sometimes up to a month. One of the balloons popped on the way out to the car, so needed to go back in to purchase a new one. The next morning I found all the remaining balloons completely flat. Very disappointing as I didn’t get time to get new ones in time for the party. Went back to get a refund the next day and didn’t even get half of the money spent money. Very disappointed in the service provided, will not be coming back.

Below is a review posted about the online purchase of a clothing rack, they "moderated" it and would not publish online, so here it is.
The product is ok, the spotlight website is terrible to purchase on, and the delivery was poorly handled by NZ post. On the website if the address does not auto populate you cannot manually over type, yes typing in the correct address it did not auto populate. So infuriating, only succeeded in the end by refreshing the page and hoping it did not lose the order. Then NZ post failed to deliver and the call centre was next to useless to arrange re delivery - would not order online again, only shop instore. Website is a shambles. All contact info is "no reply" email addresses. Also the tracking link they send requires certain tracking numbers which do not correlate with the NZ post tracking, not usable.

They have convoluted click and collect and return policies. Their website constantly has glitches. It shows products on their store computers and when you arrive they don’t have the product and yesterday I bought something online and clicked the click and collect option and when I went to pick my 3 things up they only had 1. Turns out their computer had automatically added $12 delivery fee for the other 2 items as they weren’t available in store. I needed them today!

Just visites the Horsham store & left as no customer service at furnishings, asked Taryn at sew for someone to serve us in furnishings, she said Leanne should be there she called her but no one turned up. Overall very rude & no customer service. Messy & untidy as well.

Do not give them your mobile number to get a discount - I am plagued by spam texts from them that can’t be blocked!

Very dirty and dusty stores in my 20+ years of visiting Spotlight Australia and the service is usually substandard and sometimes the staff are quite rude.
Ribbons Rolls are often OOS and that can be tricky when they have a Sale on where you need to buy 3 rolls.
Staff suggest to purchase Online, why should I pay postage and have to buy colours unseen?
The stores need to up their game. :(
Fabric is often cut short or terribly crooked and $5 click and collect vouchers were not given or offered for later at Warrnambool store.

Curtains install.
We had a quote for our curtains in middle of May. Whole Quotation experience was very good, as Mark has given us options to choose the fabrics and and told us it would take 4-6 weeks max to have it installed.
Spotlights company wanted money soon, but unfortunately they still haven't given us curtains. We have been waiting 4 months and I have been calling them on weekly basis. After 4 months they told me, that the curtains have finally came, but we have to wait another 2 weeks to have it install it.
I am very disappointed as we had to pay money long ago and still haven't seen any curtains.
When I call the customer service, they hung up or don't help me at all. I did call also the manager, and she didn't help me either.
Not very professional
I would not go with Spotlight at all if I know it would take that long

The goods on offer at spotlight is nice for a one-stop option with so many random bits and pieces. I avoid the Manukau branch at all costs though, the staff are straight up rude, either ignoring you if you try to approach them, or showing very obvious annoyance at your presence. This has been my experience multiple times trying to buy from the store. Go to any other spotlight store unless you 100% know what you're looking for and where to find it and how much it costs.

I am extremely disappointed with your service and feel completely misled by your false delivery promises.

Your website clearly states that orders will be delivered in 2–5 business days, and I was charged extra based on this commitment. However, my order was not even shipped until after 5 business days, and now I am being told the expected delivery will take 10 days or more.

If this isn’t false advertising or fraudulent behavior, what is it?

You took my money with the promise of fast delivery — a promise you clearly had no intention of keeping. This kind of dishonest business practice is unacceptable and shows a complete lack of respect for your customers.

I will not be ordering from you again, and I will be sharing this experience with others so they don’t fall for the same trap.

Stop making promises you can’t keep.

I came across this super rude and arrogant worker, and she was arguing with me for no apparent reason!? I didn't do anything wrong, and she was telling me off for asking a question at the desk. Mind you, there was only ONE worker around, and they were at the desk. How are you going to tell me off for asking a question to the ONLY worker available? She wouldn't even tell me her name and just walked away, she had brown hair, up in a ponytail, and she looked at least in her mid-30s. Spotlight is so overpriced and for what!? They say they focus on customer service but guess what? THEY DON'T. They don't even want to help their own customers, and it shows. Don't shop at Spotlight, and I'm sick of spending tons of my money on overpriced items while being treated like I'm not even welcome.