Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... Voir plus
L'entreprise a répondu
Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... Voir plus
L'entreprise a répondu
I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Coordonnées de contact
Williamson Road, WR5 1SG, Worcester, Royaume-Uni
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4,8
Excellent
486 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Springpack
Thank you for your positive review.
Your feedback certainly sums up the teams here at Springpack. We value your custom and look forward to speaking to you soon.
Regards
Adam Woolls
Head of Customer Services
Exceptional customer service
Sales staff very helpful and the customer service excellent especially Annie and Emma who were very friendly and efficient when it came to resolving an issue. We will certainly use them again for our packaging needs.
16 novembre 2023
Avis spontané
Réponse : Springpack
HI,
Thank you for such a good review. I will pass the feedback on to our Sales Team, Annie and Emma. It's great to read both Annie and Emma were able to effectively resolve your concern.
We look forward to speaking to you soon and thank you again for your order.
Regards
Adam Woolls
Head of Customer Services
reliable service
reliable service, great communication, good range of products
15 novembre 2023
Avis spontané
Réponse : Springpack
Thank you for your positive feedback, it's really appreciated.
We look forward to working with you on your next order.
Regards
Adam Woolls
Head of Customer Services
Excellent Service
Emma at Springpack was very helpful and prompt and polite.
17 novembre 2023
Avis spontané
Réponse : Springpack
HI,
i have passed your feedback onto Emma who is delighted. Thank you for such great feedback.
Thank you for your order
Regards
Adam Woolls
Head of Customer Services
Quality customer service - thanks Rupert and team!
Had a brilliant experience with the Springpack team, especially Rupert who advised me on all my packaging needs. Friendly, conscientious, always there to support - best customer service I've ever had!
10 novembre 2023
Avis spontané
Réponse : Springpack
Brilliant feedback thank you! I'm glad we exceeded your expectations on this occasion.
I have made Rupert and the teams aware of the excellent review.
We look forward to speaking with you soon and thanks again for your order,
Regards
Adam Woolls
Head of Customer Services
Réponse : Springpack
Hi,
Thank you for your feedback. Its a pleasure to see you received a speedy response and the team were able to help. Thank you for your order.
Should you require any further assistance, please get in touch
Regards
Adam Woolls
Head of Customer Services
Harriet helpfull
16 novembre 2023
Avis spontané
Réponse : Springpack
Thank you for your feedback, Harriet is really pleased you were happy with service you received.
Should you need anything else, please do get in touch,
Regards
Adam Woolls
Head of Customer Services
User friendly website
Easy to use Website and excellent customer service.
7 novembre 2023
Avis spontané
Réponse : Springpack
Thank you for the positive review. I have shared this with the wider business.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
Springpack service!!
As a big business sometimes we get stuck for materials.
Kyle always manages to help us out and get products to us next day with no hassle!
Great company to deal with!!
15 novembre 2023
Avis spontané
Réponse : Springpack
Thank you for the great feedback for Kyle. I have passed the feedback to Kyle who is delighted!
Thank you for your order and if there is anything else we can help with, please get in touch,
Regards
Adam Woolls
Head of Customer Services
First class service
Sian is always on hand to help out with any problems I have and goes the extra mile to secure the sale. A real credit to the company.
15 novembre 2023
Avis spontané
Réponse : Springpack
Thank you for your feedback for Sian.
I will ensure Sian is aware of the excellent comments. Brilliant read!
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
A great company that you can trust totally
If you are looking for truly excellent quality products at great prices together with unmatched customer service, then use Springpack with confidence because they will most certainly deliver on all fronts! I have tried other suppliers of boxes but find they are invariably damaged when they reach their destination, whereas the Springpack double wall boxes are incredibly strong and arrive, thousands of miles away, in perfect condition. In addition to the high quality products, the customer service is positively outstanding. I was lucky enough to be assisted with my order today by Amy who went above and beyond to help me. In fact, all the staff I have dealt with have been superb. If you want fantastic products and amazing customer service from a company you can trust this is the company to use, believe me!
13 novembre 2023
Avis spontané
Réponse : Springpack
What fantastic feedback! Thank you! I'm glad we are able to assist you with your packaging needs especially with the distance needed. I will share the feedback with Amy and the Team. If there is anything we can help you with please do not hesitate to get in touch,
Regards
Adam Woolls
Head of Customer Services
Customer Service
Emma was very easy to deal with and extremely helpful with everything we needed to know
10 novembre 2023
Avis spontané
Réponse : Springpack
Thank you for the positive feedback for Emma, she will be delighted to see her hard work has helped.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
Service and price are both excellent
Service and price are both excellent. It's great to have a number that's always answered quickly by competent people too!
13 novembre 2023
Avis spontané
Réponse : Springpack
Thank you for your excellent feedback. It's a pleasure to read that our teams expertise delivers great customer service.
Thank you for your order and if there is anything we can help with please do not hesitate to contact us.
Regards
Adam Woolls
Head of Customer Services
Going above and beyond to help the Customer
I had the pleasure of dealing with Harriet that helped me redirect a delivery that went wrong from my wrong doing by providing an incorrect address. Harriet reacted swiftly and diverted the driver to the correct address to be able to meet the same day delivery. Fantastic customer service.
6 novembre 2023
Avis spontané
Réponse : Springpack
Thank you for your amazing feedback 😊
It's a pleasure to read such positive feedback about Harriet. I will ensure Harriet and the wider team hear about the fantastic work Harriet produced to help turn things around for you.
Thank you for your order and if there is anything else we can help with please get in touch.
Kind Regards
Adam Woolls
Head of Customer Services
Springpack
Emma was really helpful
Emma was really helpful - the team always provide us with a good service on the occasions we order - thank you!
From Rapid Retail
25 octobre 2023
Avis spontané
Réponse : Springpack
Thanks for the brilliant feedback. I will ensure Emma and team hear about the positive review. 👍
Thank you for choosing Springpack for all your packaging needs! 👌
Regards
Adam Woolls
Head of Customer Service
Always on time
Always on time, rapid delivery, Dan and Sales they are the best There is never a problem that cannot be resolved.
6 septembre 2023
Réponse : Springpack
Thank you for your excellent feedback. I will ensure Dan and the Team receive the positive review. Thanks for your order!
A big thank you to Emma & her team for…
A big thank you to Emma & her team for helping us out yesterday. Needed some antistatic bubble wrap urgently. They came to the rescue a short notice. Great service guys, a life saver!
31 août 2023
Avis spontané
Réponse : Springpack
Hi, I am glad we were able to help on this occasion. Emma has been passed the feedback and you have made her day! Thank you again for using Springpack 😁
Spring Pack Ltd of Worcester.
Spring Pack Ltd of Worcester.
I needed to find a specific sized cardboard box for packing my golf trolley to return to the manufacturer for repair and with just one phone call, I was offered a suitable size box but their sales person Sam who could not have been more helpful. I have just been to collect, the following day and experienced the most excellent customer service. Sadly this is a very rare quality these days and I recommend Springpack most highly for both quality of produce and service.
14 juillet 2023
Avis spontané
Réponse : Springpack
Thank you for the brilliant feedback. We pride ourselves on product knowledge and delivering a seamless customer experience. It’s a pleasure to read your feedback especially on how both areas came through with Sam. I will ensure both Sam and his line manager receive your feedback, which is greatly appreciated. Thank you for your order.
Regards
Adam Woolls
Head of Customer Service
Easy to order and nice quick delivery.
2 juillet 2023
Réponse : Springpack
Thank you for your positive feedback, I’m glad we could assist you on the products you required. Thanks again for your order, it's really appreciated.
Regards
Adam Woolls
Head of Customer Service
Misleading Product Information
Product description states the item is packs of 25 at least 3 times. No mention of quantity or price being per individual piece. Ordered 10 packs, received 10 individual items. Springpack refused to honour the information given on the product page.
19 mai 2023
Avis spontané
Réponse : Springpack
Good Afternoon Lewis,
Sorry for any confusion caused.
Following on from your feedback we are working internally to ensure your customer journey is seamless on our website for future orders. If you have any questions please do not hesitate to contact us at customerservice@springpack.co.uk
Regards
Adam Woolls
Head of Customer Services
Springpack
** After listening to the feedback provided, we worked closely with our customer to come to a satisfactory resolution for both our Customer and Springpack**
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