Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... Voir plus
L'entreprise a répondu
Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... Voir plus
L'entreprise a répondu
I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Coordonnées de contact
Williamson Road, WR5 1SG, Worcester, Royaume-Uni
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4,8
Excellent
486 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Repeat order which has gone smoothly…
Repeat order which has gone smoothly with the clear flow of information when requested from Harley, Katie & Emma. Thank you.
5 septembre 2024
Avis spontané
Réponse : Springpack
Good afternoon Heather,
I am really pleased to hear that your order has gone so smoothly. Thank you for the feedback for my colleagues, they really appreciate you taking the time to record this.
Thank you for trusting Springpack with your packaging needs!
Amy Hodgkins
Head of Customer Experience
First time using springpack
I found the website very easy to navigate through and found everything I needed plus more.
Extra benefit is the next day delivery.
First class service and delivery
23 juillet 2024
Réponse : Springpack
Good morning Duncan,
Thank you for your wonderful review.
We pride ourselves on exceptional service and always aim to put our Customers first.
We appreciate you taking the time to write this review for us and hopefully look forward to helping you with your future packaging requirements.
Kind regards,
Amy Hodgkins
Head of Customer Experience
great service
8 juillet 2024
Réponse : Springpack
Good afternoon Ian,
Thank you for the time you have taken today to post your positive reviews. We always strive to provide the best possible service for our customers.
We really appreciate your feedback.
Many thanks
Amy Hodgkins
Senior Account Manager
Labelled "Urgent Requirement"
As a regular supplier they got us out of a difficult situation when requiring a short notice order or labels for an urgent customer rework.
Sian Burton was in regular contact and was extremely helpful in organising exactly what we wanted and getting it to us when we need it.
Our customer was very happy and we were very happy aswell.
26 juin 2024
Avis spontané
Réponse : Springpack
Good afternoon Chris,
We really appreciate your lovely feedback for Sian. Thank you for taking the time to submit a review.
I am really glad we could help with your urgent order and ensure your customer didn't experience delays.
We pride ourselves on offering a high level of service and ensuring we provide full support for our customers during the enquiry and ordering process.
Kind regards
Great if you dropped the calling
Great product and service but without the option to complete an online purchase and only and online enquiry resulted in an excessive amount of communication.
19 juin 2024
Réponse : Springpack
Good afternoon Richard,
Thank you for your feedback.
We have a new Website due to launch imminently which has a built in delivery cost calculator so this will resolve the need for further clarification on charges.
We always prefer to talk to our Customers and provide full transparency with enquiries and orders, apologies if you found this excessive.
If you prefer to email us for assistance, please contact us on enquiries@springpack.co.uk
Emma Smith
Emma Smith, Customer Services Executive, has been great to deal with. Emma has helped us negotiate and secure the products required to run the operation
10 juin 2024
Avis spontané
Réponse : Springpack
Good afternoon,
Thank you for your wonderful review. Emma is really pleased with her feedback from you and glad she could help. We appreciate you taking the time to highlight this.
If you require any further assistance or help with future orders or products, just let us know.
NO HELP FOR ROBOPAC USERS
Your Ap. Says you support a Robopac product. You have technical support.
You come up prioritized on google.
You had Zero information for us
You should not be so high on the list if you have NO INFO
11 juin 2024
Avis spontané
Réponse : Springpack
Thank you for taking the time to share your feedback. We apologise for the inconvenience you experienced in seeking support for your Robopac product.
Could you please provide more details about the specific issues you encountered? This will help us improve our services and ensure we can better assist you and other Robopac users in the future.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you more effectively moving forward.
Thank you
Springpack
Excellent Outstanding Service
5 juin 2024
Avis spontané
Réponse : Springpack
Good afternoon Fiona,
Thank you for your feedback, it is really appreciated. Sian was very glad she could help you with your query.
We are grateful you always trust Springpack with your packaging requirements.
Réponse : Springpack
Good morning,
Thank you for your 5* review, we really appreciate your feedback. If you require any further help or advice on your packaging requirements please just let us know.
Excellent customer service
Excellent customer service - i had a tight deadline and Harley and the team were able to make it work in record time. Life-saver!
9 mai 2024
Avis spontané
Réponse : Springpack
Hello Oscar,
Thank you for the brilliant 5* review, Its great to hear Harley and the Team were able to help you achieve your deadline! I will certainly pass your feedback to Harley who will be delighted.
Fantastic customer service team
Fantastic customer service team. Support is all ways quick and professional.
8 mai 2024
Avis spontané
Réponse : Springpack
Hi Sam, thank you for your review. We really appreciate your feedback and I am glad to hear you receive fantastic service regularly from us.
All staff very helpful
8 avril 2024
Avis spontané
Réponse : Springpack
Thank you for your 5* review Yvette
We appreciate your feedback!
Amy Hodgkins
Senior Account Manager
Réponse : Springpack
Thank you for the brilliant feedback, we pride ourselves on service and Customer experience so this is great to hear. We appreciate your review!
Should you require any further assistance in the future, please let us know.
Amy Hodgkins
Senior Account Manager
Emma Smith was extremely helpful
Emma Smith was extremely helpful, quick and efficient on dealing with my query today.
12 avril 2024
Avis spontané
Réponse : Springpack
Thank you for the wonderful feedback for Emma, I am glad she could resolve your query quickly for you!
Should you require any further assistance in the future, please let us know and we are happy to help!
Amy Hodgkins
Senior Account Manager
Réponse : Springpack
Brilliant 5* review thank you.
Should you require any further stock, please don't hesitate to contact us and we will be happy to help.
Regards
Adam Woolls
Head of Customer Service
Réponse : Springpack
Thank you for the positive feedback for Emma.
I'm glad Emma was able to help on this occasion.
Should you require any additional stock please get in touch.
Regards
Adam Woolls
Head of Customer Services
Emma Smith was really interested in resolving my complant
Emma Smith was really interested in resolving why I wasn't happy, she clearly wasn't happy because I wasn't and wanted to no more so she could help me, even though all the facts indicated we should have not signed a delivery note saying all the items were there.
I had been looking for a new provider!
25 mars 2024
Avis spontané
Réponse : Springpack
Hi Helen,
Thank you for the brilliant 5* review, I'm pleased we resolved your issue promptly. Emma will always go above and beyond, we are lucky to have her.
Thanks for your continued loyalty to Springpack.
James York
Managing Director
Excellents customer service from Emma…
Excellents customer service from Emma Smith , very helpful, polite and received an answer very quickly !
21 mars 2024
Avis spontané
Réponse : Springpack
Hi Michelle,
Thanks for your review and the great feedback for Emma, I will make sure your comments are passed on to her.
Thanks for your continued loyalty to Springpack.
James York
Managing Director
Helpful Customer Service
Enquired about supply of sustainable, recycled products. Emma Smith was extremely helpful and provided useful information. Great customer service, would highly recommend Springpack.
20 mars 2024
Avis spontané
Réponse : Springpack
Thank you for the excellent feedback.
I'm glad Emma's expertise shone through on this occasion and she provided the information you required.
Should you require any additional information please let us know,
Regards
Adam Woolls
Head of Customer Services
Réponse : Springpack
Thank you for the great 5* review, we value your custom and loyalty.
We look forward to working with you on your next order.
Regards
Adam Woolls
Head of Customer Services
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