Sprockets Avis 78

Took my bike down to Paul as I needed gears adjusting and he couldn’t have been more helpful. He oiled my chain and even done that for me free of charge. What an awesome guy! Thanks so much Paul I’ll be back

Bought from this cowboy. Sent me the wrong item. Promptly returned. Then disappeared. Still owe me £ 53.53

I've returned my purchase to the Sprockets, they've received it more than two weeks ago and acknowledged the receipt, three emails later they still haven't refunded. I've made a claim with my bank and sent them a letter than I will take legal action. Bad merchant, should be AVOIDed.

I recently purchased the HUDS Full Length Zip Up Warm Up Cycling Tights from Sprockets UK, and after testing them for a few weeks on both road and off-road rides, here’s my honest experience:

*What I like*

Easy on / easy off
The full‑length side zips are genuinely useful. You can slide them off quickly without needing to remove your shoes — a great help during race prep, warm‑ups, or when your legs heat up mid‑ride.

Warm & comfortable
The fleece lining adds real comfort in cooler conditions. On chilly mornings, the tights do a good job of keeping your muscles warm without feeling overly bulky.

Good fit & stretch
The blend of 80% polyamide and 20% elastane provides decent stretch and retention. The elasticated waistband and ankles also help keep things in place. I found the sizing chart reasonably accurate (they list sizes from XXS up to XXL).
sprockets.uk.com

Utility across disciplines
These tights are marketed for CX, MTB, and road use — and indeed they adapt well across those. I didn’t feel restricted whether I was commuting, doing a warm‑up lap, or doing light off-road riding.
sprockets.uk.com

What could be better / watch out for

Bulk & breathability in warmer weather
Because of the fleece lining, in moderate/warm temps the tights can become a little too warm. I wouldn’t call them ideal for high-intensity rides in mild warmth. They perform best in cooler conditions.

Durability of the zips
The concept of the full-length zips is great, but after repeated use I’d keep an eye on how the zippers hold up. So far they’ve been fine, but zipper quality is always a potential weak point.

Black only option
The product comes in black. For riders who prefer a more visible or lighter color in certain lighting conditions, that might be a limitation.
sprockets.uk.com

Fit for longer rides
On very long rides, I noticed slight bunching around knees or ankles, depending on leg motion. For purely long-distance performance, you might want a more race‑cut tight. But for warm-up purposes the trade-off is acceptable.

Overall verdict

The HUDS Full Length Zip Up Warm Up Tights are a smart solution for cyclists who want a warm, functional layer that’s easy to don/doff during preride routines. They shine in colder temps and for transitional use (warm-ups, spin-ups, etc.). If you often ride in cool to mild conditions and value convenience (especially the zip design), these tights are a worthwhile buy. Just temper expectations for hot weather or ultra-endurance use.

Exactly what I ordered at a great price. Arrived with Royal Mail. I will order again here. Probably me not looking but I would love to have had the tracking number to build confidence of arrival date. Took about a week.

Faulty parts were sent, 2 emails and 3 phone messages and still no reply. Do not use this company.

Ordered a Tange 7922 bottom bracket. Arrived in good time but unfortunately the bearings seemed defective and a little rough so did not install.

I opened a return case on PayPal, the merchant however called and ask me to close the PayPal case thinking I was dumb enough to lose my buyers protection. I refused and asked him to accept the return via the resolution centre, which went on to ignore.

He did how ever supply a prepaid return label outside of PayPal which voids PayPal buyers protection which he probably knew and send some sarcastic comments in his emails to top it off.

The item was returned but unsurprisingly no refund was forthcoming directly from the seller, this was retrieved after another ball ache of PayPal appeal.

Only fair to write a review considering usually people write reviews when things go wrong.

Eitherway I bought some cycling clothing and it didn't fit. Couldn't really find much return information online so called them up and they answered straightaway and explained the process. Write a note inside the package and post it back to them at own cost.

I did exactly that but heard nothing for about 2 weeks. Only when I contacted them did they action the refund as they still hadn't got round to sorting out the packages. I believe they should have a better return process as other companies online usually do so within a week but that's a different arguement, sprockets actioned my refund straightaway once they seen evidence of package being delivered at thwir centre and communication was great when I did contact them.

Genuine trustworthy company and would happily use again.

Special thanks to Paul Hudson for good efficient comms. Great asset to Sprockets.

Excellent service ,took my bike in and sorted my issues immediately ...not many bike shops offer this service..thanks Sprockets team regards Lee

They sold me a tyre. It started warping within 2 months. Was in conversation as the tyre was in warranty. They claimed it wasnt covered by warranty due to the psi (despite regular check ups at halfords) i've had the halfords cheapest tyre on for the past 3 months and not a single issue. Looks like it wasnt the psi was it? I was sold faulty goods and they were not helpful and refused a warranty replacement. I'd recommend going anywhere but sprockets for your replacement parts.

Great customer support my email got answered very quickly and the item in question was delivered a week ahead of the scheduled time. Will definitely use again.

Ordered item online, received the wrong item. They said I could return and sent a prepaid label. Item was returned and haven’t heard anything from them since for several months now.

Edit: Had a call from them yesterday and they apologised for the situation and have now been refunded.

Item was listed as in stock, but a day after the order I recevied an email telling me that it was not in stock and a refund issued.
Never got a refund or a reply to my email, so I had to go through Paypal to get my money back.
After all this, the same item is still listed in their site as "in stock"!

Recently I have made 2 purchases from sprockets - both quite hard to find items. Ok, there's no email confirmation, but none was promised. Both were excellently priced and arrived in good time, together with a discount voucher. No problem at all.

This company has almost equal numbers of 5 and 1 star reviews with not much in between, if I had not made a mistake with the first order I would be giving them a good review but I guess it is how they deal with problems that shows what a company is really like.
I ordered some sprockets, which arrived quickly, but turned out to be the wrong ones. I then emailed to ask if I could send them back and get a refund, I got a prompt reply saying that I could. So I did this and ordered the correct ones, which also arrived quickly; the refund however has not and they are not replying to my email neither to acknowledge receipt, or not, of the items nor to refund me.
So in the end I have the sprockets but they have cost me double and the company have stolen my money, so I can't really recommend them.

Placed an order on 14th Dec '24 but got no email confirmation - I did find it in my Junk folder so that's a watch out for anyone not getting them. Paul did ring me back and has confirmed that it will be sent out. I'll update when I receive the order.

They billed me on December 1st and I canceled right away requesting a refund the next day since I never used their service. They denied my refund, wow, now I will have to dispute this with my bank, what a headache :/

I ordered a chain ring from this company, but the item received was not as advertised. I asked for a refund and they were very quick to supply a prepaid returns label. However, the refund never materialised. Initially they stated that they were very busy and would fast track the payment, subsequent requests for a refund went unanswered. I would advise everyone to avoid doing business with this company.

I've seen the negative feedback but in the interests of balance, here's my positive feedback. Great price on long reach Tektro brakes that are hard to source outside of Japan for some reason. Sprockets sent them quickly using 24 hour mail, well packaged, all as expected. This was buying from their website.
I had previously ordered the silver version from their Ebay store before realising they had black on their website. I cancelled the Ebay order, received the refund straight away, and got through to them on the phone easily to explain the change to the order.

finger pointing at the Royal mail that my ordered item is stuck in customs, and no delivery or refund after more than a month.