Sprockets Avis 78

This company is scam, they do not ship items. They make fake claim that the delivery company miss placed the item and they will offer you a refund, whilst they make claim against the delivery company.

Then you press and press and they become aggressive as you have sussed them out.

Wrong product sent. Contacted 2 times already with no reply. Just want to send this back and get a refund. I had to escalate this with the payment company and hopefully I will be able to sort it out. 0 customer service.

Had my concerns after reading some of the reviews.I had nothing to worry about I emailed Paul for info and received items in 2 days.
Thank you

I had a custom built bike from Sprockets which has worked flawlessly. Recently I asked for some upgrade work to be done ahead of a cycle holiday. This was executed in good time and the set-up was faultless.

On a few occasions I've made requests for various parts etc and have always been pleased with their can do attitude.

Terrible Company, Made no attempt to fulfil order. In fact I think they've likely gone bust and are just using the website to generate cash on small purchases that people either give up on or dont bother getting refunds.
I had to go to Amazon Pay to get my money back. No communication from Sprockies at all. Don't trust this company and this person. I've heard they've had businesses go bust in the past.

No good experience. Things didn't work from beginning to end. They don't care enough: item had been shipped before open issues were solved; shipping to wrong address; item went back and after all I had to pay the useless shipping 100%.
Not recommended

I ordered couple of products from Europe and they said they shipped but it being shipped for 30+ days. When I checked the tracking number it’s still in UK after 30 days!!! I sent emails, 1 automatic reply and nothing more… should have checked the reviews before ordering

Placed an order, payed with P-Pal, Tracking number, all is well. Then Royal Mail was involved, Pear shaped or what. But rang Sprocket’s (number’s on web page) spoke to Paul “explaining” situation with R/Mail delivery, (tracking & redirect was “annoying” at best). Parcel eventually turned up back at Sprocket’s. Within 24hrs it was delivered to me. Paul did what he said, when he said & certainly when the extra mile. Personally 👁 wouldn’t hesitate using Sprockets again

Think I’ve been swindled too…..made an order on the 16th December and still not received it. They’ve taken my money though!! No one has returned any of my emails from the website and there isn’t a phone number so no other way to make contact…..convenient!!! Twitter account has been suspended and Facebook can’t find an account.

I think I've been swindled. I ordered a brake hydraulic line with Campanolo, but the website says it was delivered on December 9th, but he hasn't even given me the invoice number, and the product still hasn't arrived. I sent him an e-mail twice, but there was no reply.

Do not use this company - I ordered a Continental tyre from Sprockets.uk.com on 21 July on the basis that the description stated clearly that delivery would be via the Royal Mail 48hr service.

On 26th July (yes, 5 DAYS LATER!) I received an email update stating erroneously - or, more likely, deliberately dishonestly as no tracking information was supplied (and given the sheer volume of reviews on Trustpolot from other buyers who have reported an identical experience - any company which is given a single star for service by 48% of people who use it should be shut down)) that the order had been 'Shipped'.

Despite having left a voice message on the phone number on their website and emailed to demand Sprockets either deliver or cancel and refund my order by yesterday as is my statutory right - as well as a right provided by their online payment processor, Stripe (who also require them to.operate a telephone number they actually answer), there has been no response and it is now 2nd AUGUST.

I will now be taking action involving their local Trading Standards officer, multiple other organisations - including Continental Tyres as if Sprockets are an official distributor
clearly they shouldn't be, and the police if necessary as there appear to be grounds for suspecting the owner of this company is engaging systematically in card fraud by taking money from customers with no intention to deliver on orders. Indeed, I will also be ensuring Stripe are aware of the 50% (or thereabouts) of other reviewers on Trustpilot who have written about almost identical experiences with this company, and will ask Stripe publicly, if necessary, why they are enabling the owner of Sprockets to fraudulently misrepresent products online and as appears to be the case with me, enabling him to steal money that does not belong to him by providing him with a card payment processing service at all.

Disgusting service from a disgusting company.

The rubber strap snapped on an excellent front light I bought from Halfords. Halfords couldn’t supply a replacement, but I found a similar Lezyne one, via eBay from Sprockets. Ordered and delivered in two days and it fits! Great service, price and product. I’ll go directly to Sprockets in future.

Found a spare part (fitting for an Aerolite helmet light) which saved me buying the whole thing again. Good value, free postage and delivered 3 days later.

Many thanks Paul.
Had prompt deliver of items ordered. Was slight problem with the contents - nothing to do with Sprockets. Paul sorted quickly and efficiently. Good communication along the way.
Thanks
Jonathan

Bycicle tyres didn't match advert

Excellent experience- very reasonable pricing, fast shipping, great customer service. Will definitely order again!

I was concerned about using S&G given they had received a number of negative reviews. The more recent were positive so I trusted those and was pleased I did: I ordered my goods on Sunday and they arrived first thing Tuesday morning, exactly as requested. The price was the best I could find for a Shimano part which I know is in short supply.

Not normally somebody to write reviews, but being that there's a few negative ones I feel it's only fair to share my own positive experience.
I placed a web order for a couple tyres late in the afternoon, the next morning the shop called to say unfortunately one of the sizes is currently out of stock. I was given the choice of alternatives or a refund.
I opted for the refund as i wanted these specific tyres.
5 mins later Paul called back to say he's got a date when the new stock arrives in and would I like to hold on, I chose not to and proceeded with the refund.
The refund came through as expected.
From my own experience they are reputable shop with a very helpful and knowledgeable owner, that goes the extra mile to try and meet customer expectations.

I will use again, possibly for the tyres, as I've still not managed to source any!

For all my cycling requirements I don't go anywhere else now. Very knowledgeable and helpful staff. I've made a couple of recent purchase for tyres and a helmet - good products at good prices. But better still. I've also had a couple of technical issues that Paul managed to fix on the spot for me - now that's what I call service.

We have been using Sprockets for several years, most recently again today. The customer service given by all the staff is excellent every time, whether by phone or in person. We have bought items (such as helmets) which are always high quality, and we have had our cycles "MOT" serviced, and we have had repairs done. Efficient service. Good value for money too.