Stage Zero Avis 

I am compelled to escalate this matter directly to your office due to my ongoing dissatisfaction with the performance of the solar system installed by Stage Zero and the lack of an acceptable resolution despite raising my concerns.
The system supplied and installed at my property has failed to perform as represented during the sales process. The primary reason for entering into this agreement was to achieve savings on my electricity costs and obtain a reliable energy solution. Unfortunately, the opposite has occurred.
Instead of reducing my expenses, the installation has left me financially worse off. I am now paying more than I was prior to the installation, with little to no indication that the system is delivering the benefits, savings, or performance that were promised. As a consumer, I relied on the representations made by Stage Zero when deciding to proceed with this installation. Had I known the actual outcome, I would never have entered into the agreement.
Furthermore, I find it unacceptable that my legitimate concerns have not been properly acknowledged. The explanations provided to date have, in my view, been dismissive and have effectively insulted my intelligence as a paying customer. Rather than accepting accountability for the system's shortcomings, I have been left feeling that the burden of a failed solution is being shifted onto me.
I therefore formally demand the following:
1. Immediate cancellation of the agreement.
2. Confirmation that no settlement amount, cancellation fee, penalty, or early termination charge will be payable by me.
3. Removal of the equipment, where applicable, at no cost to me.
4. Written confirmation of the cancellation process within 7 business days.
My request is based on the fact that the system has not delivered the expected value, performance, or financial benefit that formed the basis of the agreement. It is unreasonable and unfair to expect me to continue paying for a solution that is not meeting its intended purpose, or to require me to pay a settlement amount in order to exit an agreement where the promised outcomes have not materialised.
I reserve all my rights under the Consumer Protection Act, including my rights in respect of services that were not rendered to the standard reasonably expected by a consumer and goods that fail to meet the purpose for which they were marketed and supplied.
Should Stage Zero refuse to resolve this matter amicably, I will have no alternative but to pursue all remedies available to me, including lodging formal complaints with the National Consumer Commission, the Consumer Goods and Services Ombud, and any relevant finance provider associated with this agreement.
I trust that your office will give this matter the urgent attention it deserves and will act in good faith to reach a fair resolution.
I look forward to your written response within 7 business days.
Yours sincerely,

Great service when we had a problem with our solar not working. Issue was resolved quickly.

Tebogo was was honest and helpful. I am happy with the quality of service I received even when he had to verify with his team, he honored his words and called me back to provide me with instant feedback. Thank you so much 👍

Great when taking out a contract. Dismal when cancelling. Would not recommend

I have been having an issue with my solar since last week. I was informed that Stage Zero needs to send out an technician. Not getting any feedback now on my messages. Called in today and was informed that support will phone me back, still nothing.
Really disgusting service.
Herman van der Westhuizen
0813166419

Tebogo Motswadi, the service I received from him as great. I asked questions, he answered and I understood better than before. He assisted me with the App and explained what I needed to know. Thank you Tebogo, truly appreciate the extra mile you went to help.

Experience with stage zero has been great. Whenever I called support, they were always able to assist.
Happy 5 years to Stage Zero from the stage of your venture to now 🎊

Thank you so much Mr Tebogo Motswadi, I really appreciate a good explanation about my query. You have a good customer care keep up the good work 🙏

Great response from Aadil. Thank you

The response and service is outstanding. Definitely give a thumbs up to anyone who would like to install the Stage Zero system, Yunus Ahmed
Benoni.

Efficient and friendly service and callback as promised.

Extremely impressed with my Stage Zero solar system. The installation was exceptionally neat and professional and looks impressive.
The service has been next-level from start to finish, and the app is really great to use to monitor and track the performance.

The best part is the savings on the electricity bill. Our electricity bill has dropped from over R4,000 per month to under R1,000. At that rate, the system practically pays for itself.

Highly recommend Stage Zero.

We are extremely happy with the service we received from Stage Zero Solar System. Their one-day installation service was excellent, and the staff were very professional, friendly, and helpful throughout the entire process. Everything was handled smoothly and efficiently. We are very satisfied and definitely not looking back. Highly recommended!

I was assisted by Tebogo and he assisted me very well. Both Tebogo's are exceptional

Romano was patient and attentive to the query and ensured that it was resolved while taking note of my recommendations for improvement. Thank you.

Very helpful and patient.
Took the time to explain everything thoroughly

The gentleman was very helpful and friendly. Great service from him. Thank you.

The rapid replies to queries, and the speedy solutions to problems. Thank you!

I wanted to take a moment to express my sincere gratitude for the outstanding support I received from Tebogo. His dedication and commitment to excellence made a world of difference in resolving my issues promptly and efficiently.

Tebogo's unwavering support has truly reflected positively on the company. I appreciate his efforts and wanted to highlight the positive impact he has had on my experience.
Thank you once again for having such a dedicated team member.
Lefa Dlamini
0786775444

As a rule, I have never taken this route before, but I am warning residents about Stage Zero. Just make sure from your side their calculations on the size and type of system is 200% accurate, otherwise they will hold you accountable. I am sure there are hundreds of satisfied clients out there, but be cautioned if the luck is not on your side and they make calculation errors.

They will not engage with you. You will only get a summons.