Fakro window was unavailable but Helen was very helpful in suggesting other options. Good communication via emails was very useful to me. Also delivery was 1 day earlier which was great.
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Lisez les avis des autres
Great service especially from Helen Walsh .. a few item missing from my RoofLite window, but Helen sorted it issue out super fast and efficiently, a call made on the Wednesday afternoon and the missin... Voir plus
L'entreprise a répondu
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Voir plus
L'entreprise a répondu
Everything went well. Delivery on time...& free. The youtube video is helpful too. Attractive price & seems good quality (it's not installed yet) so I have no hesitation in recommending Sterling. Tha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de fenêtres
- aussi dans
- Fournisseur d'engins de chantier
- Fournisseur de fenêtres PVC
- Magasin de matériel pour l'entretien des toitures
- Magasin de portes
- Magasin de rénovation
Écrit par l'entreprise
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Écrit par l'entreprise
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Coordonnées de contact
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Royaume-Uni
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,3
Excellent
486 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Good communication via email
Fakro window was unavailable but Helen was very helpful in suggesting other options. Good communication via emails was very useful to me. Also delivery was 1 day earlier which was great.
2 octobre 2026
Réponse de Sterlingbuild
Dear Marek
Thank you for your great review!
We're very pleased to know that Helen was able to help you find a suitable alternative and keep you informed throughout the process.
We understand how important timing can be when working on a project, so we're delighted everything came together smoothly.
We wish you all the best with your project and look forward to assisting you again in the future.
Sterlingbuild
Damaged in transit
Roof window arrived, flashing kit was damaged, called up, sent out a replacement, damaged…. Sent out another replacement, was ok… ended up having to pay more out in labour as a result
14 septembre 2026
Réponse de Sterlingbuild
Dear Scott
Thank you for your feedback. We are sorry to hear that the initial flashing kits arrived damaged and appreciate the frustration and inconvenience this caused.
While we take great care to ensure all products leave us in good condition, unfortunately damage can occasionally occur during transit through the courier network. As soon as the issue was reported, we arranged replacement flashing kits without delay, and we are pleased that a satisfactory replacement was ultimately received.
We understand the impact this had on your installation schedule and the additional labour costs incurred, and we thank you for your patience throughout the process.
Great customer service,emailed to…
Great customer service,emailed to advise I'd ordered different flashing for the windows i wanted,saved me a lot of hassle returning and re ordering
14 septembre 2026
Avis spontané
Réponse de Sterlingbuild
Dear Duncan,
Thank you for your great feedback. We're delighted our team was able to spot the discrepancy with the flashing kit before dispatch and help ensure you received the correct products for your windows. It's great to hear we saved you the time and inconvenience of a return and re-order.
We appreciate your business and look forward to assisting you again in the future.
Réponse de Sterlingbuild
Dear Robert,
Thank you for your review. We're pleased to hear you found our pricing competitive and that your order was delivered on time. We appreciate your feedback and look forward to serving you again in the future.
The staff are polite and very helpful
The staff are polite and very helpful
Overall excellent service good value for money
19 août 2026
Réponse de Sterlingbuild
Dear Mr Ebrahim
Thank you for your 5-star review!
We're delighted to hear that you found our staff polite, helpful, and that you received excellent service. Providing great value for money and a positive customer experience is always our aim, so it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to assisting you again in the future.
Helpful staff and did what they said…
Helpful staff and did what they said they were going to do
Prompt delivery
Product exactly what I wanted
Deffo use again
10 août 2026
Réponse de Sterlingbuild
Dear David
Thank you for your 5-star review! We're delighted to hear that you found our team helpful and that we delivered exactly as promised. It's great to know your order arrived promptly and that the product was exactly what you were looking for.
We really appreciate your feedback and look forward to helping you again on your next project.
Thanks for choosing SterlingBuild!
Everything went well
Everything went well. Delivery on time...& free. The youtube video is helpful too. Attractive price & seems good quality (it's not installed yet) so I have no hesitation in recommending Sterling. Thank you
7 août 2026
Réponse de Sterlingbuild
Dear Anselm,
Thank you for your kind review.
We're delighted to hear that everything went smoothly, from the delivery to the ordering process. It's great to know that you found the video helpful and that you're pleased with the value and quality of the product so far.
We really appreciate your recommendation and your support. If you have any questions during installation or need any assistance, please don't hesitate to get in touch. We're always happy to help.
Many thanks for choosing Sterling.
Réponse de Sterlingbuild
Dear Steve,
Thank you for your 5-star review! We're thrilled you had a quick and easy experience with us. We appreciate your support and look forward to serving you again.
Sterling Build
Open communication and fast delivery
Open communication , fast order processing and delivery - would recommend
27 juillet 2026
Réponse de Sterlingbuild
Dear Neil,
Thank you for your 5-star review.
We're delighted to hear that you were pleased with the communication throughout your order and that the processing and delivery were completed promptly. Your recommendation is greatly appreciated, and we look forward to serving you again in the future.
Great service especially from Helen…
Great service especially from Helen Walsh .. a few item missing from my RoofLite window, but Helen sorted it issue out super fast and efficiently, a call made on the Wednesday afternoon and the missing parts arrived on the Thursday and she identified the missing parts and they where delivered on the Saturday.. then a follow up email to check everything was ok .. Her communication skills and customer care was second to none
13 août 2026
Avis spontané
Réponse de Sterlingbuild
Dear John,
Thank you so much for your fantastic 5-star review.
We are delighted to hear that you were pleased with the service you received from Helen. We understand how frustrating it can be when parts are missing from an order, so we're glad the issue was identified quickly and resolved without delay.
Your comments regarding Helen's communication, efficiency, and customer care are greatly appreciated, and we will be sure to pass on your kind feedback to her. It's wonderful to know that the follow-up and support provided made such a positive difference to your experience.
Thank you again for taking the time to share your feedback. We value your business and look forward to assisting you with any future projects.
Réponse de Sterlingbuild
Dear Henerson,
Thank you for your wonderful 5-star review!
We're delighted to hear that everything arrived as expected and in good time. We appreciate your feedback and hope to serve you again soon.
Great service
Great service. I had a small issue with a missing part but it was resolved swiftly by Sabir and the product company. Products are of high quality at a reasonable price.
Highly recommend
27 juillet 2026
Avis spontané
Réponse de Sterlingbuild
Dear Simona,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were pleased with both our products and service. While we're sorry there was a missing part, it's great to know that Sabir and the manufacturer were able to resolve the issue quickly and efficiently for you.
Providing high-quality products at competitive prices, along with excellent customer support, is what we strive for, so your recommendation means a great deal to us.
Thank you for choosing SterlingBuild. We appreciate your support and look forward to assisting you again in the future.
Excellent service
Excellent service, very polite and professional highly recommend 👍
12 juin 2026
Avis spontané
Réponse de Sterlingbuild
Dear Zanon
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
Sterling Build
Smooth Purchase, Frustrating Returns Process
The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are reasonable, one in particular feels unfair:
“Items returned will incur an automatic 25% (minimum) re-stocking charge on the cost of the goods.”
It’s difficult to justify how returning a single boxed item could reasonably incur a charge as high as 25%, more so when the cost of the item was £260.
5 juillet 2026
Réponse de Sterlingbuild
Dear Jack,
Thank you for your feedback. We're pleased to hear that you were happy with the ordering process and delivery service.
We appreciate your comments regarding our returns policy. Certain products incur charges from manufacturers and suppliers when returned, which can result in a restocking deduction being applied. These terms are outlined within our returns policy prior to purchase to ensure transparency.
We appreciate you taking the time to share your perspective. Your feedback has been noted and will be considered as part of our ongoing review of customer policies and processes.
A great product
A great product. We bought the velux solar remote blinds and were pleased with the service from Sterling which kept us informed of delivery.
30 juin 2026
Réponse de Sterlingbuild
Dear Lisa,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
Sterling Build
5 ⭐ service
Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie. He’s part of the sales team but also has outstanding knowledge on the products. He deserves a 10 in my book-good job Jamie 👌🏻
10 juillet 2026
Avis spontané
Réponse de Sterlingbuild
Dear Karl,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. Jamie will be especially pleased to know his support made a difference. We value your business and look forward to serving you again in the future.
Sterling Build
Réponse de Sterlingbuild
Dear Troy
We appreciate your frustration regarding the delivery timeframe. However, in this instance, the delay arose because the contact telephone number provided with the order was incorrect, preventing the carrier from making the necessary delivery arrangements.
We recognise the importance of accurate communication details in ensuring efficient order fulfilment and thank you for your cooperation in resolving the issue.
Excellent from Start to finish ordered…
Excellent from Start to finish ordered it on the Monday lunch it was delivered by Wednesday Lunch Brilliant The Sun Tunnel it’s self is great our builder said it was first rate and one of the better ones he had previously fitted
15 juin 2026
Réponse de Sterlingbuild
Dear Ian,
Thank you for your fantastic 5-star review!
We're delighted to hear that your Sun Tunnel arrived so quickly and that you were pleased with the service from start to finish. It's especially great to hear your builder rated the product so highly.
We really appreciate you taking the time to share your experience and hope you enjoy the extra natural light.
Thank you for your custom!
I placed the order online.
I placed the order online.
I was contacted by phone the following day to confirm what I had ordered was correct. The item was with me the following day.
5 mai 2026
Réponse de Sterlingbuild
Dear Hall
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing Sterling Build.
Delivery on time
11 mai 2026
Réponse de Sterlingbuild
Dear Ken
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
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