Fakro window was unavailable but Helen was very helpful in suggesting other options. Good communication via emails was very useful to me. Also delivery was 1 day earlier which was great.
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Lisez les avis des autres
Great service especially from Helen Walsh .. a few item missing from my RoofLite window, but Helen sorted it issue out super fast and efficiently, a call made on the Wednesday afternoon and the missin... Voir plus
L'entreprise a répondu
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Voir plus
L'entreprise a répondu
Everything went well. Delivery on time...& free. The youtube video is helpful too. Attractive price & seems good quality (it's not installed yet) so I have no hesitation in recommending Sterling. Tha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de fenêtres
- aussi dans
- Fournisseur d'engins de chantier
- Fournisseur de fenêtres PVC
- Magasin de matériel pour l'entretien des toitures
- Magasin de portes
- Magasin de rénovation
Écrit par l'entreprise
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Écrit par l'entreprise
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Coordonnées de contact
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Royaume-Uni
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,3
Excellent
486 avis
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Réponse de Sterlingbuild
Dear Mr Walker
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Réponse de Sterlingbuild
Dear Raymond
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Zakari was great.
Zakari was great! I was confused about window sizes and he calmly sorted out my order, which all arrived perfectly.
Would definitely recommend Sterling Build. Helpful professional advice on all occasions that I’ve used them.
28 avril 2026
Avis spontané
Réponse de Sterlingbuild
Dear Kay,
Thank you for your wonderful review!
We are very happy to hear your feedback, Zak will be especially pleased to hear that his support made a difference.
We look forward to serving you again in future.
SterlingBuild
Réponse de Sterlingbuild
Dear Paul
Thank you for your 5-stars!
We're delighted to have provided a great service and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
I bought a window with 1 to 2 days…
I bought a window with 1 to 2 days delivery, however it has been delayed - and I have still not received it. I am very disappointed
29 avril 2026
Réponse de Sterlingbuild
Dear Veronica,
Thank you for your feedback.
We are sorry to hear of your disappointment. We are currently in direct communication with both yourself and our supplier regarding your order and have provided an update on the revised dispatch and delivery timescales.
As advised, your window is scheduled for dispatch tomorrow (15/05/26), with delivery expected within 2–3 business days from dispatch.
We appreciate your patience and will continue to monitor this closely.
Please do not hesitate to get in touch should you require any further assistance.
Kind regards,
SterlingBuild
Réponse de Sterlingbuild
Dear Craig,
Thank you for your 5-stars!
We are delighted to know that you're pleased with our service, and look forward to assisting you again.
Thank you for choosing SterlingBuild.
Excellent customer's service
21 avril 2026
Réponse de Sterlingbuild
Dear Ms Yael Stobezki,
Thank you for your wonderful review. We are very pleased to know that you are happy with our service.
Thank you for choosing Sterling Build.
Réponse de Sterlingbuild
Dear Sharon
Thank you for your 5-stars!
We're delighted to have provided a great service and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Bought some roof windows from this…
Bought some roof windows from this company, but my client changed their mind the next on the type of window they wanted! because they had sent them out they charge me 25% of the original cost to send them back even though I’m not even taken delivery of them, absolutely ridiculous, wouldn’t use again.
26 mars 2026
Avis spontané
Réponse de Sterlingbuild
Dear Brian
We have requested further information to better understand what has happened and review this matter thoroughly.
Our returns policy is in place due to the handling and transportation costs once items have been dispatched, but we’d really like the opportunity to look into this further and see how we can help.
In the meantime, please contact our Customer Services team at customerservices@jjroofing.co.uk, and we’ll do our best to assist you.
Many thanks,
Helen Walsh
Jamie provided a lot of support on the…
Jamie provided a lot of support on the ordering and worked the quote to be the best I could obtain. He has also provided support following the purchase and assurances.
29 avril 2026
Avis spontané
Réponse de Sterlingbuild
Dear Matt
Thank you for your wonderful feedback. We’re delighted to hear that Jamie was able to provide you with excellent support throughout the ordering process and secure the best possible quote for you.
We truly appreciate your kind words and look forward to supporting you again in the future.
Many thanks,
Sterling Build
Delivery dates far in excess of those…
Delivery dates far in excess of those stated at time of order with zero updates as to status unless chased..
Frankly a very poor service...Will not use again.
25 mars 2026
Réponse de Sterlingbuild
Dear Mr A
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your experience did not meet expectations.
We aim to keep the lead times shown on our website as accurate as possible with the logistics environment continually changing. Unfortunately, the manufacturer of the items you've ordered experienced recent disruptions, which impacted delivery schedules as communicated to you via email, and we appreciate that delays can be frustrating, regardless.
Your comments have been noted and will be used to review how we can improve updates during periods of disruption.
If you would like to discuss your experience further, we would welcome the opportunity to do so directly and see if there is anything we can assist with.
Kind regards,
Sterling Build
Highly recommend
Great service. We were on a deadline and the company went above and beyond to make sure we got the window we needed on time. Our communication was all via email and very responsive. Helen who we dealt with was professional, friendly and efficient.
2 avril 2026
Avis spontané
Réponse de Sterlingbuild
Dear Bex,
Thank you for your kind review.
We are delighted to hear that your service was great, and we managed to help keep your project going smoothly. Helen will especially be pleased to know her support made a difference.
Thank you again, and we look forward to assisting you in the future.
Kind regards
SterlingBuild
Excellent👍
From the competitive price through checkout and onto delivery, I received great communication with updates on delivery etc, the products turned up on time and in mint condition. I would highly recommend
Regards
Michael
27 mars 2026
Réponse de Sterlingbuild
Dear Michael
Thank you very much for your fantastic feedback!
We’re delighted to hear that you had a smooth experience from pricing and checkout through to delivery, and that our communication and updates met your expectations. It’s great to know your order arrived on time and in perfect condition.
We truly appreciate your recommendation and look forward to supporting you again in the future.
Kind regards
SterlingBuild
Estimated delivery time completely wrong
Ordered a roof window.
The website says estimated 2-3 working days delivery. Only after ordering it did I find out that it was actually 15-20 working days as they have to order it from the manufacturer and the manufacturer sends it.
I would expect an 'estimated' delivery time to be fairly close to the actual time - a few days, not a few weeks.
Their emailed receipt said 2-3 working days, and their website (3 weeks later) still says 2-3 working days even though this product is still not in stock.
Our new roof cannot be finished until this arrives. Had we known the accurate delivery time we would have chosen a different window.
The websites order status says 'shipped', but apparently this only means they have sent the order off to the manufacturer. Completely useless.
All the poor customer service people can say is 'sorry, this is the way the system is set up' or similar. They have been polite, but so far that's the only good thing I can say.
At least other suppliers of this product have the honesty to put the correct timescale on their websites.
Will update this when (if) the window eventually arrives.
Update: Dale in customer services was excellent, trying several times before he managed to get a despatch date from the manufacturer, and keeping me informed by email.
SterlingBuild have responded to my review below, but that reply does not address several of the points in my review.
They say they have updated the website with accurate lead times, but I'm still seeing the 2-3 days estimated delivery.
16 mars 2026
Avis spontané
Réponse de Sterlingbuild
Dear Penny,
Thank you for your feedback.
We are currently in direct communication with yourself and the manufacturer to facilitate the fastest delivery timeframe they can provide.
Regrettably, there are occasions where unforeseen circumstances outside of our control can impact delivery schedules. As advised via email to you today, your order is due to be dispatched on the 13th April, and we have updated the website lead time accordingly.
We work hard to keep lead times as accurate as possible across all ranges, despite the ongoing changes within the logistics and roofing industry.
Please be assured that we are actively monitoring the order and will continue to support you with updates where available until delivery is completed.
Kind regards
SterlingBuild
Absolutely fantastic experience
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no luck. (Rosemary Brindle 3/4 tile) Jamie sourced a batch, a few broke on the first attempt at delivery so he replaced them quickly and efficiently. Without contacting JJ Roofing I honestly believe we would not have been able to source what we needed. THANK YOU
3 mars 2026
Avis spontané
Réponse de Sterlingbuild
Hello Katie,
Thank you for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you had such a positive experience with Jamie.
Having the chance to speak with a real person who genuinely cares makes a big difference and we’re so pleased that Jamie was able to offer that experience.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Jamie and the wider team.
Thanks again for choosing Sterling Build.
This product was fitted by ourselves
This product was fitted by ourselves, only for the customer to complain and tell us they weren’t happy with how the product had been manufactured. We will now have to source another product and remove yours and install the new all at our cost. Not happy at all.
27 février 2026
Réponse de Sterlingbuild
Hi there,
We do not manufacture rooflights; we are a supplier. Any concerns relating to manufacturing quality must therefore be reviewed by the manufacturer directly.
You contacted us on Friday 6th March and we responded the same day. The reported issue was immediately forwarded to the manufacturer for assessment as advised, which is the correct process for any potential manufacturing concern. We are currently awaiting their response.
As the manufacturer is still reviewing the issue, it is not appropriate at this stage to assume responsibility for any replacement costs. We will continue to assist in resolving the issue once the manufacturer has completed their assessment.
Did exactly as they said they would…
Did exactly as they said they would delivery wise - well done
13 février 2026
Réponse de Sterlingbuild
Hi there,
Thank you for your 5-Stars!
We're glad you had a positive experience and look forward to serving you again.
Quality & Delivery updates good
Delivery updates good, product quality is excellent and no issues . As a novice fitting velux blinds a note to say locating points will already be on all velux windows would be helpful. Overall excellent.
10 février 2026
Réponse de Sterlingbuild
Hi Janice,
Thank you for your 5-Stars!
We're glad you had a positive experience, and look forward to serving you again.
Don't limit your search for a Velux product to the Velux website.
I wanted a like for like replacement of a specific type of Velux blind. This was unavailable on the Velux website, but Sterling were able to source this from Velux. So, well done Sterling.
13 février 2026
Réponse de Sterlingbuild
Hi Tim,
Thank you for your 5-Stars!
We're glad to have been able to assist, and look forward to serving you again.
SterlingBuild
Asked for a review ...
Asked for a review .... but still waiting for delivery of goods...
10 février 2026
Réponse de Sterlingbuild
Hi Gordon
It looks like our review request reached you a little earlier than expected. We’re sorry for the confusion caused by that timing.
Please rest assured your order is on its way, and if there's anything else we can assist with in the meantime, feel free to respond to my email and we’ll be happy to help right away.
We appreciate your patience and look forward to getting your order to you very soon.
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