Sthelenslaw Avis 

I would have given no stars if it were possible. I am shocked at the reviews on here already and felt it necessary to review my experience honestly on here.

My problems with St Helens Law happened almost 2yrs ago. However, it has taken almost that long for the legal ombudsman to review my case and uphold many of the aspects I complained about. SO I didn't want to jeopardise anything. I have been given permission to review STH by the legal ombudsman has the case is now finished. A tiny amount of compensation has been paid and they have washed their hands of it. Firstly, I want to warn people it takes around 18mths for the ombudsman to hear your case. They are so snowed under with cases right now. Also, there is only a certain amount of compensation that can be awarded and it is minimal, not acceptable at all. So please be aware before appointing a solicitor. We had an awful time.

We originally appointed a team of solicitors in Warrington to deal with both the sale of our house and the purchase of a bungalow. However, one left the firm and they were struggling for suitably qualified staff so we reluctantly moved the purchase of the bungalow to St Helens Law and left the sale of our house with the Warrington solicitors.

We explained how this had caused delay and we're reassured by St Helens Law it would be dealt with quickly. From then on it was almost impossible to contact St Helens Law. The other solicitors couldn't get them to reply. Every time we did get to speak to them, nothing was any further on. Our buyers grew restless and we told STH this. They kept saying they were waiting for one thing or another but were never specific. Our other solicitor was frantic. After STH dragged their feet for weeks, just before Christmas, our buyer pulled out.

I was furious. I sent an email to St Helens Law asking them just where we were with progress and that the buyer had pulled out due to the delay. I was firm but polite. I asked to be referred to the complaints procedure. By return I was told they were not dealing with us any more due to 'client relationship breakdown'! I'd hardly had chance to speak to them! They told us we had to pay in full -price set as if the whole sale had been completed - or they wouldn't release all the documents. They held us to ransom.

We needed a bungalow for my husband's increasing ill health, we already had other potential buyers viewing. We had no choice but to pay them. When I paid I told them it was under duress and we were very unhappy with the service. I got a letter by return saying that they were closing the complaint as I must have been happy or I wouldn't have paid!

All through this there was a level of rudeness from management I wouldn't expect from solicitors.

The stress they put us through was unbelievable. The Legal Ombudsman let us start a case straight away due to their dismissing the complaints procedure but it was 18mths later before we even heard from them. They found the level of service far beneath what should be expected and awarded us around 20% of what we had lost to this firm. We had to pay another solicitor to basically start from scratch and received no discount as little work was done! It cost us dearly. I reported STH to the SolicitorsRegulationAuthority but just received a letter saying they only look at more serious breaches of the rules....so basically, fraud and not quality of service. So they wouldn't deal with this. So I am saying PLEASE BE AWARE YOU HAVE LITTLE OR NO REDRESS IF A SOLICITOR TREATS YOU BADLY. Dealing with St Helens Law was a horrific experience for us. AVOID

I used SHL to sell my mother’s home while going through the probate process. Leanne dealt with the sale and handled this professionally and provided an excellent service going above and beyond. The buyers solicitors were asking for unnecessary details and processes but Leanne dealt with these quickly and with professionalism. The sale took 4 months to go through and would have taken longer had the buyers solicitor got their way. I was thoroughly pleased with the service I received from SHL and would used their services again when I need it. Many thanks Leanne to you and the team in dealing with this sale for the family.

Working with Victoria was an absolute pleasure from start to finish. She was incredibly professional, knowledgeable, and efficient throughout the entire process. Victoria always went above and beyond to make sure that we were well-informed and comfortable with every step of the transaction. She was patient and understanding with any questions or concerns we had, and she made sure to address them promptly and thoroughly.

One thing that really stood out to us about Victoria was her attention to detail. She never missed a beat and made sure that everything was done to the highest standard. We always felt like we were in good hands with Victoria and that she had our best interests at heart. We would highly recommend her to anyone looking for a conveyancer who is reliable, trustworthy, and excellent at what they do.

Overall, we cannot thank Victoria enough for her exceptional service and support. She made what could have been a stressful experience into a seamless and stress-free one. We would definitely work with her again in the future and recommend her and St. Helens Law without hesitation.