Stickythings Limited Avis 

I ordered in error 2 x sticky labels in error instead of 200-sticky things did message me to query and said that if I paid £2.00 more I would be able to get 100. The issue is that the only way I can see this message is by logging into their website and viewing the message instead of sending a straight forward message or picking the phone up and giving me a call to bring the error to my attention. I now know why there are so many reviews about their lack of customer service……I have messaged them many times suggesting a conversation by phone but so far they have refused.

I too am thinking I have been scammed. There is NO WAY to send emails or communicate to see what is going on (very cleverly set up so that clicking on support or messages takes you back round in a full circle). Apparently my order has been "in production" for 17 full working days and is still only number 15 in the queue.
Checked on Companies House and they were going to be struck off so that rang some alarm bells.
It would seem I, like the other reviewer, should have gone elsewhere.
I too will be talking to my card issuer regarding this payment and lack of goods / comms

I placed 2 orders on the 4th of September I am still yet to receive my dispatch email and the communication has been very poor. If you are like myself who has a medium sized business and needs packaging and stickers working 4 weeks, don’t use this company as it’s clear the management is poor as they seems to get overwhelmed over a couple of thousand sticks.

It’s the 25th today and still no communication.

Our 1st order was great, everything we expected and more, great labels. Website was a bit tricky (for us) to navigate when doing the templates but we managed to work it out, and was very happy with the order.

Just waiting on our 2nd order from 21st August, appreciate the updates on orders.

I have recently received an order from Sticky Things and felt compelled to leave a review after reading their recent reviews.
In the past I have had good experiences with this company, very good quality and fast delivery. My recent delivery took 3 times longer than the max shipping period advised. When I checked their site to try to track my order, I found a message advising me that they are working at capacity and orders will be delayed. They had tried to dissuade customers from contacting for an ETA, which was disappointing.
I think this problem could usefully be solved by advertising the delay in delivery BEFORE the customer places an order. I understand this is a small business and how difficult working at capacity can be, however I don’t think this should be passed on to the customer in the way it has. Overall, I’d have felt much more positive about my experience if, when my order was late, I could have contacted the business, been advised of an ETA and given the option to cancel the order if it had not yet gone to print.
I will probably order again in the future, once the sting of the inconvenience this caused me has worn off…

Wish I had read all these reviews before using this company. Not only did my stickers arrive too late for me to use them, but the customer service was truly awful and rude.

I had to create an account on their website just to be able to contact them when my stickers didn't show. When I did, I received a message refusing to refund me and denying any responsibility or showing any remorse for not doing the job on time, if anything they were rude and suggested it was my fault!!

Stop taking too many orders if you can't provide good service. It's not rocket science!

DO NOT USE if you need these stickers by a certain time or enjoy good quality customer service.

Nothing showed up for over 10 days. No news.

I don't normally leave reviews on businesses, but i feel I have had no choice but to leave one for Sticky Things.

I have been using them for at least 2 - 3 years now, and i have always been so impressed with print times and delivery and most importantly print quality.

I placed an order just around 2 weeks ago now. Lats week I spoke to a member of the customer services team to ask when my order would arrive as it seemed a longer time than normal, I also mentioned print times ect and said that i needed the stickers for Saturday and print production/orders seemed to have really slowed down so i may have to go else where in the future. I spoke to a guy called Matt. Who was very rude to me and upset me to be honest. He mentioned Covid being the main issue to the business struggling to cope with orders as they are so busy. He mentioned a few other things regarding Covid (which btw we have moved forward with now), and they were not very mindful at all. I found his comments very unprofessional and rude, and i was quite shocked he kept bringing up covid when all I wanted to know was if my order would arrive.

This will be my last order with them moving forward which I'm sad to say as their print quality is amazing, but for me customer service is everything and feel its put me off ever using them again.

scam of a company ,they will take your money and will never send the item.i should have checked their feedbacks before i place the order .avoid these scammers at all cost .You will never receive anything from them .

Please read reviews before placing an order. Avoid this company until they can prove they deserve business.

I have been a long time customer of StickyThings but more recently the communication from this company is terrible. I placed my order a month ago and have only received it today. It took them 20 WORKING days to deliver this order. I understand this company is made of a small team but there needs to be a sense of responsibility and communication if there are going to be delays and at least respond to their customers. I had contacted this company numerous times and eventually gave up. Having read the reviews below make total sense from the customers that have been upset. I have also noticed that the company responds to reviews more quickly than their emails / messages. Luckily I received my order today otherwise this would have been a case to raise with PayPal as I had really run out out of patience.

I am a business owner and below are some times I'd like to give to this company.

TIP 1: Please mention on your website and checkout how long the order will take. A month to dispatch orders and no communication is really a joke.

TIP 2: Having read a lot of responses to the reviews below is very unprofessional and aggressive towards yours customers and this will drive them away. Retaining long term customers is important for all businesses.

TIP 3: If you are struggling to cope with orders existing orders place a hold on your website.

TIP 4: Use an actual email service to communicate with customers than your own ticket system. It's terrible.

Placed an order had no update or response. Order was shown as processing beyond delivery estimated time. Tried to contact three times via the website and telephone number does not work. No response despite being advised 12-24 hour response (website does not mention they do not respond if a weekend). Read reviews and seen you only get a response after opening a PayPal dispute and recieved a response I did get a refund as requested via PayPal but the overall attitude and reply of the email was rude. Long delivery times (I paid for next day delivery) but order is not processed. Company states they have many orders when looking at times on website however if they can't meet the demand of orders in the timescale provided they should advise of this upon ordering. Overall a really bad experience. And expecting a rude and passive aggressive response to this review as I've seen on others. I wouldn't bothering ordering. I have since placed an order with banana print as I knew this order wouldnt be here on time highly recommend they have 24hr turn around on orders and a much better customer service. Stay clear unless of this company.

Do not use! They do not deliver in the timescale they state on the website and when you reach out for an update, they do not reply. I am still awaiting a response from their support team since 3 days ago despite their promise to respond within 12-24 hours. The order was placed 9 days ago and there has been zero communications from Sticky

Wow. Lol..
I was angry but now i’m just exhausted to be fair.
•I ordered May 5th. The same day the proofs were sent through, I rejected, due to my typo, I had to upload new artwork. So I did. My fault, obviously.

•It’s now the 17th of May. I’ve messaged about 10 times, Vicky was fast and polite all good. I informed them it’s taking so long I’m literally having a panic attack. I’m close to my deadline, which I’ve told them, and it’s getting closer day by day obviously.

•I had to open a dispute on PayPal to get a refund, cos my messages take about 48 hours for a reply.
•By the way that’s the only time they’ll message you back fast. Open a PayPal case.
•Vicky told me there’s a health emergency so orders are little delayed, she told me this 15th. Fair enough, I totally get it! And I wished them good health. But let your customers know. Maybe put a disclaimer on your site?!

•It’s been nearly 2 weeks and NO ITEMS are in my hand. Anyway, fast refund, but I won’t be returning. I suggest you don’t either. But the ball is in your court. Read the negative reviews because it’s all truth.

•This was the message I received from the PayPal case I opened:
Stickythings Limited
17 May 2023 at 13:55:17 BST
We're extremely busy at the moment, so reproofs are taking a little longer than usual. As the artwork you send first time around which we spend time producing proofs for wasn't correct, the clients having proofs the first time round take priority. This was on the schedule for this afternoon, however due to the PayPal dispute causing money to be withheld, causing us extra admin and wasted time, we have decided to refund this in full. We wish you all the best with your next label supplier. Regards Matt

••Tip: Perhaps hire another person cos you can’t seem to take the work load. You seem to reply to negative reviews VERY FAST, but can’t seem to work on orders within that same speed. How odd.

No doubt I’ll get a snarky reply on this review likes he’s left with all the other ones.

•••••••Update 18th May. Stop with your snarky replies. you’re a good keyboard warrior, read the room, customers aren’t happy. Instead of leaving replies to negative reviews, get peoples orders printed or reply to their emails. Stop kicking your feet and improve.

Due to the appalling website, it is near impossible to upload artwork. Every harder to speak to a person. We paid the money and as we found the website too difficult to use, ended up giving up and asked for a refund. This was back in December 2022. We are still trying to deal with Vicki to get the money back. We have now been told that this is not possible and we can get a credit from them. This is unfair as we did not receive stickers from them in the first place. They have told me they are charging me an admin fee for their time. Bless their cotton socks. What about my time.

Slow communication; do not trust that they would deliver ur stickers fast because it took me two weeks to receive a message that they will put my stickers in queue. And there is No Way to reach them, can't email, no number, only a online request form which took them a week to reply. DO NOT USE.

This was our first time ordering from Sticky Things. Delivery was longer than we had hoped, however, it was definitely worth the wait, the quality of the labels are 10/10! We ordered waterproof labels and resin domed labels. We will definitely be repeat ordering and I'll make sure I place the order before we run out next time! Thanks guys.

I needed customised stickers to use 4 days from the day of purchase so I paid for next day delivery but received after a week by then it was too late to even use the stickers. There was no one to contact and ask what was going on. Absolute nonsense in my opinion. How do I get refunded and paid for the serious damages caused by your nonchalance? To say I was disgusted is an understatement.
The *aggression and arrogance* towards customers is unbelievable. You shouldn't offer or charge for next day delivery. If you are that transparent as you evilly claim, then it shouldn't also be hard to contact anyone when there is an issue or concern with your service or delivery. Very rude and poor service.
Stickythings is well known for very rude and arrogant responses. You should have no star rating at all.

Very poor experience. Long story short labels took quite a while to print considering they were very small black and white labels, I could see on their website that my order has been put in a queue and I was trying to get hold of someone to find out when they would be done and to see if I could cancel my order as I needed them urgently and could get them from a different supplier. I kept phoning with no luck and took a few days for someone to reply to my emails. When I asked for a refund within hours my order was done and despatched. When they finally turned up the first page was fine and the rest weren't right with borders not being consistent by being slightly cut off. I then emailed them again to be told its all my fault. I only read what I wanted, i didn't provide the artwork correctly and I am trying to blame them for my own fault. Even started the email with "let me set something straight". I find the whole way I have been spoken to and dealt with has just been completed unprofessional and I will not be going to them again nor would I recommend them to anyone or any business.

Another delivery, as always, a perfect and faultless service sealed with top quality products -thankyou

Stickers look great and very reasonably priced. Excellent service all around.