I’m disappointed with the service so far. I have been waiting a long time for a response and no one has contacted me to resolve the issue. The lack of communication is very frustrating. I hope the com... Voir plus
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À propos de l'entreprise
À propos de Stonebridge Associated Colleges
Écrit par l'entreprise
About Stonebridge Associated Colleges
Coordonnées de contact
Wilson House, Lorne Park Road, , BH1 1JN, Bournemouth, Royaume-Uni
- +44 (0) 1288 356300
- info@stonebridge.uk.com
- www.stonebridge.uk.com
4,0
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The assistance provided to me by Clair…
The assistance provided to me by Clair Birch whilst completing the Level 4 for Higher Level Teaching Assistants was invaluable; her expertise and knowledge met no limits, feedback was prompt and efficient. I am very grateful to her for her commitment.
25 août 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Louise,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Clair - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I sent my tutor an illustrated report…
I sent my tutor an illustrated report draft and received constructive feedback from Gayle within 24 hours to improve it before final submission. I am very pleased!
18 août 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good evening Roksana Trynda,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Gayle - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
First things first
First things first, what this company provide at such an affordable price is amazing. That aside, their customer service and help to their students is second to none. A great example is the assistance I received from Andrew Stean, my Access to HE coordinator, who helped me get back on track with my studies after being off for a while. They gave me clear and concise information after my inquiry, within a few hours. I am now back to my studies and so happy to have this support system in place with great people.
17 août 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Daniel,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Sally Assessor…
Sally Assessor (LearnDirect/Stonebridge) was a great help. She responded to my queries immediately and answered any questions that I had.
16 août 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Savannah
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Sally - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Nice and helpful
Julie was incredibly nice and helpful and was super quick in helping me gain access to my course again thank you :)
16 août 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Caitlin
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Julie :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Great customer service from a…
Great customer service from a representative called Ben
15 août 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Hannah Dyett,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Ben :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
It has been very exciting…
It has been very exciting taking this course (SECURITY MANAGEMENT ADVANCED) that I feel so challenged to continue studying.
The entire team is doing a great job I must mention Jill Edwards less I forgot !
18 janvier 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Raphael Iyegbekedo,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Réponse de Stonebridge Associated Colleges
Good afternoon MSZAINABKAMARA,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Réponse de Stonebridge Associated Colleges
Good afternoon Jamie,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
10/10 would recommend
I have completed a HRM level 4 course. I wanted to say a special thank you to Jill Edwards for helping me through this. I will definitely recommend Stonebridge College.
1 août 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good evening Nadia,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Réponse de Stonebridge Associated Colleges
Good afternoon Jonathan
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
The manner in which the representative…
The manner in which the representative listened and politely helped to solve my issue.
28 juillet 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good evening Richard,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Customer Journey Team
It’s my pleasure to peruse the Security…
It’s my pleasure to peruse the Security Management Level3 course. It has certainty raised my confidence to utilize it in the industry. My special thanks to our mentor Mr Jill Edwards, for valuable guidance. Best regards 🙏🏼
22 juillet 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Baljinder
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
My experience at Stonebridge was…
My experience at Stonebridge was fantastic. The team is very helpful; I was blessed to have such a professional and effective teacher- Jill Edwards who was always hands-on with her marking and feedback. I would recommend 100%. Thank you.
20 juillet 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Sylvia
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Really quick, helpful and friendly!
I had a query that I was worried about and Ben replied within seconds. Really quick, helpful and friendly!
20 juillet 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon belle
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Ben :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I am studying a HE course with…
I am studying a HE course with Stonebridge Associated College, early on I swapped my original course for another, realising it would be more relevant to my future career. The course and tutors have both been excellent, I couldn’t have wished for a better experience with either. However, the customer service has been appalling and thoroughly let the college down. I have had to get in touch on two occasions, the first being when I wanted to change course. On both occasions I have attempted to go through online chat first, which is not pleasant or easy, the messages were curt, dismissive and at times rude, when all I wanted was some help. I have been given false information and both times told that I should phone instead. Phoning is another layer of pain, my first call was answered after 48 minutes, then passed from one advisor to another, sometimes having to call a different number who also couldn’t help and never reaching a conclusion, In desperation I eventually wrote to the “appropriate” department, which was also ignored, only when I got in touch online again and mentioned seeking legal advice did someone help me. Today I have contacted again, to confirm that I have paid in full and the tone of the online chat was once again rude and dismissive until I mentioned that I had screenshot the chat, then the grammar, punctuation and tone changed. It is a shame that the people who are responsible for customer service and portraying the company in a positive way choose not to and it is a shame for the tutors who have been kind, encouraging and helpful.
18 juillet 2023
Avis spontané
Commitment
My sincere thanks go out to Stonebridge Associated Colleges for the support and guidance they have provided me throughout my Access to Higher Education journey. I must admit it wasn’t the easiest, but with determination, commitment, perseverance and detailed tutor support, you should be able to complete this course in due time (NOTE: I received my certificate last week as they promised). There are only a handful of online learning providers who are as good as they are at supporting student success (trust me on this). I highly recommend this provider to anyone looking for an online learning course. The quality of the content and tutor support is excellent. I'm very happy with the outcome.
17 juillet 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good morning William
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to the tutorial teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Hi ,Hilary Clark.
Hi ,Hilary Clark.
Thanks for your guidance & feedback in my assignment, it makes me more understanding more in this learning.
Thanks you very much!
17 juillet 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Sharon
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Hilary - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Do not use this college
Do not use this college! Work is never marked on time they say 3-5 working days. I was never given feedback within 3 or 4 working days. It was usually 5-7 working days. Tutors are supposed to respond to emails within 3 working days. That never happened wither it was always longer. There was also a time I had marked work which needed a referral and no feedback was offered. I emailed the tutor straight away within 5 minutes of being given the mark with no feedback and then had to wait 5 working days for a response. I had the customer service team involved and even faculty. Nothing came of it, just an apology and that it wont happen again. It then happened again and it was over 8 working days before I received feedback again. No support is offered with situations like this. It constantly puts you back a step because you never know when you will receive feedback.
11 juillet 2023
Avis spontané
Réponse de Stonebridge Associated Colleges
Good afternoon Jo,
We were disappointed to read this feedback. We would love the opportunity to investigate your issue further, however, we have requested some further information from you, as we are unable to pinpoint just one student account this refers to from just the name 'Jo' the name on this review alone and being unable to identify you means we can't contact you directly.
Please contact us directly on customer.services@stonebridge.uk.com to provide us with further information- We are certain we can help.
Kind regards
Customer Support Team
enjoyed the course - still waiting on certificate
Happy with the course, its content and marking (sometimes it did take a bit too long to come back) but currently waiting for my certificate - finished at the end of March, chased up a couple of times but told 12+ weeks - still waiting.
8 juillet 2023
Avis spontané
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