Great service as always from Marcus and the team in service at the Tonbridge dealership. They set a high standard and consistently exceed it! I only wish your sales team had half the capability. T... Voir plus
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Executive customer service all round from arriving through waiting to leaving. It feels as though you are the only customer and everything is geared towards you
Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... Voir plus
L'entreprise a répondu
Listened to the problem being experienced, located the cause and resolved quickly. Also understood my needs for a courtesy car and provided a suitable vehicle
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Woodgate Way, TN11 0FU, Tonbridge, England, Royaume-Uni
- 01732 913 242
4,4
Excellent
155 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best company to buy a vehicle!
Best company to buy a vehicle for Range Rovers! I have bought a 2021 Range Rover Autobiography and it was cleaned and kept in a very good condition to show us when we arrived. Compared to others we went 5 hours to this dealership and one company was terrible not even clean. This dealership made sure the car was perfect for us! Our salesman was Wayne and even when we spoke on the phone and went there, he made sure all our wants and needs were fulfilled! Very polite all of the staff! The car was brand new once delivered and was clean and polished and made all of us feel like every penny was worth buying the vehicle. I would 100% recommend this dealership and if I decide to buy another vehicle I would go there again!
Thank you so much for all of your support in buying our dream car!
15 septembre 2024
Avis spontané
Réponse de Stratstone - Land Rover Tonbridge
Hello Jasleen,
We are so happy to hear about your positive experience!
It's wonderful to know that you were so impressed with the condition of the vehicle and the level of service you received from Wayne.
We strive to make every customer feel valued and appreciated, and it sounds like our team did a fantastic job in exceeding your expectations.
We are thrilled that you are enjoying your new Range Rover and we hope you have many happy miles ahead!
Stratstone Customer Services
Impeccable Service
Impeccable service, as you would expect. A lovely, friendly, and highly knowledgeable team guided me through the entire process of choosing the right vehicle for my family's needs and was extremely helpful post-sale, too.
27 septembre 2024
Avis spontané
Réponse de Stratstone - Land Rover Tonbridge
Hi Fiona,
Thank you for your kind review.
We are delighted to hear you had such a positive experience and that you were impressed with the service you received.
We will be sure to pass your kind words along to the team.
Stratstone Customer Services
I thought the whole team did well no…
I thought the whole team did well no waiting around straight to the job a great all round experience
4 octobre 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi James,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Excellent service
Service recall, completed in an hour whilst I enjoyed good coffee. Faultless
1 octobre 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi Ludmila,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
Very helpful and informative…
Very helpful and informative throughout, didn't have to chase for information.
30 septembre 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi Dave,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Stratstone Customer Services
Réponse de Stratstone - Land Rover Tonbridge
Hi Oliver,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Another excellent experience here
Another excellent experience here, as it has been every time I've used them to look after my Jag XF over the past 4 years. The MoT was handled with the minimum of fuss whilst I was able to work in their business office suite for a few productive hours. Nothing is ever too much trouble for the staff. I'll be back soon for the 42 k mile service. Thank you all.
25 septembre 2024
Réponse de Stratstone - Land Rover Tonbridge
Hello Steve,
Thank you for your kind words and for choosing our service for the past four years.
We are delighted to hear that you continue to have positive experiences with us.
We appreciate your loyalty and look forward to seeing you again for your next service.
Stratstone Customer Services
Service and MOT
Went as planned although paperwork was not returned with the vehicle and so was forwarded later.
20 septembre 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi Martin,
We appreciate you taking the time to share your experience.
We understand the importance of timely paperwork and apologise for any inconvenience this may have caused.
We're committed to providing a smooth and efficient experience for all our customers.
Stratstone Customer Services
EXCELLENT SERVICE
A very professional and slick operation the service advisor allocated to look after my vehicle that day was excellent.
12 septembre 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi Ian,
We appreciate your kind words and are glad to hear you had a positive experience.
We strive to provide excellent customer service and are happy to know we exceeded your expectations.
Stratstone Customer Services
Great service from Marcus Colyer
Great service from Marcus who looked after me and my Landrover for a 4 year service. The Tonbridge Landrover team always extend a warm welcome and fair pricing in a timely manner. I couldn't ask for more.
12 septembre 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi Andrew,
We're so glad to hear you had a positive experience with Marcus.
We appreciate you taking the time to share your feedback.
We're proud of our team and strive to provide excellent service to every customer.
Stratstone Customer Services
These people are such a bunch of liars
These people are such a bunch of liars. After trying to pretend to deal with the issues I raised, they hide behind corporate nonsense excuses. I'm not surprised to see more than one negative comment here. Absolutely appalling customer service. Zero honesty, zero integrity. They will be getting ZERO business from me going forward. I wouldn't recommend them to anyone!
2 septembre 2024
Avis spontané
Réponse de Stratstone - Land Rover Tonbridge
Hello Mark,
We understand your frustration and apologise that your experience did not meet your expectations.
We value your feedback and will use it to improve our customer service.
Stratstone Customer Services
Réponse de Stratstone - Land Rover Tonbridge
Hi,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Very friendly staff and professional…
Very friendly staff and professional environment
2 septembre 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi Julie,
Thank you for your kind words - we're glad to have been of service!
Take care,
Stratstone Customer Services
Réponse de Stratstone - Land Rover Tonbridge
Hi Francis,
Thank you for your five stars! We value your feedback.
Stratstone Customer Services
Please please do not purchase a car…
Please please do not purchase a car from the Land Rover Tonbridge dealership. I bought a car two years ago from them that now needs £11,500 worth of work. None of it was covered by the warranty. I don’t want any other customer to fall victim to them in the same way I have. I was hung up on by both a service colleague and the Salesroom Manager. He then refused to answer my calls!
24 août 2024
Avis spontané
Réponse de Stratstone - Land Rover Tonbridge
Hi Chris,
Thank you for taking the time to rate the experience you have had with *Dealership*.
Please accept our sincere apologies if our service did not meet your expectations and thank you for bringing this to our attention.
To allow us to improve our processes and the service we provide to our customers, your feedback has been taken on board by the management team to identify any training needs going forward.
Stratstone Customer Services
Great service all round
13 août 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi Simon,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
F-Type Service
Being able to to wait for my car in friendly pleasant surroundings whilst it was being serviced was a big plus for me. Work was completed and car handed back in the agreed time scale, so all good.
6 août 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi,
We appreciate your kind words and are thrilled to hear that you had a positive experience.
We strive to provide a comfortable and welcoming environment for our customers while their vehicles are being serviced.
We're glad that the work was completed on time and to your satisfaction.
Stratstone Customer Services
Réponse de Stratstone - Land Rover Tonbridge
Hi Helen,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Wonderfull kind staff.
1 août 2024
Réponse de Stratstone - Land Rover Tonbridge
Hi,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
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