They returned the vehicle on limp mode with engine lights on then refused to rectify following a routine recall. Then tried to charge me thousands to rectify loads of issues the vehicle allegedly had.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Quick service done while I waited . For the performance a modern 911 offers £250 pa at 80,000 miles is very cheap motoring compared to other performance cars I have owned. When you factor in the lack... Voir plus
L'entreprise a répondu
Top service. Friendly staff. Clear communication and pricing. Courtesy car provided. Job finished on time. All in all a great experience and top notch customer service!
L'entreprise a répondu
While the service to the vehicle was as good as you would expect from a Porsche dealership, what raised it a step higher was the excellent, professional and friendly attitude I encountered with each... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Electric Avenue, NG2 1RS, Nottingham, Royaume-Uni
- 0115 934 0062
4,3
Excellent
267 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Stratstone - Porsche Centre Nottingham
Hello Jacki,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Following the initial diagnostics
Following the initial diagnostics, I was quoted approximately £2,600 for the repair work, which I agreed to proceed with. When I later contacted the dealership for an update, I was informed that the power steering pipes were only available as part of a complete steering rack assembly, increasing the revised estimate to approximately £4,600. Although this was significantly higher, I again agreed to proceed.
Having worked in the parts industry for over 35 years, and having carried out thorough research before purchasing my first 911, I understood that repair costs on these vehicles can be substantial. I was also aware, from researching common power steering issues, that the steering pipes can sometimes seize into the rack, so I had prepared myself for a worst-case scenario in the region of £5,000.
When I was informed that the repair work had been completed, I was advised that the final invoice totalled £6,224.38 — a further increase of around £1,600 above the last agreed figure. This additional cost had neither been discussed with nor authorised by me beforehand. I was also informed that payment was required prior to the vehicle being released for collection, leaving me with little practical option other than to settle the invoice in full.
In addition, when I received the vehicle back, I noticed that the lacquer on the top of the offside front wing had started to peel in an area that appeared to have been pressure washed. This issue was not present prior to the vehicle being with yourselves.
18 mai 2026
Réponse de Stratstone - Porsche Centre Nottingham
Dear Clive,
Thank you for taking the time to rate the experience you have had with Porsche Centre Nottingham. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Porsche Centre Nottingham Customer Services
Amazing customer service focussed…
Amazing customer service focussed dealership with a team that went over and above to solve my car problems. Can’t compliment them enough.
20 mai 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello Andy,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
A good team to fix my problem in timely…
A good team to fix my problem in timely manner
With the good service representative to keep me in post regarding each stage of work and manage my expectation
7 mai 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Oil service
The staff are really knowledgeable and friending. Lovely atmosphere in the showroom.
6 mai 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
What a professional and friendly team…
What a professional and friendly team of people.
The process and service was 5 star
6 mai 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello Matthew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Quick service done while I waited
Quick service done while I waited . For the performance a modern 911 offers £250 pa at 80,000 miles is very cheap motoring compared to other performance cars I have owned. When you factor in the lack of depreciation of the 992 model, its one of the cheapest cars I have owned.
4 avril 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service
20 avril 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello Bob,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Porsche Centre Nottingham Customer Services
Had a bad experience a few years so was…
Had a bad experience 2 years ago so was wary about going back . However they fully surpassed my expectations. Great customer service and was made to feel very welcome
17 avril 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello Val,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good experience with Porsche generally
Good experience with Porsche generally, however not allowing me to have a courtesy car when my car was in for its first MOT for most of the day was very inconvenient. I had to rely on family to pick me up from drop off and collection. In addition to the MOT I was purchasing a years warranty for my 911. A cost totalling over almost £1600.00 in total .
Not the service you would expect from a prestige dealer .
17 avril 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Réponse de Stratstone - Porsche Centre Nottingham
Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Basically scammers.
Basically scammers.
Bought my 9000 mile 22 plate Porsche from Nottingham Porsche. All was well, car was delivered and upon looking at the infotainment i see it is overdue a service as it has actually never been serviced.
Porsche reassure me it was serviced but paperwork then suggests different. Turns out the 121 point check was ticked that it also diddnt need a service despite it needing one and then i got a lot of excuses, a lot of delays (managers on holiday) and in the end promised calls became ZERO calls.
Now i have a car that was advertised with a Full service history and a dealer who dont want to own up to their mistakes that it has actually never been serviced. I generally would of thought a Porsche experience to be positive but this is frankly the worst i have ever been treated as a customer by any dealer ever.
I am amazed they try to blag their customers and i would advise all customers to look into the history of your cars you bought from them. The 121 point check isnt worth anything as they don't check it correctly anyway. They wouldn't even send me it.. Just want your money and forget the problems. Sadly, having to instruct solicitors to deal with this as it's been a costly experience. Not my first P car but my last with Nottingham... BUYERS BEWARE GO ELSEWHERE
1 avril 2026
Avis spontané
Réponse de Stratstone - Porsche Centre Nottingham
Hello Ross,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Reception and service staff excellent
Reception and service staff excellent, sales team unresponsive.
1 mars 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Genuinely awful experience
Genuinely awful experience from start to finish. No courtesy cars, asked if I wanted additional work doing and then told me they couldn’t do it for a month despite my car still being with them. Car pick up delayed as they were “too busy”.
10 avril 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hi,
Thank you for taking the time to rate the experience you have had with Porsche Centre Nottingham . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Porsche Centre Nottingham Customer Services
Efficient service & I was kept in the…
Efficient service & I was kept in the loop throughout the process.
31 mars 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello Stuart,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Nottingham Customer Services
Réponse de Stratstone - Porsche Centre Nottingham
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Buying Porsche approved
Buying Porsche approved, you would expect a certain level of customer reassurance. Unfortunately, after picking up my Taycan, that same day, a few faults appeared on the dashboard: the child lock fault, brake fluid and air filter. All of which, one would assume would have been fixed before the customer pick up! But what do I know! Further to this, the charging cables were missing, thankfully I checked, and was able to ask for a set. There were other minor issues, again not expected when buying Porsche approved. Sadly all of this soured the experience for me. However, I do know that not all Porsche approved centers are like this. My partner had a very positive experience at another porsche center.
28 février 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Labour time charges excessive
Labour time charges excessive. Think we are paying for inefficinces.
12 mars 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Michaela was brilliant once again
18 mars 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hello Chris,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Nottingham Customer Services
Michaela Pearce Porsche Edwalton
Michaela Pearce has been extremely knowledgeable and helpful on each occasion i have had dealing with Porsche Edwalton, she shows empathy to the customer and is professional yet friendly. i would definitely return based on my experience to date
13 mars 2026
Réponse de Stratstone - Porsche Centre Nottingham
Hi Phil,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Michaela at Dealership
Have a lovely day!
Porsche Centre Nottingham Customer Services
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