Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what ef... Voir plus
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... Voir plus
L'entreprise a répondu
The workshop mechanics were super and quick, but on collection of my car which was covered in bird poo and interior not so clean I felt a bit let down as previous occasion on recalls etc the mercedes... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
135 Milton St, G4 0DH, Glasgow, Royaume-Uni
- 0141 331 4600
4,2
Bien
811 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff were very helpful,and problems…
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what efficiency. Thanks Mercedes. 😊
1 septembre 2026
Friendly and professional
Friendly, very professional worked really hard to find what I was looking for.
Thank you
31 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent customer service
Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purchase process was a pleasure. Thank you both.
3 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello Stuart,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
Look for a better dealership
You must improve your customer service skills which is non existent
2 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed on to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Smart of Glasgow Customer Services
Very efficient service
Very efficient service. Great to see the video of the actual service being done. Thank you.
1 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Smart of Glasgow Customer Services
service for car
Easy to check in for service and updated during the day on any issues found.
Comfortable waiting area and very clean--friendly staff
1 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
smart of Glasgow Customer Services
Good service
29 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Angela,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Merc Burden EQA250
When I came to pick ups the car the Service assistant could not tell me what service plan A was and what work is included in that package, furthermore, she nor the service manager seemed to know if the vehicles electrical system had been checked. Eventually I was told the system was not checked, something I find rather bizarre on an all electric car. No battery check SOC or resistance check no indication of battery health check, makes you wonder why the service is almost as expensive as my other car (petrol / hybrid) service.
The service assistant was no clear about the service record and again it too time to find out that actually it is now a digital record held by Mercedes. I had to ask to get a copy.
Further to all of this ever since I got home I still keep getting reminders to call to book a service, so clearly someone has not reset the vehicles memory or system status - do I need to bring the car back in to get this sorted....... I live over 1 hr 30 min away from Mercedes Glasgow!
Really not a great experience, the video seemed to major on my tyres tread depth in detail, Id be more interested in seeing the suspension checks and actual brake pad measurement........ I know what to look for when a tyre is running out of tread depth.
26 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellent service
Excellent service. Nick Morrison was very helpful and knowledgeable. No hard sell.
17 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Tom,
Nick will appreciate you leaving a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Efficient
Efficient, friendly, helpfull customer focussed. A dying attribute these days.
Highly recommended from me. Oh and coming from me it speaks volumes. Not said that for years.
25 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Very poor customer service by certain…
Very poor customer service by certain member of the Service Reception team.
4 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Robert,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Professional and courteous staff
Professional and courteous staff. Efficient and effective process from start to finish.
25 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Thank you Mhairi,Janet,Keely,Habib
Thank you Mhairi,Janet,Keely,Habib , Jimmy and Danny for all the help just love this team.
19 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello Sheena,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello Margaret,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Warmly welcomed by the staff
Warmly welcomed by the staff. Excellent service by the gentleman taking care of our issue with a damaged tyre which required replacing.
18 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Sarah,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
First Service Check on my A-Class
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service Desk Staff were polite, professional and very helpful. All as expected from a Mercedes dealership...
17 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Alan,
Thanks so much for your positive feedback and for choosing us. We'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
smart of Glasgow Customer Services
Excellent customer service at…
Excellent customer service at Stratstone Mercedes Glasgow.Staff, particularly Clare Power, could not have been more professional and kind. An excellent service rarely seen today.
14 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Marion,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Very polite staff when dropping off and…
Very polite staff when dropping off and picking up car.excellent information regarding findings on service
13 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Elaine,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Poor performance
Car in for 10 days. Only 7 moths old and bought new. When i got it back very dirt and had to bring it back as air conditioning was not working.
Terrible performance
14 août 2026
Réponse de Stratstone - Smart of Glasgow
Hi,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
Thank you
smart of Glasgow – Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.