The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... Voir plus
L'entreprise a répondu
I have a EQC 2025 which they called me to take my car there to get serviced while I am waiting. When I arrived they did not even bother to say a simple hello, the woman in service department just a... Voir plus
Despite a late change of date being made by myself, the staff made this without a problem. They listened, understood the circumstances and delivered as expected.
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
135 Milton St, G4 0DH, Glasgow, Royaume-Uni
- 0141 331 4600
4,2
Bien
838 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The bloke had all the anwsers and did…
The bloke had all the anwsers and did not try to push for a sale
9 juin 2026
Réponse de Stratstone - Smart of Glasgow
Hello George, we appreciate you leaving us a review - thank you! Have a nice day!
Stratstone Customer Services
Couldn't fault the service,very…
Couldn't fault the service,very friendly and polite,
8 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello Mark, we appreciate you leaving us a review - thank you! Have a nice day!
Stratstone Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello Lorraine, we appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good customer service and good…
Good customer service and good experience. thank you Matthew
9 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello, Salah
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Great services from Stratstone Mercedes…
Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
3 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello Sean.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
smart of Glasgow Customer Services
Friendly staff
8 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello Ian.
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Speak to customers respectfully Answer…
Speak to customers respectfully Answer phone calls and call back when they say they're going to call back take responsibility to fix the problems without excuse after excuse apologise when they make mistakes
8 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand.
Could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Staff were very helpful,and problems…
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what efficiency. Thanks Mercedes. 😊
1 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello James, I appreciate you taking the time to leave this review! I am very pleased you are satisfied with your visit! We hope to be of service to you again!
Stratstone Brand Customer Services
Friendly and professional
Friendly, very professional worked really hard to find what I was looking for.
Thank you
31 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent customer service
Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purchase process was a pleasure. Thank you both.
3 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello Stuart,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
Look for a better dealership
You must improve your customer service skills which is non existent
2 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed on to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Smart of Glasgow Customer Services
Very efficient service
Very efficient service. Great to see the video of the actual service being done. Thank you.
1 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Smart of Glasgow Customer Services
service for car
Easy to check in for service and updated during the day on any issues found.
Comfortable waiting area and very clean--friendly staff
1 septembre 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
smart of Glasgow Customer Services
Good service
29 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Angela,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Merc Burden EQA250
When I came to pick ups the car the Service assistant could not tell me what service plan A was and what work is included in that package, furthermore, she nor the service manager seemed to know if the vehicles electrical system had been checked. Eventually I was told the system was not checked, something I find rather bizarre on an all electric car. No battery check SOC or resistance check no indication of battery health check, makes you wonder why the service is almost as expensive as my other car (petrol / hybrid) service.
The service assistant was no clear about the service record and again it too time to find out that actually it is now a digital record held by Mercedes. I had to ask to get a copy.
Further to all of this ever since I got home I still keep getting reminders to call to book a service, so clearly someone has not reset the vehicles memory or system status - do I need to bring the car back in to get this sorted....... I live over 1 hr 30 min away from Mercedes Glasgow!
Really not a great experience, the video seemed to major on my tyres tread depth in detail, Id be more interested in seeing the suspension checks and actual brake pad measurement........ I know what to look for when a tyre is running out of tread depth.
26 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellent service
Excellent service. Nick Morrison was very helpful and knowledgeable. No hard sell.
17 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Tom,
Nick will appreciate you leaving a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Efficient
Efficient, friendly, helpfull customer focussed. A dying attribute these days.
Highly recommended from me. Oh and coming from me it speaks volumes. Not said that for years.
25 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Very poor customer service by certain…
Very poor customer service by certain member of the Service Reception team.
4 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello Robert,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Professional and courteous staff
Professional and courteous staff. Efficient and effective process from start to finish.
25 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Thank you Mhairi,Janet,Keely,Habib
Thank you Mhairi,Janet,Keely,Habib , Jimmy and Danny for all the help just love this team.
19 août 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
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