The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... Voir plus
L'entreprise a répondu
Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
L'entreprise a répondu
Been complaining about a noise from a 200d for a number of visits. On last visit diagnosed by mechanic who spun the wheel and discovered it did not rotate freely. It is inconceivable that this... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
135 Milton St, G4 0DH, Glasgow, Royaume-Uni
- 0141 331 4600
4,2
Bien
815 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really great service from Habib in…
Really great service from Habib in servicing. Provided regular updates on the progress of work being carried out out on my vehicle.
16 février 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Good job done and all staff where very…
Good job done and all staff where very attentive.
Especially Mhairi on reception.
12 février 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Stratstone Mercedes are a fantastic…
Stratstone Mercedes are a fantastic company to deal with, their customer service is excellent, special thanks to Mhairi who couldn’t do enough and was brilliant!!!
6 février 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
5 star service
5 star service as always from Mercedes Benz, Milton street Glasgow when our car was in for its 3rd service and MOT
10 février 2026
Réponse de Stratstone - Smart of Glasgow
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello John,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
smart of Glasgow Customer Services
Hi I had a great experience @…
Hi I had a great experience @ Stratstone Glasgow `test drove the E class and collected a few days later.Ross went the extra mile to make sure everything was perfect.
30 janvier 2026
Réponse de Stratstone - Smart of Glasgow
Hi Angus,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ross at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Poor communication and service
Courtesy car booked only to be rescinded and claimed no record of booking. Unprofessional conduct. No update on works.
Complete lack of communication.
Invoice promptly sent by email but no other communication sent.
3 décembre 2025
Réponse de Stratstone - Smart of Glasgow
Hi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
smart of Glasgow Customer Services
Mercedes Glasgow charged 3 hours to…
Mercedes Glasgow charged 3 hours to investigate contaminated fuel which they said 3 hours to find cause of problem costing me £540 before any quote for work. Then said they would have to replace complete fuel system at a quote of £12000 , took car back home and was told to call out Fuel Doctor who cleaned the fuel system for £220 and car working fine, will never return to Mercedes Glasgow.
15 janvier 2026
Réponse de Stratstone - Smart of Glasgow
Hi William,
Thanks for sharing your feedback on your experience with smart of Glasgow. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
smart of Glasgow Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello Nigel,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Wrong car apparently delivered then further delays
Wrong car apparently delivered, then late delivery after saying it would be imminent. On collection of car, door handle defective and was told fix would be done by the garage. Took another 5 days for appt to be arranged.
15 janvier 2026
Réponse de Stratstone - Smart of Glasgow
Hi Nicola,
Thanks for sharing your feedback on your experience with smart of Glasgow . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
smart of Glasgow Customer Services
The service adviser Kirsty was…
The service adviser Kirsty was professional, efficient and friendly.
Great service all round.
5 janvier 2026
Réponse de Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
It was good to buy a car from somebody…
It was good to buy a car from somebody you feel you can trust. Overall a great experience and no surprises.
22 décembre 2025
Réponse de Stratstone - Smart of Glasgow
Hello Alan,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
Janet at the service department was…
Janet at the service department was extremely helpful and made the whole process very easy.
22 décembre 2025
Réponse de Stratstone - Smart of Glasgow
Hello, Brian
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Everything Kate did was just so good.
9 décembre 2025
Réponse de Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
STRATSTONE REVIEW
Very good communication when bringing the car in the staff are very professional and friendly glad we bought from stratstone
9 décembre 2025
Réponse de Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Glasgow Customer Services
Réponse de Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
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