Really happy with our experience with Mercedes! Everything was explained really well, and our sales executive was so patient, friendly and helpful throughout. He took the time to understand what we we... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
All our questions were answered quickly and honestly whether by phone or email. At no time did we feel under any pressure to purchase the car we test drove. I felt we got a fair price for the car... Voir plus
L'entreprise a répondu
I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested... Voir plus
L'entreprise a répondu
The dealership is very good, however after buying a car from them I didn’t expect to have to service it within the first 4 months. That should be done before you pick the car up!
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
155 Gelderd Road, LS12 6BZ, Leeds, Royaume-Uni
- 0113 201 5200
4,3
Excellent
752 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great experience
After a few communication hiccups at the start, Arnie turned around my experience. I'm so pleased with my GLC. Handover day was exciting, having the unveiling and going through all dashboard and apps. Highly recommend
13 mars 2026
Réponse de Stratstone - Smart of Leeds
Hello Heidu,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Leeds Customer Services
Istvan, new car sales.
Istvan, and the team at Leeds Mercedes really looked after me during the whole process, nothing was too much trouble
11 mars 2026
Réponse de Stratstone - Smart of Leeds
Hi Kenneth,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Istvan at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Mercedes David Mackwell
Knowledgeable staff, welcoming and attentive.
Talked through the colours and functionality options and all the paper work.
We were kept informed of progress, ie when the car was due in the garage and when it arrived early, when do request V5 for part ex and retention of number plate.
Did all the Mercedes me set up of profiles and users and connected both phones. Super helpful and friendly.
The whole experience was a pleasure.
10 mars 2026
Réponse de Stratstone - Smart of Leeds
Hello Pete,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Change of car
We called in to Mercedes to view the Gle and Travis the salesman couldn’t be more helpful all the way through the purchase
6 mars 2026
Réponse de Stratstone - Smart of Leeds
Hello Michael,
Travis will appreciate you leaving this review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Leeds
Hello Muhammad,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Great experience overall.Luke was…
Great experience overall.Luke was fantastic, professional and honest, made buying a C63 a delight,would recommend this dealership to anyone looking to buy a quality car
3 mars 2026
Réponse de Stratstone - Smart of Leeds
Hello John,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Good and room for improvement
The quality of customer service is good and the staff is willing to hear the issues raised by the customer. However, improvement on technical side is noted. According to my case, I have raised the issue about the failure of screen wash jet at rear side of my car. But the issue has not been addressed when I get it back.
27 février 2026
Réponse de Stratstone - Smart of Leeds
Hello,
Thank you for your review and for recognising the team's efforts. We'll make sure your feedback is passed on. We'd love to address your concerns so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Ikram was fantastic
Ikram was fantastic! It was a pleasure to deal with him from start to finish. He went above and beyond to accommodate our needs although we are still awaiting delivery of those pizzas! lol!
25 février 2026
Réponse de Stratstone - Smart of Leeds
Hello Terence,
Ikram will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Best car dealer customer experience I have had in my life.
The experience with Travis at the Leeds branch was really good from start to finish. When he quickly understood what we needed and helped throughout the whole process, it was smooth and quick.
Once again, thank you.
21 février 2026
Réponse de Stratstone - Smart of Leeds
Hello Rogerio,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Mercedes a highly valued brand and our…
Mercedes a highly valued brand and our buying experience was delighful and professional.
Marton Watson highly proffessional and made our experience worth the trip. He went out his way, the extra step to ensure we left happy and is a role model for the dealership.
Thank you
18 février 2026
Réponse de Stratstone - Smart of Leeds
Hi Vincent,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Marton Watson at Dealership
Have a lovely day!
smart of Leeds Customer Services
The forms to fill out on the mobile…
The forms to fill out on the mobile were not very user friendly
18 février 2026
Réponse de Stratstone - Smart of Leeds
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
smart of Leeds Customer Services
Great Service delivered on time.
12 février 2026
Réponse de Stratstone - Smart of Leeds
Hello Sanjo,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Excellent Staff and Service.
13 février 2026
Réponse de Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Highly recommended (servicing is great!)
I used this location for the first time to service my Mercedes GLC. Lovely ambience! Friendly and professional team. Great servicing (they give you great detail in the paperwork and also email you a health check video which gives helpful detail into how healthy your vehicle is (tire thread depth, brake disc wear, etc.) and when things should be considered for changing. Met and exceeded my expectations. Highly recommended.
5 février 2026
Réponse de Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Customer Services
Réponse de Stratstone - Smart of Leeds
Hello Dominic,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Leeds
Hi John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Martin at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Friendly helpful service
20 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Leeds
Hello Tereza,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Service from the sales team was superb
29 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Michael,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
From the first call to handing over the…
From the first call to handing over the car everything was made easy. Thank you David for assisting us.
29 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Amy,
David will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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