Absolutley fantastic service from Stratstone Mercedes Leeds. The servicing staff go above and beyond to help. Going forward Stratstone Mercedes Leeds will be the only company looking after my Mercede... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2... Voir plus
L'entreprise a répondu
More communication and updates through the long wait for the vehicle to be supplied would have been nice. The on line manual could be more intuitive as well.
An absolute pleasure buying my new car from Luke at Stratstone. The process was slick and the customer service was brilliant. From quote to collect it was all sorted within 8days and completely pain f... Voir plus
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
155 Gelderd Road, LS12 6BZ, Leeds, Royaume-Uni
- 0113 201 5200
4,3
Excellent
781 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Stratstone - Smart of Leeds
Hello Dominic,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Leeds
Hi John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Martin at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Friendly helpful service
20 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Leeds
Hello Tereza,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Service from the sales team was superb
29 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Michael,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
From the first call to handing over the…
From the first call to handing over the car everything was made easy. Thank you David for assisting us.
29 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Amy,
David will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Wasted appointment - parts not available
Additional work identified as needed during regular service was scheduled for today. Upon arrival at Mercedes Leeds I was advised the parts required (ordered for shipping from Germany) hadn't been received and therefore work could not be carried out. It was unclear when the parts would arrive and therefore no new appointment has been made.
29 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
The process buying a car with confidence
The process buying vehicle from them it was straight forward and sales person was very helpful friendly offered great service highly recommend Mercedes Benz Leeds
19 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Saqib,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great Service from a great team 👏
Dropped off my car for its annual M.O.T and was greeted by a friendly guy who parked my car up in the service garage. I Was then escorted to service reception who really looked after me by offering me a nice coffee and a seat.
I picked up my courtesy car and received a call to pick my car back up later in the day. The whole experience was fantastic and stress free.
Great team overall. Thank-you for the effortless wonderful experience. They even sorted a flat tyre out for me.
Thanks again
27 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Christopher,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Welcoming
welcoming, freindly and great service. Billy was fantastic from start to finish and went above and beyond what you expect from a car salesman
23 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hi Daniel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Billy at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Sarah and Jessica have been super…
Sarah and Jessica have been super helpful in helping me find the right car, their client service and willing to help anytime we had questions has been world class.
12 décembre 2025
Réponse de Stratstone - Smart of Leeds
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Always efficient with completion of…
Always efficient with completion of repairs, team involved excellent
12 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Martin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Polite informative staff.
Polite informative staff.
Timely work completion.
All work completed to a satisfactory standard.
Car was returned valeted and washed.
1 mai 2025
Réponse de Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Customer service is very good
5 janvier 2026
Réponse de Stratstone - Smart of Leeds
Hello Watson,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Leeds Customer Services
Always seems to be a problem with people at stratstone
Same with every stratstone customer service rubbish bmw was the same definitely need a course on how to speak to people walked around just shy of a hour not one single person talked to us so we left if I could give them 0 stars i would
29 décembre 2025
Avis spontané
Réponse de Stratstone - Smart of Leeds
Hi Steven,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
smart of Leeds Customer Services
Great service from Martin
16 décembre 2025
Réponse de Stratstone - Smart of Leeds
Hi Michael,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Martin at Dealership
Have a lovely day!
Stratstone Brand Customer Services
A company of quality
Excellent outcome to my battery issue and first class exchanges with employees
16 décembre 2025
Réponse de Stratstone - Smart of Leeds
Hello Graham,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The service was exemplary
The service was exemplary ! I was treated to the highest standards in the Industry ! The Mercedes Marque is safe in these hands.
3 décembre 2025
Réponse de Stratstone - Smart of Leeds
Hello Patrick,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Smart of Leeds
Hello David,
A big thank you for leaving us a 5* review!
Have a lovely day!
smart of Leeds Customer Services
Great car and experience
Quickly found a car that exactly met my specification, the communications throughout the process were clear and both Luke and Martin were very helpful. The handover process was simple and the car was in excellent condition.
28 novembre 2025
Réponse de Stratstone - Smart of Leeds
Hi Andy,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Luke and Martin at Dealership
Have a lovely day!
Stratstone Brand Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.