I have ordered a jacket which was delivered two weeks later on 07/01/2026. Fitting was not that great so I wanted to return and went to store on lakeside on 10/01/2026 to return but find out store is... Voir plus
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Collected in store. I had ordered the wrong size so the staff member re-ordered for me to have delivered to my home address. She was so helpful. Love my coat and even better for a great price in Bla... Voir plus
The customer service I received from the Superdry store in Basildon, Essex (Eastgate shopping centre) was outstanding, I was afforded detailed attention to attend to my needs and left the store very s... Voir plus
Person serving me she said she could do order on line and instantly, it would take less than 5 min , and did every thing next thing package 📦 was delivered at my house ,exilont service superdry. Tha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Magasin de vêtements pour hommes
- Magasin de vêtements de plein air
- Magasin de streetwear
- Magasin de vêtements pour femmes
À propos de Superdry - Basildon
Écrit par l'entreprise
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensCoordonnées de contact
Unit 44 1 Eastgate Centre, SS14 1EB, Basildon, Royaume-Uni
- 01268 520073
4,2
Bien
121 avis
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The clothes are so nice and the…
The clothes are so nice and the reception by the staff is above cut
29 juin 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Friendly staff and good selection of…
Friendly staff and good selection of summer clothing.
26 juin 2024
Réponse de Superdry - Basildon
Hello,
We appreciate you sharing your feedback with us about your Basildon store shopping experience.
We endeavor to give our customers a really positive experience, so we're really happy to read your great comments.
Thanks again for the review and for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Two different size Sliders from instore purchase
I purchased some medium size Superdry sliders for my partner for fathers day, only for him to put them on, on fathers day and them be two different sizes. These were purchased instore and were not checked by the cashier that they were both the same size. I was sceptical when I picked them up, as the hanger they were on had been hand written with size 8/9 on it. So i checked the tag which was attached to the right slider and is said size medium on it. It never occurred to me to check the other slider, as this is a high end store that I assumed would check these sorts of things regularly. This has now inconvenienced myself and my partner, as we are now going to have to return to store and hope that they have a complete set that we can exchange them for.
18 juin 2024
Réponse de Superdry - Basildon
Hi Hannah,
Thank you for your feedback. At Superdry, we want our customers to have a really positive experience, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time.
Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Care
Ordered and returned some items to…
Ordered and returned some items to store (Basildon) . Staff always really friendly and helpful!!!
12 juin 2024
Poor service
The store was pretty empty, think we me and daughter were the only two in there, but waited so long to be served. The two cashiers were chatting but were obviously to occupied in conversation to notice.
It would help in future if customers were served!
10 juin 2024
Réponse de Superdry - Basildon
Hi Charmaine,
Thank you for taking the time to share your feedback with us.
At Superdry, we endeavour to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback.
Thanks again for taking the time to leave a review. We really appreciate all feedback.
Kind regards,
Superdry Care
Réponse de Superdry - Basildon
Hello,
Thank you for sharing your great feedback with us regarding your experience at our Basildon store.
We always aim to offer the best service to our customers every, so we love to hear from happy customers!
Thanks for shopping with us, we really appreciate it.
Superdry Team
Felt comfortable in the store
Felt comfortable in the store, nice selection of clothing and the staff were friendly and helpful. Prices were reasonable especially considering the quality of the clothing.
5 juin 2024
Good service basildon store 👍
Person serving me she said she could do order on line and instantly, it would take less than 5 min , and did every thing next thing package 📦 was delivered at my house ,exilont service superdry. Thank you
25 avril 2024
Réponse de Superdry - Basildon
Hi Rob,
We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Customer Care
Nice shop..Arctic conditions.
Staff very helpfully.nothing to much trouble.but temperature in shop was too cold..changing room area was like a fridge.but quality clothes bit overpriced compared to say river island
31 mars 2024
Very helpful.
Very helpful, cheerful staff. Quality, well fitted and comfortable clothing.
22 mars 2024
Superdry grey hoodie
I’m happy will my hoodie. it’s snugglie & warm. I want to buy another one.
11 mars 2024
Great click and collect service
Great click and collect service. Unfortunately my item didn't fit and, after searching for the correct size which wasn’t available, the assistant refunded me on the spot. Brilliant service.
16 février 2024
Really good
Really good, easy to use site and I picked it up 2 days later but was available next day. Pick up was easy. Will definitely order again
11 février 2024
Good service....took item back even…
Good service....took item back even though I'd taken the labels off...my only slight criticism is I wish the music wasn't as loud in the store
10 février 2024
The staff at basildon are amazon
The staff at basildon are always helpful and so polite. Also I love your sale.
26 janvier 2024
Really happy with my goods did have to…
Really happy with my goods did have to change a jacket but easy to do just take it to the shop and they even reordered another one for me.
15 janvier 2024
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