Superfood Market Avis 3 170

Réponse de Superfood Market

17 avr. 2026

Thank you so much for your continued support and for taking the time to share such a wonderful review about Superfood Market.

We’re absolutely delighted to hear that you’ve been happy with our service over the years. We are especially pleased that the team was able to step in and resolve the recent courier issue for you we always aim to go above and beyond when something doesn’t go to plan.

Your kind words truly mean a lot to us and to the whole team. We really appreciate your loyalty and look forward to serving you again soon.

Réponse de Superfood Market

17 avr. 2026

We’re very sorry to read your review this certainly isn’t the experience we want any customer to have.

We can assure you that we would never intentionally take payment without sending an order. If your parcel hasn’t arrived, this may be due to a courier delay or an issue in transit, and we’d really like to investigate this for you straight away.

Please contact our customer support team with your order number so we can track this urgently and resolve it as quickly as possible whether that means arranging a replacement or issuing a refund where appropriate.

We’re here to help and would genuinely appreciate the opportunity to put this right.

Réponse de Superfood Market

17 avr. 2026

We’re very sorry to hear that you’re disappointed with your order. We completely understand how frustrating this must feel.
After reviewing the order, the product purchased was listed as individual drinks rather than cases. However, we appreciate that this may not have been as clear as it should have been, and we sincerely apologise for any confusion caused.
We never want any customer to feel misled. If you’ve returned the items to us, please be assured that once received, we will process your refund promptly in line with our returns policy.
We also take feedback like this seriously and will review the product listing to ensure the quantity and pricing are clearly displayed to avoid any future misunderstandings.
Please feel free to contact our customer support team directly so we can assist you further we’d really like the opportunity to put this right.

Réponse de Superfood Market

9 mars 2026

Hello,

Thank you for your feedback. We’re sorry to hear that you feel dissatisfied with your experience.

We can confirm that the returned item arrived back with us on Wednesday, and the refund has now been processed. It may take a few working days for the funds to appear in your account, depending on your bank.

We completely understand how frustrating this experience has been and apologise for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to contact our customer service team and we will be happy to assist.

Kind regards,
The SFM Team

Réponse de Superfood Market

25 févr. 2026

Hello

We’re very sorry to read about your experience and the frustration this has caused. That is certainly not the service we aim to provide.

To clarify, when an item goes out of stock unexpectedly, our system may automatically issue a partial refund for the unavailable product. We do not intentionally send alternative items without reason, and we apologise if there was any confusion regarding what was dispatched in your order.

Please be assured that shipping costs are set by courier rates based on parcel size and weight, they are not used to generate additional margin. We understand how it may have appeared in this situation, and we’re sorry this wasn’t clearer at the time of ordering.

If you have received an incorrect item or believe you were charged incorrectly, please contact us directly at hello@superfood-market.com
with your order number so we can investigate and resolve this properly for you. We are more than happy to put things right.

We genuinely regret that your experience has led you to feel this way and hope you’ll allow us the opportunity to resolve it.

Kind regards,
The SFM Team

Réponse de Superfood Market

25 févr. 2026

Hello
We’re very sorry to see your review and for the frustration caused.

We can see your order was refunded.

We apologise for any inconvenience caused. If there is anything further you need, please don’t hesitate to contact us directly at hello@superfood-market.com and we’ll be happy to assist.

Kind regards,
The SFM Team

Réponse de Superfood Market

22 janv. 2026

Hello

Thank you for your review, and we’re sorry to hear about your frustration.

Following our recent relaunch, some products you previously purchased are no longer available and others may be temporarily out of stock while we rebuild our range. We completely understand how disappointing this can be.

We’re also currently working on fixing pricing issues that have arisen during this period, and we appreciate your patience while these are resolved. We hope to offer a more consistent range and pricing again very soon.

Kind Regards
The SFM Team

Réponse de Superfood Market

22 janv. 2026

Hello

Thank you so much for your kind review! We’re really pleased to hear your order arrived promptly and safely, and that you were able to get everything you needed for Christmas stockings. 🎄

We really appreciate you taking the time to share your experience and hope to see you again soon.

Kind Regards
The SFM Team

Réponse de Superfood Market

5 janv. 2026

Hello

Thank you for taking the time to leave a review. We’re sorry to read that this has been your impression of our business.

We want to reassure you that we do not list items with the intention of misleading customers. Order cancellations on eBay can occur for a number of operational reasons, and we appreciate that this can be frustrating when it happens. Since our recent relaunch, we’ve experienced some teething issues and are actively working to improve our systems and processes to reduce cancellations and improve consistency.

Our pricing is set based on market conditions and stock availability, and stock figures shown on marketplace platforms can sometimes appear static due to how those platforms display inventory rather than reflecting real-time levels.

We genuinely value all feedback, both positive and negative, and our responses are written by our team to address concerns where possible. If you’d be willing to reach out to us directly, we’d welcome the opportunity to discuss your experience further and clarify any concerns.

Kind Regards
The SFM Team

Réponse de Superfood Market

25 févr. 2026

Hello

We’re truly sorry to read this and to hear how upsetting the situation was, especially given the items were intended as a Christmas present for your son. We completely understand how disappointing that must have been.

On rare occasions, pricing errors can occur on our website. When this happens, and the price is significantly incorrect, we are unfortunately unable to honour the order and have to cancel it. We understand this is frustrating, and we’re very sorry for the distress this caused.

Please be assured that when an order is cancelled due to a pricing error, a full refund is automatically processed back to the original payment method. If you have not received your refund, please contact us directly at hello@superfood-market.com with your order number so we can urgently investigate this for you.

We sincerely apologise again for the disappointment caused and appreciate you bringing this to our attention.

Kind regards,
The SFM Team

Réponse de Superfood Market

25 févr. 2026

We’re very sorry for the frustration caused by the cancellation of your order. Occasionally, orders are cancelled due to stock issues, short-dated items, or damaged stock, and we understand that receiving a cancellation after placing an order can feel confusing and inconvenient.
Hello

We’re glad to hear you were able to find the items elsewhere, but we completely understand your annoyance and disappointment. Your feedback is very valuable and helps us improve our processes to prevent similar issues in the future.

Kind regards,
The SFM Team