Superfood Market Avis 

Bought my favourite flour which arrived on time and at a good price. Good communication and hassle free shop. Will purchase again and looking at other items in what looks like it might well be a repeat order.!

Shocking. I ordered an expensive order and I was due for it to be delivered today and then it sends an email to said sorry we can't deliver your goods contact superfood direct. I've contacted them numerous times already because my items weren't getting dispatched and they are the worst at responding. I want my.money back and pronto

nice products. came super quick

Ordered direct from Superfood Market, waited a long time for order to be dispatched at which point was given a refund for half my order as they couldn't fulfil it, there was no explanation, offer of fulfilling at a later date or apology. When my order finally arrived three items were incorrect. On contacting them they asked for photos as proof which I provided and then told me to download a return label, arrange a return at which point we could have a refund or exchange. At several points I asked for confirmation they had the items I required as these are free from Easter items for my daughter's and I didn't want to end up with nothing to give them, particularly as my previous order hadn't been fulfilled properly and presumably their stock levels are not accurate. They kept ignoring answering this and eventually have stopped responding to my queries. I also asked for my issue to be escalated to a manager who h also never happened. Such disappointing customer service and not the experience I have had from other companies. I was more than happy to return the items delivered as mistakes happen but their attitude and refusal to confirm I would be able to receive what I ordered was not appreciated or what I would consider good customer service.

I was slightly concerned ordering as the latest reviews weren’t so good, but I couldn’t find what I ordered elsewhere, so I took a chance and it was all good! I received an email a few days after ordering saying my item had been dispatched, and it arrived a few days after that. Order to delivery was less than week. Based on this experience, I would use them again 😊

Ordered a number of items a week ago, not arrived or had any update on delivery. Tried to email, no response...

I I ordered a pack of buckwheat crackers, which was supposed to be delivered within 3-5 days. However, there has been no update on my order status—it still says “preparing shipment” in the shop’s app. I reached out to customer service via email, but I have received no response.

At this point, I don’t trust this company at all. I hope I get my money back, but based on this experience, I wouldn’t recommend them to anyone. Very disappointing.

I ordered 7 items. I waited a week without any confirmation of it being dispatched so I emailed them to see if it had been sent yet. I received a dispatch confirmation for 4 of the items and the other 3 refunded without explanation. If I knew I wasn't getting the 7 items I ordered I wouldn't have bothered. I've still had to pay the full amount for p&p. Not happy.

I ordered Hemp Seeds and when they were delivered the bag was completely burst and the seeds were everywhere. They refused to replace them without photographic evidence.

no way of contact, all links lead to nowhere, avoid.
will take your money and possibly give you the goods but still, no way to complain, my account is broken, no way to login and contact functions broken, no phone number, no response through messanger or email (well not yet), got my stuff eventually.. was with a neighbour but no info left or photo etc and links broken.. complete guesswork

This shop is not really a shop as such, it is a front for a plethora of amazon vendors. I just got my order today, which came in like 15 separate packages all at different times from different vendors, all in amazon boxes. If I wanted to order from 15 different amazon sellers I would have done so.

Really feel tricked by this. As Amazon probably figured, I ordered quite a few things only because I thought it was efficient to order all from one business. But this was not the case. I received separate confirmation emails for each product as well. Incredibly inefficient and deceptive.

I ordered 1st Dec 2024, 10 days later no sign of a delivery. 2 days ago I emailed them, still no reply. Appalling customer service, dreadful turn around on orders.

Absolutely love this company. My go to for everything household and eco!

First time using this company and I have been seriously impressed! From the easy to navigate website, quick checkout, great communication, excellent packaging and quick delivery, this has been a great experience. I’ll definitely be using them again!! Highly recommended.

Very competitive pricing mostly lower. Quality great Postage very quick ..

Very good company, well packaged, great food and quick delivery

Ordered a item that was out of stock in my local supermarket,
Very pleased with product and service .

I stumbled across Superfood market whilst looking for an item I usually buy at Holland & Barrett, & as it was out of stock I purchased some Soya Protein powders from this company. Gemma Mark & co..kept me up to date through regular emails & even a text to say about delivery. Excellent service. I will be ordering more in the future.

First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use again. Well done.

Clicked through from an ad for a particular item. Ordered that item plus another thing.

FIVE DAYS LATER I get a dispatch notice. An hour after that they let me know they are refunding the item I actually placed the order for for nebulous reasons and will not be sending it.

If I’d known they didn’t have stock I wouldn’t have ordered from them. The fact that they (presumably deliberately) wait until after dispatch to let me know they are not sending the whole order is very dodgy.

Avoid this company.