items missing not received, cant speak to a human, wont just send the missing items, have to issue a gift card to re order, 2nd order in a year both split / multiple deliveries, they dont seem to kno... Voir plus
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Returns process is purposely drawn out to put you off. If you go to your orders on your account you can't select items to return, no, you have to go to their "returns portal" and type in the order n... Voir plus
Buying online proved to be an absolute minefield ..... the cord trousers I ordered on 18th January have still not arrived today (11th Feb), despite the due delivery date being 22nd Jan! Superdry's own... Voir plus
Jacket ordered on 6th January #32996474 Tracking showing as ‘incident occurred’ via Evri tracking system on 10th January. Order never received. Evri have told me to contact superdry as it’s ‘lost... Voir plus
1,3
Mauvais
128 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cambridge store ⭐️⭐️⭐️⭐️⭐️
What a wonderful trip into Cambridge, my first in over a year!
My shopping experience was made very pleasant by the welcoming and helpful staff in store.
29 mai 2021
Avis spontané
10/10 service Oxford Superdry
Sad thing is people rarely come on here to sing a companies praises.
The customer service I received @ the Oxford store today was amazing. My coat was out of warranty by about a month. Obviously with covid everything has been shut. The manager was great, used his discretion, defiantly owed a beer!
This is the 2nd exchange I've had on my original jacket nearly 2 years down the line. Not many places offer that kind of guarantee.
13 mai 2021
Avis spontané
Big thanks to Chloe at Superdry
Big thanks to Chloe at Superdry for sorting out my order after Hermes lost the item. Quick to respond with a re-order and next day delivery
26 avril 2021
Avis spontané
Service was good but the item delivered…
Service was good but the item delivered (gloves) were damaged (a manufacturing issue not delivery damage) so had to be returned - sadly no quality control on merchandise. Refund was quick.
9 février 2021
Avis spontané
Website returns is easy but eBay store not great
On website they’re stuff is good and returns made easy, however whoever runs the eBay stores shouldn’t be in charge. Wrong item was pictured, noticed after order, order cancellation refused after an hour of ordering (despite the item not being dispatched yet).
Very annoyed to receive an item that wasn’t the correct description (photo) and to have a non response from them on eBay. Look up there eBay reviews if you don’t believe me.
However would and still do buy from the store but the experience has put me off slightly which wins me towards other brands.
28 janvier 2021
Avis spontané
Double Whammy
Double Whammy
My wife ordered & received an item from QVC unfortunately she had to return it. She paid £3.95 for Hermes via their website, paid by her card., she printed off the returns label, it was to be collected by Hermes Saturday 31st between 8am – 8pm. No show from Hermes.
Our son regularly has parcels delivered to our address due to him working and someone is always at home. Coincidently he also was expecting a parcel from Super Dry via Hermes to be delivered on the same day.
Our son had an email from Hermes 31st October 2020 at 17:15 saying we tried to deliver your Supergroup parcel, but you weren’t in.
Same day. Same address. I would like Hermes to know we have RING and pay a subscription for all our visitors to be recorded. We also have CCTV cameras also recorded. If anyone would like to view. Unfortunately for Hermes no one from their company came.
I would like QVC & Supergroup Super Dry to now about this. And ask the question why they use a Parcel company like Hermes to deliver for them. Their service on Trustpilot speaks for itself. Surly QVC & Supergroup with exceptional customer care. Needs to re-look at parcel delivery companies with the same commitment.
PS We have not received our sons parcel, nor have they collected our parcel
3 novembre 2020
Avis spontané
Achtung Betrug
Am 8.März kaufte ich eine Artikel bei Superdry aber der Artikel ist nie gekommen und sie wollen mir auch keine Lieferschein zeigen
obwohl das steht , dass ich personnlich meinen Artkel bekommen habe konnten die keine Lieferschein zeigen
15 mars 2017
Avis spontané
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