Commande longue en réception 10-12…
Commande longue en réception 10-12 Jours (elle est passer par la douane) avec un sur coup de 17€ pour une valeur de base a 60€ je ne recommanderais pas chez eux étant cliente Française.
Réponse de Supplement Solutions
Hi Sarah,
Thank you for ordering with Supplement Solutions.
I am sorry to hear you feel the delivery was a long process. I can see your order was placed on 6th January and was despatched from our warehouse on 8th January, unfortunately since Brexit we have had to change the way we run our business for international orders. This means parcels have to be assessed by customs which can add time on to the process, our website does state to allow between 2-14 working days for your order to arrive, and your order was delivered by the courier within this time frame.
The additional charges to your order are also outlined on our website. Changes since Brexit means that international customers no longer pay UK tax on items when they order, but customs will assess the items upon arrival and contact you if there are any additional tax or processing charges.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible. I apologise if you feel let down by our service, but we hope you will order again in the future.
