Surrey Blinds and Shutters Avis 

From start to finish we have been very impressed with the service.
The communication has been fantastic and everyone we have dealt with has been professional, kind and friendly.
Our shutters were fitted with courtesy at a time suited to us which was really helpful!
We are very impressed with the final product and would highly recommend Surrey Blinds and Shutters!

A lovely company to deal with. We placed two orders and both went very smoothly and completely to plan. Wouldn’t hesitate to use them again.

Professional and friendly staff providing efficient service. We would use Surrey Blinds and Shutters again.

Friendly, professional staff. A great range of blinds to choose from. Prompt measuring and installing. Excellent value.

Everything about the order, purchase and installation of our blinds was perfect. The product quality, fit and its operation also exceeded our expectations.
Cannot recommend Surrey Blinds, it’s people and products strongly enough.

From start to finish Surrey blinds made the experience of shopping for blinds easy. I love my blinds.

Exemplifies good, local service. Very impressed with my shutter blind. I was kept up to date on expected delivery time and once the shop had received my blind I had a speedy appointment date to fit it.

Very happy with our venetian blind from Surrey Blinds and Shutters. The whole process went smoothly - from a convenient and informative Zoom call to discuss requirements and receive a quote; visit to the Walton showroom where the consultant showed me samples; to the installation. Staff were very helpful, professional and trustworthy. Hope to use this company again in the future.

A nice blind and fitted by pleasant operatives- but very expensive

Everything from start to finish was excellent. Really pleased with the blinds and the professional fitters. The office staff and consultants are very knowledgeable,polite and helpful. The day of installation went really great clean tidy and friendly will definitely recommend and use surrey blinds again. Thank you from a happy customer

Well fitting blinds you only need to be able to use a drill, but fitting the safety hooks the fitter used the hammer drill, cracking all the walls when fitting these. There is no doubt about their bad workmanship, and I got my handyman/decoration to make good as I wanted a professional to deal with this (did this with discussion with the company). Of course they are now putting obstacles in covering the costs, latest invoice sent to them and now wondering how they will try and get out of paying this.

We went in to the farnham showroom Jo was very welcoming and smiley he showed us the faux wood blinds, gave us the quotation which was very well priced. We went ahead with them. Even though it got fitted a few days after the lead time we are so pleased. The fitter was very professional and friendly very clean i cant remember the fitters name, when we need more blinds we will be coming in to see Jo to give us the quotation and hope to see the fitter again. Have recommended to friends to go see Jo and have also said have professional your fitters are.

Excellent and efficient service - I always use Surrey Blinds & Shutters and they never let me down. Love the blinds.

I’ve always stayed loyal to family run small local businesses and I was disappointed to hear your Guildford showroom was shut but delighted that you were still in business.
From the moment I’ve ordered the shutters and your employee came to make measurements and pointed out that I’d ordered the wrong shutters and caught my error your team have been nothing but helpful and understanding. That could have been a costly mistake for me.
Ben who came today to fit my shutters was great. I didn’t really have time to write feedback on he’s iPad but I wanted you to have feedback on my experience of him.
He was polite, courteous, knowledgeable and worked studiously around the house.. He explained everything that he was doing and got approval for things just to be sure I was comfortable with his approach.
I felt totally comfortable having him in my home which is important as a single female. Thank you so much for a job well done

My blinds are superb. 5 blinds were measured for my bay window and they fit perfectly. From measuring up to delivery I could not have asked for more. Professional to the end. I will be recommending to others. So wonderful to get such good service. Thank you.

Thoroughly pleased with the service we received from Surrey Blinds & Shutters. Joe was very helpful for our first appointment, the fitter (whose name I’ve forgotten) was really professional, very friendly and left no mess. I would highly recommend this company to anyone looking for good quality blinds at very reasonable prices.

I have used several companies for blinds and shutters in other parts of the UK - I was duped into ordering with this company due to the good reviews online. Please do yourself a big favour and go elsewhere - this is the least professional blinds company I have EVER dealt with. Full experience outlined below:

1) They charge you based on measurements which you provide over the phone, before they actually officially take the measurements. They were extremely incompetent and captured our measurements inaccurately, to the extent that they overcharged us by over £100 which was picked up when their fitter came.
2) The person who came to take the measurements, Darren, was extremely professional and friendly. He has been the only positive thing about my experience.
3) On the day the measurements were taken, I changed the style of one blind from a roller to a vertical and was advised it was cheaper. I got told they'd be in touch the next working day to discuss the refund for the inaccurate blind measurement and for the product swap - over £100.
4) Nobody got in touch to discuss the refund so I had to call several times. They went silent on me for a week, despite continually assuring me someone would call back. They will act promptly in taking your money at the start but will never return your phone call thereafter, even after promising to do so, so be aware of that.
5) When I finally got through to someone, over a week later, they explained that I had been advised incorrectly about the price of the blind I had opted for (more incompetence and miscommunication). Although on face value it was slightly cheaper, it was not part of the same 20% off promotion. I therefore needed to spend over £100 more on a blind WHICH IS CHEAPER... I honestly don't know why they thought it was acceptable to continue forward with a transaction which was significantly more expensive than originally quoted without consulting with and getting agreement from the customer. Had they communicated this to me promptly as they were supposed to, I would have been able to avoid this, revert back to my original selection and save a load of money for a higher quality product. I was trapped into continuing with this transaction because I couldn't afford any more delays.
6) I complained about the lack of transparency in their pricing and asked them to share an itemised bill breakdown of my order. Lo and behold, they send me a bill with incorrect figures that don't add up to the total. The incompetence just never ends.
7) When they tried to close the sale with me, I was assured that even though they say the curtains take "3-5 weeks" to be fitted, it is in practice much closer to 3 weeks. Annoyingly, they provided a date for the fitting which was just after the 5-week mark. Nevertheless, I took the time off and was looking forward to receive my order.
8) I called up a couple of days before the fitting was scheduled to check everything was still good to go. They told me they hadn't received the order yet so they'd need to push back the date. I understand these things sometimes happen but I would have expected some kind of courtesy call letting me know in advance. They made absolutely zero attempt at communication - the only reason I know is because I proactively checked in.
9) Not only did I not receive an apology, but when I asked the person to follow up with the supplier and let me know the new estimated arrival date, they told me they would probably be too busy to chase up with the supplier that day, and that they're on leave the next day, but they'll try and give me an update within 4 days...
10) After I repeatedly pressed the person on the phone, they did reluctantly agree to call me back later on that day with an update, but I really shouldn't have to beg for that when I have paid a lot of money for a service which is overdue due to no fault of my own.

In summary, if you want good customer service, transparent communication, and a prompt blind fitting service, this isn't the company for you!

They try to present as very corporate. Telephone answering multi choices however always lead to the same 'person'. Service provided pompous and absolutely hopeless. Have bought blinds and shutters for many properties over many years and none have been this problematic nor indeed as expensive.

Have waited for 7 weeks for blinds. A week ago sent an email followed by a conversation when the 'person' said she would check why order still not in stock.

She did not do this. She said she had given the instruction to a colleague who has now left. So nothing done.

I phoned again today. She ungraciously said she would check today and get back to me before banging the phone down.

Despite their mountainous contractual legalise we despair of them ever actually fitting our blinds.

Addendum
Transpired that the blinds had been delivered but nobody knew nor indeed where they were...'I'll get the fitter to look when he comes back later this afternoon', she said. Goodness knows how long they had been lying around there.

When I asked when blinds could be fitted. She advised that first I had to pay the balance before she would reach out for her 'diary'. This was the company protocol.

So I paid online in full and only then was given a fit date. 8 days later. Pushing 9 weeks in total wait. Also I have been made to pay in full before I see the product, it's quality and whether the blinds fit properly. I'm not feeling optimistic.

Never again. It's not only the abject careless disinterest and the over pricing that grates but the pompous self importance.

I am so very pleased with my new blinds, they have made such an amazing difference to our kitchen and I'm loving walking in and just looking at them 😀.

The service was great, from my first enquiry, to the measuring and fitting - excellent. The communication at every stage was clear and prompt. More than happy to recommend the service and company and wouldn't hesitate to use you again.

Thank you all so much.

Very good service and on time. The person who measured should have taken account of slightly higher carpet at one end and adjusted accordingly.