Surrey Blinds and Shutters Avis 

Very professional company, right through from initial quotation for our shutter blind to installation. Effective comms, and Brad the installer was quick to install, pleasant, respectful and showed us how to care for and operate the blind. Would not hesitate to recommend this company, a rare example of excellent customer service and good quality products.

We are really happy with the quality and look of our lovely plantation blinds. From our first call through to fitting the staff at Surrey Blinds have been friendly and efficient and have kept us up to date with progress. At our initial appointment we were given all the information we needed to make our choice and there was no hard sell. Brad our fitter did a great job, was personable and tidied as he went along, you’d never know he’d been - apart from the new blinds! We have no hesitation in recommending Surrey Blinds.

All staff are very friendly & helpful across the company.

In particular Brad who was the fitter for my shutters - really experienced & helpful, friendly & very tidy.

Excellent company to deal with from start to finish. Great advice given on initial visit and very helpful to see samples of what we were buying. Had blinds and shutters fitted yesterday by Brad. He was approachable, arrived on time, very tidy and the end result was amazing. A true professional who was extremely experienced

Surrey Blinds and Shutters are my go to company. They did a fabulous job on shutters in my prior house so having just moved and needing shutters and blinds throughout my new house I called them. The service from the first phone call to the check in after all the work was done is exemplary. They simply cannot be more helpful and every single person there I've had any contact with is polite, helpful and has a sense of humor that makes it a pleasure to talk to them. The shutters and blinds they fitted were excellent as well and they did a fabulous job with my awkward front window shutters crafting a bespoke end section on the day of fitting that looks exactly like it was always intended. Eventually we will want to have shutters fitted to replace the blinds in some rooms and I won't even consider using anybody other than Surrey Blinds and Shutters.

Our second purchase of shutters (first in 2016) and despite years apart, the quality and expertise hasn’t faltered.
Customer service A1 from start to finish.
Definitely worth the wait. Has enhanced the look and feel of our living room beyond our expectations.

The blinds in my Conservatory look great. They are easy to use. I wish I had done this years ago! I would recommend Surrey Blinds. The whole process was simple
With good advice.

Very pleased with my purchase. Efficiency from start to finish. Highly recommend :-)

Really please with our roller blinds for our bifold doors. Overall experience was good and well managed. The blinds work great with the remote control and App. Even the dog is getting used to them.

We ordered 3 blinds, when delivered one didn't work (slats wouldn't close) and we were advised a replacement would have to be ordered. 2 of our windows are low level and, once fitted, the tops of the blinds were open so that you could see the mechanism. We requested additional pelmets to cover them (no idea why the measurer didn't think of this at first?) and were told we could use one from the replacement blind on the non-functional one (fine) and they would order a second for which we would be charged (ok...) but would have to fit it ourselves (literally why? when the fitter was returning anyways to replace the non-functional blind...). As soon as I disputed this communication ceased, until the fitter arrived today to replace the blind and... without any additional pelmet for the second window. I left a message at the office - no reply. However, the fitter himself (having checked records and discovered that no such additional pelmet had even been ordered) returned later today with some spare from another job and fitted it himself. No one from SB&S has contacted me to apologise. The blinds seem pretty good quality so I guess if you have a smooth installation you would be a happy customer, but the communication and lack of customer service is pretty appalling frankly and leaves one wondering how they will continue to survive in a tough market with reviews like this. We would go elsewhere next time due to the problems we have experienced and the company's unwillingness to rectify problems in a timely and satisfactory manner.

Really pleased with the whole experience. Helpful customer service. The shutters look great. The one drawback is the 10 week wait but after a little investigating it seems that is the norm as most providers have the shutters made in China

The lady in your Farnham branch was superb! Super patient with us, went through everything and explained all the pricing and what each type of blind looked like. We placed an order that day and were told it can take up to 5 weeks. The only reason I’ve held back a star was because it fact it took just shy of 8 weeks to get our blinds, and we have no updates from them, so we had to chase in the end. However, that being said, when they did the fitted, the guy who came was very polite and professional, and now we have them, they look absolutely amazing and we are thrilled to bits.

Excellent service excellent product have recommended to some friends due to there positive comments about my experience with this company.

The whole experience of ordering, survey and fitting was faultless and we are delighted with the end result.

Wasted 3 months. Appalling company & customer service. After 6 weeks called to check electric blind order the customer service person seemed clueless said check with manufacturer who after some of their chasing didn’t have our order ?..
escalated & they promised to get order sorted in 2 weeks… I gave them over 3 due to bank hols… then I chased & customer service told me order was in but on hold due to needing a remote which she would sort & booked fitting in following week.

We checked with fitter that he had everything before removing our temporary blinds, yes all there he said…. No he was so wrong… all the blinds were manual, no motors & the extra cassettes ordered were missing. He couldn’t fit anything as different fittings with cassettes so off he went back to showroom to get us more temporary blinds…

We called customer service but they rudely refused to talk to us until they spoke to fitter. Then called us 3 hrs later. Appears that they couldn’t actually provide us with what we ordered the motorised blinds & cassettes were not compatible… although the salesman & the surveyor obviously signed off & they took £1100 when the order was placed.

They blamed the ex-sales rep… we got a refund the following week but only £10 compensation.

Absolutely shambolic…. They have no idea… don’t waste your time !

Very good service and very pleased with the blinds. Good all round

Initially very happy. However, within five months one of our blinds developed a split. I politely raised this as they are under warranty. The response I got was rude and inadequate (see below). We have only raised and lowered the blinds using the chord, but I was told it was my fault and not theirs. The blinds are less than five months old. John Lewis is cheaper and I'm going to presume not as rude / sticks to their word:

'In this instance, we feel that this slit has not been caused by a manufacturing, supplier or installation error and therefore is not covered by warranty.'

Excellent advice, installation and customer service

Both members of staff who visited our home where polite, professional and efficient.

I have paid in full for over 3.5 months now, but still haven't got a date for installation until now. My order is worth over £12,000. Only a small portion of the whole order was installed, even with that small portion there was still 1 blind wrongly manufactured. All the customer services replies were "thank you for your patience" and "doing their best to follow up on the order". If you don't mind waiting for months, the quality is good tho.