Surrey Blinds and Shutters Avis 

The entire team at Surrey Blinds and Shutters were extremely helpful and professional. From the initial video conference call to discuss options and costs, right through to the install. They were also very transparent about costs and timelines which was refreshing. We are absolutely thrilled with the shutters and the blinds we choose and have received lots of lovely compliments from friends when the visit. Would highly recommend.

Very pleased with the blinds and fitting for our garden room. Fitter was very pleasant and checked all our requirements before starting. Happy to recommend

From quote to installation nothing but a positive experience.
No pressure selling just what we would like. Given time to think.
Installation was perfect they look stunning.
Phil did the measurements and fitted the blinds; he was so lovely polite and professional.
Please pass on our thanks to him.

Pleasant, helpful staff. Im very happy with the blinds. Measured and fitter very tidy workers.

We had building work done two years ago and had very large sliding doors put in the back of our house, my husband and I couldn't decide on what we wanted as a blind, whilst being stuck at home during the pandemic it gave me time to look into what would suit our requirements as it was lovely to get so much sunlight and see the garden during the Spring and Summer months but Winter was hard and the extension didn't seem as cosy and warm with no blinds or curtains.. We looked into roller blinds and in the past have ordered online but this time we didn't want to order the wrong size or ruin the paint work with our own miss measuring and we were keen to support a local business!! I knew there was a blind shop in town and looked at their facebook page and it was very easy to book an appointment in the store (even with the covid restrictions) Darren was very helpful and showed me the blinds they did both manually and electric. He then did the quote based on our own measurements, we chose the colour and it was very easy to make the decision that for the extra money we would go electric (as we have no intention of changing them for a long time) Surrey Blinds then sent out a fitter who came to check our measurements and it was during this chat at our home that we changed the colour to a darker grey. We paid the bill on line and despite waiting a bit longer than originally informed (blaming Covid, Brexit and deliveries, not the shop for this delay) They came and fitted the 2 blinds which didn't take long at all, showed me how to charge them and use the remote (without a teenager being at home) service was fab and we love our blinds and would definitely recommend Surrey Blinds & Shutters to anyone.

As a returning customer of SB&S I am always happy with the service right through to the final product. The staff are knowledgeable, friendly and always helpful and willing to discuss the various options for all situations. Elise is especially the best member of staff that SB&S have. I highly recommend.

Absolutely disgusting service. We have been left with 2 rooms with incomplete blackout blinds in a toddlers room and and in our new born babies room
We were initially told blinds would be ready within 5 weeks, after 7 weeks we had still not heard anything
The day the blinds were fitted it had become apparent blinds were missing and the measurements were incorrect.
Surrey blinds and shutters have been rude and uncooperative in sorting these issues out
And are now saying we should fork out more money and wait another 5 weeks.
Avoid this company.
You can see from previous reviews that they will take your money without providing the service you have paid for.

Surrey Blinds & Shutter, Walton-on-Thames Showroom
We recently had 6 motorised roller blinds fitted to our bow window. After lengthy discussions about fitting and the width of each blind, both in person, by phone and confirmed in emails they did not supply blinds to the agreed widths. Initially they said it was our fault and it was what we asked for, but after giving evidence to the contrary and threatening court action they did offer a refund. Even though considerable lower than our suggested figure, we accepted it just to end our involvement with this company. Possibly they are competent at simple jobs, but not up to a bow window.
Blind fitting also poor, inappropriate screws for hard wood frame. Some have broken off when I’ve tried to remove them, also found remains of a broken screw under a bracket, but the fitter continued to use these screws.

Fantastic service. From ordering to the fitting of blinds great service. Good quality. Blinds took a little longer to arrive than estimated but to be expected in these times. Would recommend.

Fully satisfied with my x2 shutters and x1 blind - Vicki guided me at our initial consultation and there was no sales pressure nor product escalation - Lee fitted the units to perfection and special thanks for Sue who was instrumental in arranging my earlier than expected fitting date - finally the company policies, terms of service and finance all crystal clear - top class!

We received a quote for blinds and were told the whole process would take 3-5 weeks. We had to continually chase them for updates and each time we got non-commital responses because they were unable to tell us the exact date they would receive the blinds from their supplier.

In week 7, they blamed one bank holiday as the sole reason why the blinds were now 2 weeks late. At the start of week 8 they assured us the blinds would arrive to them on that Wednesday but couldn't book a fitting date because the Booking Administrator was on leave. Apparently when this person is on holiday, everything halts in the company and no one else has the ability to use their software.

On Wednesday morning they phoned and told us that the swatch we had chosen had been discontinued and we would need to choose something else and this could take a further 2 weeks.

They didn't offer any compensation for the time they had wasted and the terrible service we had to endure effectively wasting 2 months of our time. We've cancelled the order and don't trust they can do the job. Terrible experience and regret our decision to support a local family business.

We placed an order at the end of January for pretty standard shutters and was told that the order would be with us by end of April. In early May my wife called Surrey blinds to enquire on the status and was informed that the order was delayed. They didn't call us...we called them to find this out. We are as of 21 May still waiting for our blinds and they still have no certainty on the delivery of their product despite holding onto our payment for last 4 months.

Love my blinds! They were so professional and have a competitive price. Did the whole initial consultation over zoom and they are perfect, just want I wanted. Would highly recommend.

Excellent service, a bit of a long wait to be fitted but great result. Efficient and competitive price.

I started off with an online consultant for my blinds, which was easy and quick to arrange and then have. I then got my quote - which I was delighted to hear they weren’t going to chase on. They provided it and then let me think about it and go back to them if I wanted to proceed. The price was the best I had and I got extra off too for paying all upfront. I then had someone come round to finalise measurements. Once they came in (around a month later) they were quickly and efficient fitted (with no mess!). Plus the blinds look excellent! I have already recommended them to a few friends.

Online consultation was great - it worked really well. Great customer care in terms of updates and handling bookings. Really friendly and knowledgeable installation technician. Very happy with the products.

Generally a good experience but not impressed that the fitter warned me that the toggle on the blind might fall apart...and it has, on two occasions. Surely this is a defect with the product.

First class service from beginning to end! Lovely blind, fitted with care. Recommend without hesitation!

Surrey Shutters and blinds where recommended to me. As they are a family buisness and with this economic climate felt it was right. Service in shop was ok. Ordered slatted blinds for a bay window and one kitchen slatted blind. Fitter came out and measured up and blinds took ages to arrive. Had to chase six times. Kitchen blind I had asked for cord to extended and this took ages to be done. Fitter came to do it eventually and now the blind when up is not straight. Bay window is unbelievably terrible. Pulls to open the blind we cannot reach unless we get a step ladder. Pulls are placed in the corner towards the window. After several telephone calls to complain fitter came out again to alter! (we were reassured he would alter to make better) Since then two blinds have fallen down and the pelmet has cracked and fallen off. I was told blinds are not made to fit just altered and pulls are not able to be moved or placed where required. This was NEVER mentioned to me in the shop. NOBODY would ever want to use a step ladder everyday to open their blinds. Would have made more sense to go to B&Q and paid pennies. VERY disappointed and I have told the company that I am writing this post. Refund is definitely required here as I have now had to start all over again. Company seem to have enough excuses as its obvious these blinds are not meant for a bay window.