Surrey Blinds and Shutters Avis 

185
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

We wanted to use a local company. Google says Station Approach Woking - it’s not there. It says showroom at Byfleet. Drove there not open - a note on the door gives a number to ring. Rang the number n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had our shutters fitted last week and love them! Excellent consultation service by Darren at Byfleet, his knowledge and expertise is second to none. Given a clear lead time from placing the order... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I am delighted with my new shutters which were fitted very tidily. When Surrey Blinds finally rang to say consignment had arrived I was given a prompt fitting slot. But have to say that SB gave m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Brad, one of the company's fitters, provided an outstanding service despite facing several problems. One of our blackout blinds arrived damaged and when it was replaced it wouldn't fit, the measu... Voir plus

L'entreprise a répondu

3,4

Moyen

TrustScore 3.5 sur 5

185 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,4

Tous les avis

(185)

9 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

All the team are polite and extremely…

All the team are polite and extremely helpful. Very efficient at what they do.

Jason has been amazing! Can not thank him enough. He cares so much as if picking blinds for his own house. I’ve had great advice and have not been an easy customer and yet he always accommodates and helps.

Good value also compared to competitors.

Thank you

29 janvier 2021
Avis spontané
Noté 3 sur 5 étoiles

Are any of the recent positive…

Are any of the recent positive reviewers able to advise the timeline from order to fitting please as the business aren’t able to do so.....I was told lead time of 3-5 weeks when I paid, it’s coming up to 5 weeks now and all they are able to say is they’d like to think they’ll get it fitted before Christmas.....It’d be helpful to get an idea of how far behind they are working
Amended to 3 stars following a call from Surrey Blinds with an update.... thank you, much appreciated

1 décembre 2020
Avis spontané
Logo de Surrey Blinds and Shutters

Réponse de Surrey Blinds and Shutters

Hello there Caroline,

Thank you for your feedback.

As I hope you can appreciate the effects of the Covid-19 pandemic have created difficulties for all business across the UK.

We are up and running, however due to additional measures that we are taking to ensure our customer and teams safety, the processing of deliveries and fitting of blinds is taking longer. Sadly this is the same issue with our suppliers, who are also running at a long lead time because of additional Covid-19 measures.

We are currently experiencing extended lead times. We did send an email out to all of our customers to advise this at the start of lockdown and will continue to keep our customers updated if we have any news.

Please be assured that we will do everything with in our power to ensure that orders placed before Christmas cut off deadlines are fitted before Christmas.

I have contacted you privately with regards to your order.

Kind Regards

Elise

Customer Service Team Leader

Noté 5 sur 5 étoiles

The service was excellent

The service was excellent, the sales person who did a virtual quote was helpful and very knowledgeable, when the kitchen blind was fitted, it was done speedily and professionally, I would definatly use Surrey Blinds again and would highly recommend them to others. Thank you.

15 novembre 2020
Noté 5 sur 5 étoiles

Shutters

From initial consultation through to fitting, I cannot fault Surrey Blinds and Shutters. We ordered 3 shutters and they look fab. Would definitely use again.

14 novembre 2020
Noté 5 sur 5 étoiles

Excellent service

Excellent service, the installation was quick and the customer service was excellent.
Would highly recommend for any blind solutions but particularly for large wibdows as they had more options than many of Thier competitors

14 novembre 2020
Noté 5 sur 5 étoiles

My shutters look great

My shutters look great. They are great quality and the fit is excellent. The staff I dealt with were professional and friendly. I would highly recommend and would use again without hesitation.

7 novembre 2020
Noté 5 sur 5 étoiles

Great service from start to…

Great service from start to installation. The team don’t put any pressure on to buy. They offer a reasonable price. Their installation is serviced by a very polite team, great service overall

7 novembre 2020
Noté 5 sur 5 étoiles

Good quality and reliable service

This is the second time I have used this company and on both occasions the service was really good. Selection was supported without pressure and the final installation was in time and very professional. The final result is excellent. I have no hesitation in recommending this company.

7 novembre 2020
Noté 5 sur 5 étoiles

Superb service and quality

Superb service and quality. Couldn’t have been more helpful and even though the consultation was via zoom, it was still like being with the consultant. The fitters were lovely and very helpful, polite and took every precaution under covid rules. I can’t recommend this company highly enough.

7 novembre 2020
Noté 5 sur 5 étoiles

From start to finish 5*

From start to finish I cannot express how happy we have been with the service.
I read on here a couple of negative reviews prior to the installation of my blinds which concerned me. Turns out there was no need to worry in the slightest.
Phil the fitter was great chatty, pleasant, very tidy, listened to my instructions regarding installation and ensuring the works that had been completed were not compromised with the fitting of the blinds.
The people I have spoken to on the phone have been helpful and polite, the gentlemen in the show room was patient, insightful and very helpful.
I cannot recommend this company enough. Thank you.

27 octobre 2020
Avis spontané
Noté 1 sur 5 étoiles

Terrible installation

Terrible installation, damage to wall and frame went in wrong meaning doors wouldn’t close properly, left without saying a word. Manager not willing to speak to me himself and not willing to offer any compensation for the poor installation or damage caused to frame and wall. Yes someone did come and make an adjustment but unfortunately the only way to resolve the issue completely is to remove the whole thing and start again. We have paper lined walls and removing the frame will damage this but you won’t cover the cost of my decorator coming to make good afterwards. I paid a lot of money of have my hallway painted and papered so not wiling to pay this again for something caused by your terrible fitter. For this reason I opted to keep the shutter and make the best of a bad situation fearing the repair will do more harm than good. I feel it wasn’t fair to pay the full cost for a damaged product. I don’t think this is unreasonable? Now my only option is having the shutter removed which leaves me having to pay my decorator again. Please explain why you feel that it’s acceptable for me to be out of pocket. I am so disappointed with the lack of understanding for the situation.

6 octobre 2020
Avis spontané
Logo de Surrey Blinds and Shutters

Réponse de Surrey Blinds and Shutters

Hello there,

Thank you for your feedback.

Once again, we are very sorry for the issues you have encountered and as we have advised all along, we would like to get this resolved for you.

We did sent our Senior fitter out to take a look at the Shutter, he made some adjustments and it was agreed with yourself that you would see how you got on and if you were not happy we would return to completely refit the shutter.

When you contacted us to advise that you were still not happy, we did offer to arrange for our Senior fitter to attend to refit the shutter, this was rejected by yourself.
You instead asked for compensation, it was explained to you that this was not something that we were able to offer, however we do want to resolve the issues and want to send our someone out to get this sorted.

I have contacted you privately with regards to this and to try and arrange for someone to attend.

Kind Regards

Elise

Customer Service Team Leader

Noté 5 sur 5 étoiles

Great blinds

We are really pleased with our blinds. The lady who measured up, the lady in the office and the fitter were all brilliant . I would really recommend this company.

3 août 2020
Avis spontané

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