Swiftqueue Avis 

I don’t use Swiftqueue - but for the last year I have been receiving someone else’s appointment text messages. I’ve tried for months to get this to stop but in order to contact Swiftqueue you need to have an account but my GP doesn’t use them so I can’t?! … there’s no public facing email or phone number to get in contact in their website.

I am sick of receiving text messages for someone else’s appointments in Nuneaton. I can’t even block them as the messages don’t have a number to block!

I went for my blood test today 31/01/24at Swiftqueue Broomfield Hosp. The phlebotomist Monica was very kind and helpful. When I arrived for my test Monica made me feel at ease and was kind, gentle, and understanding. Her actions made me feel relaxed despite the fact that I have a needle phobia and in no time it was done. Thank you, Monica!!! and that you Broomfield for employing such a Gem as Monica, she is one to keep. I recommend Monica, if you have needle phobia like myself, you wouldn't feel a thing when she draws your blood sample.

I've been using swiftqueue to book blood tests since November 2021 and have had no problems until recently.I've tried to book but keep getting
a message. "There are currently no times available for this clinic. Please check back soon when more times will be released" !!! There are times available and have booked through another booking platform. This problem has been going on for a week or so. I have been trying to make an appointment since the 29th of January.

Agree, agree, agree…….

It is absolutely rubbish….don't bother!

Just getting access to this site is unnecessarily difficult and complicated - then you need a degree in computer science to use it. There will be many, many people who have given-up trying to book blood-tests etc. I managed eventually (only took me 2-hours!).

Absolutely hopeless, trying to book a blood test and there is a delay of at least 8 days. Before I had to use this system I could call in on the day. NO PROGRESS HERE, why has this system been set up??????

I have suspected pneumonia and having problems breathing. The hospital made an urgent appointment for have an urgent x-ray unfortunately they did so using this company/website.
I have 30 years of computer and IT experience to a professional standard and am amazed that the government would put lives in the hands of such amateurs.
I have joined their website given all my details made a password which was confirmed and activated by email and yet every time I try to log in to make my appointment it refuses saying the password is wrong.
But it is the correct password!

Absolutely awful interface that reminds you of a windows xp web page, that forces you to create yet another account with a password. As someone who has to have regular blood tests, it's gone from turning up with a short wait to be seen, to now having to wait at least a week for a appointment slot with the added stress as I don't live locally and have to drive and find somewhere to park, trying to get there for a specific time slot. Swiftqueue encapsulates what is so wrong with the nhs, restrictions and rationing.

First I tried to register, only to be told I already had an account, despite never having used it before. So I went through Lost Password etc. Then I had to go through a clunky unhelpful procedure to make an appointment, finally giving up and using the phone instead!

Disgusting that particularly the elderly have to be put through this ordeal to get a simple blood test! I have to have blood tests weekly due to my INR and weekly I see people, especially elderly and foreign people standing in a queue waiting for someone to help them. The NHS is having to employ people to sign people in… how can this be cost effective???
Shame on you NHS. You have gone backwards big time!!!

Shambles of a system. GP surgeries need to educate staff on the system and communicate to patients in advance. Not all hospitals accept GP referral blood tests. I had my bloods taken December 15th still no record at the GP surgery I enquired they told me to call the hospital. I called the hospital they told me I need my GP to email to request results. That was a week ago now still heard anything and nothing on My NHS app. How is this a better system? If it ain't broke leave it alone imbeciles

Very clunky website. Doesn't accept mobile numbers with a plus. You only find this out after pressing Submit. And then the website is stuck and you can't proceed, you have to start again. Then it says it's sending an activation code but it never arrives.

The web site user interface is a complete nightmare that fails almost all of the W3C usability standards with no means of contacting tech support and no means of altering patient controls such as fonts, colours, contrast etc. The actual programmed workflow functionality: booking/moving/cancelling is really poorly designed and not immediately obvious, especially for anyone with sight defects or vision problems.

I was referred by my GP, booking was easy and I was seen on time. There was no-one to see on the way in, though; the machine to check in is easy for me, but people from other cultures were sometimes at a loss as to what to do because there was no-one to explain the procedure. (St James's Health Centre, London E17.)

Really? I live cross the street from hospital but I can't figure out how to book a blood test there. I tried my address, my location, my postcode, hospital name, GP surgery name, no. I always get results which are in different town anywhere between 8-15 miles away. I can't get to make this filter give me anything in my town.
I don't know if it is just Swiftqueue or another of long list of NHS failures but people running this should be fired for incompetence.

So easy to make an appointment using swiftqueue for my blood test at St Cross Hospital, Rugby yesterday.
I arrived for my apt, was seen within minutes, lovely lady took my blood, painless.

This software is beyond belief.

The data entry boxes are in a text so faint it takes two normal sighted people to read it on a decent size screen.

The 'greyed out' text is used in decent software to indicate not available - not so here. WHO checks out this stuff? No wonder the NHS is in such a bad state. Whatever idiot commissioned this software is letting down hard working people in the NHS.

This is the worst piece of technology the NHS has ever licensed. Cannot get basic filtering of clinics right in a search - I've just wasted 30 minutes trying to book a blood test in a clinic that should have take 1 minute and I'm now resorting to calling the clinic - it is not only useless but it's actually taking valuable time from these clinics that are over burdened already. It pulls in every clinic in London with lots jumbled dates and appointments. It's like tech from 1975 - absolute disgrace.

Went for blood test in the Florence Nightingale Community Hospital, London Road, Derby, DE1 2QY and see that 8 technicians are waiting and only 2 person are there. If you look through the system no appointments available within next 4 days but the technicians have nothing to do and I know people are waiting to provide their blood sample. Same situation while visiting Royal Derby Hospital. It was much better when you can just walk in and you blood samples are taken. The whole bureaucracy and giving a third
party company big bucks for underutilising the much needed NHS resources. A Systems to sabotaging NHS resources

Absolutely rubbish what is the point to make an appointment when you don’t get called out on time 👎🏻