Swoopos - Epos. Payments. Orders Avis 

89
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Absolutely Terrible Customer Service Honestly, one of the worst experiences I’ve had with a POS company. Our till is not syncing, and despite trying everything, including logging out an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Issues with BT Broadband on a Saturday morning. Swoopos Helpdesk ensured our till systems were available again as soon as possible (before the fix from BT). Thanks to Kenny / Rovin and the others who... Voir plus

Noté 5 sur 5 étoiles

Akib came onsite today and did our set up he was very professional and informative taught us everything we needed to know about the system and offered further support. Raimonda also went above and bey... Voir plus

Noté 5 sur 5 étoiles

A great company with amazing customer support. We have purchased a till system and card machine through Swoopos for a new food offering within our office space. The team have been great at helping to... Voir plus

À propos de l'entreprise

  1. Entreprise de logiciels
  2. aussi dans
  3. Fournisseur d'équipements Eftpos
  4. Service de paiement
  5. Service de paiement par carte de crédit
  6. Terminal

Écrit par l'entreprise

The SWOOPOS mobile point-of-sale system, which cover Epos, Self service Kiosks, Mobile ordering, handheld epos, multiple payment integrations and so much more. Built-in features like reservation, Intuitive inventory and staff management. Insightful customer data and analytics. Powerful mobile marketing. Integrated to just eat, Deliveroo, Uber Eats and Xero.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

89 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

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4,3

Tous les avis

(89)

10 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Akib came on site and did our set up

Akib came on site and did our set up, he took his time with us and made sure we know how the system works even gave us little tests to make sure were independent working with the system and confident which is great and rare to see someone give a lot of their time and be passionate about what they do overall great service and Akib is very helpful and an asset to Swoopos

25 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

10/10 service

Had Akib come in and show me the installation of the software and really put his time to train myself and my team. Really enjoyed his willingness to help us to feel comfortable and not many people would really do that. AKIB ACTUALLY HAS THE PERFECT ATTITUDE IN A PROFESSIONAL SETTINGS TO DELIVER A PERFWCT SERVICE. this man needs a raise.

23 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

AWFUL COMPANY!

AWFUL COMPANY!
Between SwooPOS and Waitermate, they have completed wasted my time and made my Business loose money and stopped me from trading.
I did my application with one of the directors of the company as apparently they were short staffed, I told him exactly what I needed from my payment solution and he advised this was no issue and all could be done, my reader was sent out instantly, but turns out I was lied to to just take a reader out that is now useless to me and my business because it doesn't do anything that I was told it did.. after spending 3 days trying to call up to get this sorted in which im promised call back after call back and nothing! Please never use this company, they will feed you false information, false hope and then lie repeatedly saying they will call back, a manager will call back, even a director to call back and still nothing! COMPLETE WASTE OF TIME!

26 juin 2025
Avis spontané
Logo de Swoopos - Epos. Payments. Orders

Réponse de Swoopos - Epos. Payments. Orders

Hi Finlay, We are sorry to hear how you feel about your recent experience, it is very unusual for us to receive customer feedback of this nature, as I am sure you can see from all our previous reviews. We aim to deliver consistently great service and effective communication with all our valued customers which includes you. Where any concerns are raised, we ensure these are dealt with quickly and efficiently, if given the opportunity. On that note, we have tried to reach out to you on multiple occasions both via phone (on all 3 numbers we have) and via email but have been unsuccessful in our attempts and received no responses from you. In the meantime, I have reviewed your file and listened to all the calls to ascertain what might have gone wrong to warrant such a review, however I am struggling to see how this is justified. Where we have committed to contact this has either been attempted or completed, we have clear records of this. I can also confirm, which will address your points in terms of functionality, the ability to take customer non present transactions is included in our terminals, it may differ to what you are used to, however it is a very secure way of taking payments, we refer to this as pay by link. This method ensures you comply with UK regulations, is quick and simple to use and also comes at no additional cost. We would really like the opportunity to discuss this with you further, if you could return our call or respond to our email, it would be greatly appreciated. We look forward to hearing from you and are sure we can alleviate your concerns. Kind regards Swoopos

Noté 5 sur 5 étoiles

A great service experience from start…

A great service experience from start to finish. In going support has been excellent and quality of the products and system available across a multitude of devices. We have only just learned about Swoop but will be looking to switch our other venues once out of contract. a big shout to Andrea if I could give ten I would ****

9 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Akib did our set up.

Akib came onsite today and did our set up he was very professional and informative taught us everything we needed to know about the system and offered further support. Raimonda also went above and beyond for us. Thank you swoopos for helping us set up overall an amazing experience 🙌.

6 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Quick and easy service akib came onsite…

Quick and easy service akib came onsite to train us on the system, and answered anything we was unsure about even stayed during service to help if needed. the system is running absolutely brilliant highly recommend, Aaron also helped me out a lot with menu changes and helped me out a lot overall a brilliant experience thank you akib!

29 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Kenny made this so easy

Kenny made this is so easy for me. He was very helpful. Explained everything the credit to his team in the company. The system is outstanding. Couldn’t do without it.

18 mars 2025
Avis spontané
Noté 4 sur 5 étoiles

Very good

Andrea checks in regularly and is always very helpful. The tills are really good, my only problem is the height of the tills, it would be better if they weren’t so tall!

17 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

I had and still have a wonderful…

I had and still have a wonderful experience with Swoopos. Their customer service os outstanding and Andrea has done a wonderful job at helping me with all my requests. Would definitely recommend

12 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Service

What a simple and easy process with excellent work conducted by Tray and Akib the two IT guys, very ably assisted by Ian the Sales Director. Easy to install, great explanations to the staff how to operate the till system and prodcuts simple to find. Anybody working in hospitality, forget any other products and definitely contact these guys!

26 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Issues with BT Broadband on a Saturday…

Issues with BT Broadband on a Saturday morning. Swoopos Helpdesk ensured our till systems were available again as soon as possible (before the fix from BT). Thanks to Kenny / Rovin and the others who assisted early Saturday AM to resolve the network issue.
Graeme

15 février 2025
Avis spontané
Noté 5 sur 5 étoiles

I have dealt with Swoopos for a few…

I have dealt with Swoopos for a few years now and that is due to my dealings with Deb. She always goes above and beyond for me and my customers. A large majority of deals are sealed on the back of the demonstrations she does.

17 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Customer Service

Akib was very helpful. Helped me with my menu changes. Emailed and called after to follow up and ensure everything was correct!

13 janvier 2025
Avis spontané

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