Sytner Group - Bentley Edinburgh Avis 

77
•
TrustScore 4.5 sur 5

4,5

8 Whitehill Rd, EH15 3HR Edinburgh, GB

•

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Dreadful customer service. Lost a fortune on a Bentley Continental they sold me with various faults. Never been back to me personally as some guy called Roddy promised.

Noté 5 sur 5 étoiles

Fantastic experience at Bentley Edinburgh. They went the extra mile with helping me every step of the way. Paul & Chris made everything extremely straightforward. Edinburgh is actually the smallest B... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am not an easy person and was completely dissatisfied with my new Bentley Continental Hybryd. It is the most poorly designed car since the Ford Edzel. Having to open the bonnet to charge the battery... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at th... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Vendeur de voitures d'occasion

Écrit par l'entreprise

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

77 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,5

Tous les avis

(77)

13 345 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service throughout

Great service throughout! Craig and in particular Paul looked after me so well and made sure I got the car of my dreams! Thanks for all your help, patience and excellent service.

2 mai 2025
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Réponse de Sytner Group - Bentley Edinburgh

Dear Mr Theophilou, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

An exemplary customer service

The team at Sytner group Bentley Edinburgh delivered an exemplary service . Paul Paxton could not have been more professional and helpful in his approach to selling a dream car and personally delivered it to us in Chester .
Their whole ethos is one of taking care of their customers and we are most impressed.

26 mars 2025
Avis spontané
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Réponse de Sytner Group - Bentley Edinburgh

Dear Karen, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

Good job. Well done

What great service
Gave me a fantastic courtesy car, the staff were extremely helpful and knowledgeable. My car was completed and ready on time. This is why you go to a main dealership. Well done

18 mars 2025
Avis spontané
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Réponse de Sytner Group - Bentley Edinburgh

Dear Stuart, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

I had the absolute pleasure to deal…

I had the absolute pleasure to deal with Paul Paxton who is a first class ambassador for both the Bentley and the Sytner Edinburgh brands. Paul is a first class communicator with extensive knowledge of his products and those of the direct competitors. He is extremely pleasant to speak with and highly professional - though simultaneously very personable - in the service he provides to his customers. I have no hesitation in recommending Paul and, therefore, Sytner Edinburgh for anyone in the market for Bentley and its competitors. His support will facilitate a fully informed decision!!

7 mars 2025
Avis spontané
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Réponse de Sytner Group - Bentley Edinburgh

Dear Colin, Thank you for taking the time to leave such great feedback. Paul will be delighted to read your comments! We look forward to welcoming you back again soon. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

First class service by all the team

First class service by all the team
Particularly Paul Paxton

27 février 2025
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Réponse de Sytner Group - Bentley Edinburgh

Dear Mr Edwards, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

Fantastic service

The team at Bentley Edinburgh went above and beyond to make my car purchase as quick and easy as possible. Great people delivering excellent service, thank you all!

21 février 2025
Avis spontané
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Réponse de Sytner Group - Bentley Edinburgh

Dear Mr Chapman, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

Fantastic Bentley Dealership

Fantastic experience from start to finish. This was a remote purchase for me. Great communication throughout this transaction. I dealt with Paul who was focused on customer care and delivered above and beyond. Upon collection the whole team were amazing with my two children and very tolerant! I would highly recommend their services to everyone.

7 novembre 2024
Avis spontané
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Réponse de Sytner Group - Bentley Edinburgh

Thank you for your 5 star review and comments about the team. We really appreciate your feedback and look forward to welcoming you back again soon. We hope you enjoy your new car! Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

Very pleased with my whole experience…

Very pleased with my whole experience on my recent purchase of my Bentley GTCV8,Paul was my first contact which was a positive experience,Paul then had annual holiday so passed the baton onto Brian his colleague,whom I can only describe as exceptional in his handling of the test drive and day to day contact up until the delivery on my drive and post sales contact,I would highly recommend Bentley Edinburgh if your interested in buying a Bentley……

19 juillet 2024
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Réponse de Sytner Group - Bentley Edinburgh

Dear Mr McAlpine, Thank you for your 5 star review and comments about the team. They will be delighted to read this! Kind Regards Team Bentley Birmingham

Noté 1 sur 5 étoiles

Dishonest & Appalling Service

Bought a brand new vehicle from them which has various workmanship faults and which also broke down within 10 days. Rejected vehicle, rejection was accepted verbally but they dragged the process out and have suggested they are taking legal advice about the rejection, nearly two weeks after they physically took the vehicle back. Absolutely shocking service. Suspect this may end up going legal. Appalling from a main dealer.

4 juin 2024
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Réponse de Sytner Group - Bentley Edinburgh

Thank you for your feedback. Your situation is being dealt with directly by our Head of Business, Dominic Bell, who is in contact with you. Kind Regards Bentley Edinburgh

Noté 5 sur 5 étoiles

My Bentley was in for a routine service

My Bentley was in for a routine service. The staff are very good. Phone calls before and after my visit. I was given a drive in a new ; door Bentley while mine was in


First class service as is the case each time I visit

21 juin 2024
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Réponse de Sytner Group - Bentley Edinburgh

Dear Sir Peter, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

Another positive review from our perspective

This is the second Continental GT we have purchased from Bentley Edinburgh. As before, the service and attention that we received was second to none. Paul and Craig kept in contact with us the whole time prior to the pick up and were very hospitable to us when we collected the vehicle on a Saturday. Paul particularly going above and beyond in his customer service.
Their sales approach is great, as you do not feel under pressure to buy (which I like and makes me feel comfortable).
To confirm what we wrote last year, we would recommend Bentley Edinburgh to anyone who is looking for either their first, second or fifth Bentley!

18 mai 2024
Avis spontané
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Réponse de Sytner Group - Bentley Edinburgh

Dear Amber, Thank you for taking the time to leave such a fantastic review. We really appreciate your feedback and will ensure Paul and the team receive a copy of your feedback. Thank you for your continued loyalty. Kind Regards Dominic Bell Head of Business

Noté 5 sur 5 étoiles

The staff make you welcome and always…

The staff make you welcome and always remember who you are with a smile
Well done.

2 avril 2024
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Réponse de Sytner Group - Bentley Edinburgh

Dear Mr Wright, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

First class service and communication…

First class service and communication right from my initial contact with them.
I never felt over pressured to buy.
Paul Paxton the salesman I dealt with had a full understanding of exactly what I was looking for and promptly fulfilled my wishes.
Couldn’t recommend them highly enough.

10 avril 2024
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Réponse de Sytner Group - Bentley Edinburgh

Dear Mr Bennett, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

Amazing service

Bentley Edinburgh staff all made me feel special.
They looked after me all through the sale of the car.
Brian and Chris were absolutely amazing.

23 mars 2024
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Réponse de Sytner Group - Bentley Edinburgh

Dear Dr Jaffri, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

First Class Hospitality & Service

The hospitality and service provided by the Edinburgh team was first class. Alison and Brian to name just two were as always very helpful and attentive to ensure both my car and I had a five star service! The GT needed a couple of tyres and a minor repair. I was offered breakfast and lunch whilst I worked on my laptop in their showroom.

15 février 2024
Avis spontané
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Réponse de Sytner Group - Bentley Edinburgh

Dear Clive, thank you for your 5 star review and comments about the team. They will be delighted to read this! Kind Regards Dominic Bell Head of Business

Noté 5 sur 5 étoiles

Changing to Bentley

I visited Bentley Edinburgh with an open mind having been an Aston Martin Driver, owning many cars over the last 18 years. The team were most helpdul and I decided to change my Brand choice to a Bentley Continental GT Azure the following day.

5 janvier 2024
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Réponse de Sytner Group - Bentley Edinburgh

Thank you for your 5 star review and comments. We are delighted to welcome you to the Bentley Brand! Kind Regards Team Edinburgh

Noté 5 sur 5 étoiles

I dealt with Paul at Edinburgh and…

I dealt with Paul at Edinburgh and bought a Bentley GTC a couple of months ago, great deal, excellent service and overall a great experience . So I bought another last week, a new Flying Spur, Paul from start to finish, was again excellent and nothing was too much trouble, cars of course speak for themselves, overall very pleasant and professional buying experience

20 décembre 2023
Avis spontané
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Réponse de Sytner Group - Bentley Edinburgh

Dear Mr Rood Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Noté 5 sur 5 étoiles

A first class team

A first class team. Thank you.

7 décembre 2023
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Réponse de Sytner Group - Bentley Edinburgh

Dear Mr Inglis, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

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