Dreadful customer service. Lost a fortune on a Bentley Continental they sold me with various faults. Never been back to me personally as some guy called Roddy promised.
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Fantastic experience at Bentley Edinburgh. They went the extra mile with helping me every step of the way. Paul & Chris made everything extremely straightforward. Edinburgh is actually the smallest B... Voir plus
L'entreprise a répondu
I am not an easy person and was completely dissatisfied with my new Bentley Continental Hybryd. It is the most poorly designed car since the Ford Edzel. Having to open the bonnet to charge the battery... Voir plus
L'entreprise a répondu
I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
8 Whitehill Rd, EH15 3HR, Edinburgh, Royaume-Uni
- 0131 629 0803
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Great service throughout
Great service throughout! Craig and in particular Paul looked after me so well and made sure I got the car of my dreams! Thanks for all your help, patience and excellent service.

Réponse de Sytner Group - Bentley Edinburgh
An exemplary customer service
The team at Sytner group Bentley Edinburgh delivered an exemplary service . Paul Paxton could not have been more professional and helpful in his approach to selling a dream car and personally delivered it to us in Chester .
Their whole ethos is one of taking care of their customers and we are most impressed.

Réponse de Sytner Group - Bentley Edinburgh
Good job. Well done
What great service
Gave me a fantastic courtesy car, the staff were extremely helpful and knowledgeable. My car was completed and ready on time. This is why you go to a main dealership. Well done

Réponse de Sytner Group - Bentley Edinburgh
I had the absolute pleasure to deal…
I had the absolute pleasure to deal with Paul Paxton who is a first class ambassador for both the Bentley and the Sytner Edinburgh brands. Paul is a first class communicator with extensive knowledge of his products and those of the direct competitors. He is extremely pleasant to speak with and highly professional - though simultaneously very personable - in the service he provides to his customers. I have no hesitation in recommending Paul and, therefore, Sytner Edinburgh for anyone in the market for Bentley and its competitors. His support will facilitate a fully informed decision!!

Réponse de Sytner Group - Bentley Edinburgh
First class service by all the team
First class service by all the team
Particularly Paul Paxton

Réponse de Sytner Group - Bentley Edinburgh
Fantastic service
The team at Bentley Edinburgh went above and beyond to make my car purchase as quick and easy as possible. Great people delivering excellent service, thank you all!

Réponse de Sytner Group - Bentley Edinburgh
Fantastic Bentley Dealership
Fantastic experience from start to finish. This was a remote purchase for me. Great communication throughout this transaction. I dealt with Paul who was focused on customer care and delivered above and beyond. Upon collection the whole team were amazing with my two children and very tolerant! I would highly recommend their services to everyone.

Réponse de Sytner Group - Bentley Edinburgh

Réponse de Sytner Group - Bentley Edinburgh
Very pleased with my whole experience…
Very pleased with my whole experience on my recent purchase of my Bentley GTCV8,Paul was my first contact which was a positive experience,Paul then had annual holiday so passed the baton onto Brian his colleague,whom I can only describe as exceptional in his handling of the test drive and day to day contact up until the delivery on my drive and post sales contact,I would highly recommend Bentley Edinburgh if your interested in buying a Bentley……

Réponse de Sytner Group - Bentley Edinburgh
Dishonest & Appalling Service
Bought a brand new vehicle from them which has various workmanship faults and which also broke down within 10 days. Rejected vehicle, rejection was accepted verbally but they dragged the process out and have suggested they are taking legal advice about the rejection, nearly two weeks after they physically took the vehicle back. Absolutely shocking service. Suspect this may end up going legal. Appalling from a main dealer.

Réponse de Sytner Group - Bentley Edinburgh
My Bentley was in for a routine service
My Bentley was in for a routine service. The staff are very good. Phone calls before and after my visit. I was given a drive in a new ; door Bentley while mine was in
First class service as is the case each time I visit

Réponse de Sytner Group - Bentley Edinburgh
Another positive review from our perspective
This is the second Continental GT we have purchased from Bentley Edinburgh. As before, the service and attention that we received was second to none. Paul and Craig kept in contact with us the whole time prior to the pick up and were very hospitable to us when we collected the vehicle on a Saturday. Paul particularly going above and beyond in his customer service.
Their sales approach is great, as you do not feel under pressure to buy (which I like and makes me feel comfortable).
To confirm what we wrote last year, we would recommend Bentley Edinburgh to anyone who is looking for either their first, second or fifth Bentley!

Réponse de Sytner Group - Bentley Edinburgh
The staff make you welcome and always…
The staff make you welcome and always remember who you are with a smile
Well done.

Réponse de Sytner Group - Bentley Edinburgh
First class service and communication…
First class service and communication right from my initial contact with them.
I never felt over pressured to buy.
Paul Paxton the salesman I dealt with had a full understanding of exactly what I was looking for and promptly fulfilled my wishes.
Couldn’t recommend them highly enough.

Réponse de Sytner Group - Bentley Edinburgh
Amazing service
Bentley Edinburgh staff all made me feel special.
They looked after me all through the sale of the car.
Brian and Chris were absolutely amazing.

Réponse de Sytner Group - Bentley Edinburgh
First Class Hospitality & Service
The hospitality and service provided by the Edinburgh team was first class. Alison and Brian to name just two were as always very helpful and attentive to ensure both my car and I had a five star service! The GT needed a couple of tyres and a minor repair. I was offered breakfast and lunch whilst I worked on my laptop in their showroom.

Réponse de Sytner Group - Bentley Edinburgh
Changing to Bentley
I visited Bentley Edinburgh with an open mind having been an Aston Martin Driver, owning many cars over the last 18 years. The team were most helpdul and I decided to change my Brand choice to a Bentley Continental GT Azure the following day.

Réponse de Sytner Group - Bentley Edinburgh
I dealt with Paul at Edinburgh and…
I dealt with Paul at Edinburgh and bought a Bentley GTC a couple of months ago, great deal, excellent service and overall a great experience . So I bought another last week, a new Flying Spur, Paul from start to finish, was again excellent and nothing was too much trouble, cars of course speak for themselves, overall very pleasant and professional buying experience

Réponse de Sytner Group - Bentley Edinburgh

Réponse de Sytner Group - Bentley Edinburgh
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