Sytner Group - Bentley Manchester Avis 

The service at Bentley Knutsford is never anything less than 10/10. Leigh Taylor in the service department is a credit to Sytner and Bentley... an ambassador of the brand.

From start to finish buying our Bentley Continental GT, the team were absolutely superb. A special thanks to Pamela and Joe for their time and expertise, this really made the buying experience first class. Having purchased many cars from several dealers over the years, this purchase was without the best from a customer experience perspective, I cannot recommend Pamela, Joe and the team enough. Keep up the great work and thanks for the Birthday cake, a lovely touch.

Great service.Did what they said they were going to do. Good attitude. Car back on time.Thank you, see you next time. regards Charles

I purchased a Bentley Continental GT from Bentley Manchester as a gift for my father's 60th birthday. At the time, I believed I was buying from one of the most prestigious automotive brands and dealer networks in the world. Unfortunately, what followed has been one of the most disappointing and frustrating consumer experiences I have ever encountered.

The collection itself was excellent. Bentley Manchester helped create a memorable surprise for my father and, initially, I was impressed. Sadly, that positive experience did not last long.

After reviewing the paperwork, I discovered that although I paid £100,000 for the vehicle, the figures had been altered in a way that made both my part exchange and the Bentley appear cheaper on paper, reducing the transaction value to approximately £95,000. This immediately raised concerns about transparency and accuracy.

Shortly after purchase, I discovered the vehicle required an MOT within just 8 weeks. I was then informed not long afterwards that the car was due a major service costing approximately £3,000. This was despite assurances that the vehicle would be supplied with a fresh MOT and service before sale. I was also advised that failure to carry out the service could invalidate my warranty, leaving me with little choice but to proceed with the additional expense.

Within the first few months of ownership, I reported a significant gearbox fault. The vehicle suffered from harsh, inconsistent and aggressive gear changes that were entirely at odds with what anyone would expect from a Bentley Continental GT.

Bentley Manchester collected the vehicle and, importantly, confirmed by email that they had experienced the fault themselves. Repairs were attempted, but the vehicle was returned with the issue still present.

The vehicle was then collected for a 2nd repair attempt and retained for an extended period. Once again, the fault remained unresolved.

Whilst Bentley Manchester had the vehicle for the second time, I was provided with a courtesy car. To my astonishment, around two weeks later I received a telephone call informing me that the courtesy vehicle they had supplied had an expired MOT and that I needed to arrange to have it tested.

What I find most remarkable is Bentley Manchester's current position. They have formally rejected my rejection of the vehicle and maintain that no fault was present at the point of sale.

This simply does not align with the evidence or their own actions.

If no fault existed, why was the vehicle collected multiple times?

If no fault existed, why were repairs attempted?

If no fault existed, why did members of their own team confirm they had experienced the issue?

Most importantly, why does the fault remain present today, both when driving the vehicle and when connected to diagnostic equipment?

Throughout this process I have been patient and reasonable. I reported the fault within the first six months of ownership, followed the correct procedures and gave Bentley Manchester every opportunity to resolve the matter. I allowed multiple repair attempts and lengthy periods without the vehicle.

I even offered a practical compromise by changing into another car and accepting a financial deduction for my usage of the car. Despite this, every attempt to resolve matters has failed.

I have now obtained 3 independent expert opinions which support my position. The evidence available today is considerably stronger than when this matter first began, and I hold extensive correspondence which I believe raises serious questions regarding how this case has been handled.

After more than a year of issues, failed repairs, countless emails, substantial expense and over £2,500 already spent on legal reviews and advice, I have been left with no alternative but to pursue legal proceedings

I would still welcome engagement from management to resolve this matter, but based on my experience so far, I am not holding my breath. I am prepared to fight this until the very end, regardless of costs as may position is so strong, and Bentley will forced to cover my costs.

Service, staff and customer service was exemplary.

Staff are absolutely amazing, always have a great smile, I've have had great conversations while waiting. Waiting area is very clean and great complimentary dirnks and biscuits.

Our car had been to a Tyre outlet with a very slow puncture, but could not find a problem. Bentley Manchester sorted it, tiny pin hole. Excellent service as usual, special thanks to Mr Allsop.

Absolute 5 star experience from the team at Bentley Manchester. No pressure, great knowledge and first class customer service, really living the Bentley brand values. Special mention to Pamela who made the whole process seamless, and Joe for all the help he gave.

Steve and his team provide an excellent service

First class service from start to finish from all the team at Bentley Manchester. Thank you so much.

One of the best car buying experiences I've ever had. Very professional.

A massive thank you goes out to both Henry Hughes (Sales Mgr) and Pamela Boyd (Sales Exc) at Bentley Manchester for the most professional unforgettable Sales experience. They went the extra mile in sourcing me a Continental GT that has far exceeded my original specifications. From first walking through the showroom door to driving out in your new car you are treated with friendship, professionalism, courtesy and respect. I also need to mention the receptionists who are soo polite and welcoming and Mr. Joe Reidy, the best bean counter in the north, who made the numbers work. Thank you all once again.

I applied for a role with Sytner, completed their online assessments and have not heard from them since, despite a friendly request for an update. This was a very poor candidate experience and not in keeping with Sytner's espoused values. As an experienced recruiter, I learned early on that my candidates were my clients too...I will not apply for another role, nor purchase a car from Sytner.

Excellent service as always, special mention to Matt Thomson for his professionalism!

Another 5 star experience with McLaren Manchester, Dan Clarke and Jamie went the extra mile to provide a fantastic service keeping me regularly updated and being completely transparent with me at each stage of a long and complicated warranty issue. They were supported in a very professional, open and honest way by Marcus and Dan in the sales team who in turn had the full support of the McLaren customer services team in Woking. It’s not always the initial problem which is an issue it’s the way that problem is dealt with. The whole team involved provided a cohesive, faultless service and went well beyond my expectations and the initial problem to ensure that my car was returned repaired and complete with a comprehensive inspection.

From start to finish a seamless process from picking up on time to delivering back great work with no fuss.

This is my first Bentley and first time using a Bentley service centre.
Works are ongoing , but so far so good.
Leigh the service manager has been more than helpful!

Very good service from the start to the finish

Great service, noting is too much trouble. Phenomenal.