Sytner Group - Bentley Manchester Avis 

Excellent customer experience throughout.

Steve Allsopp ensures that we have a 5 star service and experience.

John Richards

Great service from all the staff especially Erin in service.

I purchased a New Flying Spur saloon from Bentley Manchester in August 2021 with a mileage of 2350. To-date the car has less than 10,000 miles and has been regularly serviced by them. They also serviced my previous Flying Spur over a period of 8 years without problems.

In October 2023 all power to the vehicle was lost. Bentley had the car for 5 weeks, were unable to provide a courtesy car, and on return I was informed the problem was the failure of the main control board, which was replaced.

In February 2024 I again lost all power to the car and it was returned to Bentley. Following replacement of the main control board again and after final quality checks the car failed a third time whilst being returned to my home.

At this stage the problem was identified as water ingress due to the plenum drains being blocked by leaves. Bentley implied that the problem was caused by where the vehicle is parked, which is on a driveway alongside a garden with mature trees. This is far from being a unique location. I had never had an issue with my previous Flying Spur or my wife's car over the previous 14 years at this location.

Only after the 3rd failure was I told of the root cause of the problem. Prior to this there was no mention of plenum drains being blocked, of water damage, or the catastrophic consequences this could have when driving. Bentley failed and admitted to not providing cautionary advice.

Bentley Crewe's response was that to avoid the electrical system being compromised regular maintenance should be completed. To access the plenum drain requires the removal of a rubber seal in the engine compartment and the unscrewing of the cover to clean out the drain. There is no mention of this in the owner's handbook.

The car is hand washed on a regular basis and the area between the bonnet and windscreen is jet washed as part of the cleaning process. Bentley's solution was to offer a car cover but almost 9 months on this has not transpired.

A current Bentley senior engineer has openly admitted that the problem is due to a design fault and if not highlighted could be a danger to other drivers.

Bentley Manchester have failed to respond to my recent emails which have been copied to the Managing Director Jon Crossley. I can only assume why.

This is a case of sales before safety and an accident waiting to happen.

Been a Synter customer with Maserati for years totally happy.

Wanted to upgrade to Bentley through Synter Bentley Manchester.

They kept moving the goal post with differing quotes became so stressful decide to keep my Maerati.

They just blamed Bentley Finance, thier issue not customer's

Total let down

Great service

Your service lead Erin was excellent

The best aftersales experience.
I have had may GTC serviced and MOTd for 6 years at knutsford. Steve Allsopp is fantastic. The technicians are brilliant and reception staff are really welcoming.. highly recommend

First class service from end to end.The warranty repair on my Dawn was carried out professionally and quickly without any drama whatsoever, a five star service all around. A special mention for Charles who collected and redelivered my car, such a gentleman and a true asset and credit to Bentley Manchester.

I had a small problem with my car. It was delivered to Bentley Manchester. They attended to it immediately and serviced it. Then returned it to my address.
Totally with no stress whatsoever. Superb service.

The continued welcoming of the staff very satisfying
and knowledgable.

lovely experience

Always Professional and Friendly Great dealership pleasure to visit MC Cheshire

The service team at Bentley Manchester consistently deliver high standards of customer service when looking after my Mulsanne. As I’m connected with other owners I hear a lot of stories of poor/even dreadful service globally. Thankfully I don’t ever have that with Bentley Manchester.

All great from first phone contact ,to booking the appointment, the communication whilst in for service and the collection at advance agreed time.
Probably the best service centre I have dealt with in the last 35 years .
Thanks for your effort it is much appreciated.

Very Courteous, All of the staff went out of there way to help.