On this particular visit, I was greeted by Sophia, whom I have dealt with before, she walked me through what work was needed and let me know what time my car was going to be ready. On picking up the v... Voir plus
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Sophie was great with showing us the car and in general. I’ve given a 4/5 only because when we got the car home I found a small dent above the rear passenger door window. Had I been made aware of it I... Voir plus
We dealt with Jonathan Hill at the Huddersfield branch and I highly recommend both this particular branch and Jonathan himself. From start to finish it went very smoothly. I wasn’t even planning on u... Voir plus
L'entreprise a répondu
Friendly attentive and accommodating staff who treated me as a valued customer . Little touches like the coffee and drinks counter with a helpful member of staff there were nice. And a good deal on m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Trident Business Park, HD2 1UA, Leeds Road, Royaume-Uni
- 01484 350000
4,4
Excellent
500 avis
Demande des avis aux clients
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My First Audi
Had a great experience buying my first Audi, dealt with Robbie Blake who was excellent , very professional and very honest his knowledge of the vehicle was outstanding and the whole garage comes across as very professional and relaxed and its been a pleasure doing business with you. I would have no hesitation in recommending Audi Huddersfield to anyone especially Robbie and i thank you all for the service provided. The car is Fantastic.
26 mars 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Stephen. We are delighted to hear that you had a great experience buying your first Audi from us. We are especially pleased to hear that you were impressed with Robbie's knowledge and professionalism. We strive to provide the best customer service and it is great to hear that we have achieved this. We are glad that you would recommend us to others and we look forward to seeing you again soon. Thank you for your business and we hope you enjoy your fantastic car. Huddersfield Audi
Professional throughout
All members of the team were very hospitable and professional.
I was kept informed throughout the service of my car until when it was ready to collect and drive home.
Thanks to the staff at Audi Huddersfield.
12 mars 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Mrs Thomas-Green. We are delighted to hear that you had a pleasant experience with us at Huddersfield Audi. Our team strives to provide the best customer service and we are pleased that you felt welcomed and informed throughout the service of your car. We hope that you will continue to choose us for all your Audi needs and that you will recommend us to your friends and family. Thank you again for your review and for choosing Huddersfield Audi.
Réponse de Sytner Group - Huddersfield Audi
Thank you for your 5 star review Kieran! We are delighted to hear that you had a great experience at Huddersfield Audi. We strive to provide the best customer service and ensure that our customers are happy with their purchase. We are proud to be able to offer a wide range of Audi models and our team of experts are always on hand to answer any questions you may have. We look forward to seeing you again soon and thank you for your kind words. Huddersfield Audi
Ellie was excellent
Ellie was excellent
I was made to feel welcome and provided with refreshments while waiting for my car to be serviced.
The results of the inspection were explained to me
14 mars 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Jeremiah. We are delighted to hear that you had a great experience with Ellie and that you were made to feel welcome. We understand how important it is to provide a comfortable and enjoyable experience for our customers and we are glad that we were able to do that for you. We also appreciate that you took the time to explain the results of the inspection to you. We are committed to providing the best service possible and your feedback is invaluable. Thank you for choosing Huddersfield Audi.
The service team with Manjit being my…
The service team with Manjit being my pic sorted all issues out
11 mars 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your 5 star review Nimish. We are delighted to hear that Manjit and the service team were able to resolve all your issues. At Huddersfield Audi, we strive to provide the highest level of customer service and satisfaction. We are glad that we were able to meet your expectations and that you had a positive experience with us. We look forward to seeing you again soon. Huddersfield Audi
The service team was fantastic they…
The service team was fantastic they kept me informed as what was happening with my car
7 mars 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Mr Clarke. We are delighted to hear that you had a great experience with our service team. We strive to provide the best customer service possible and it's great to hear that we achieved this for you. We understand how important it is to keep our customers informed and we are glad that we were able to do this for you. We hope to see you again soon at Huddersfield Audi and we look forward to providing you with the same excellent service. Thank you for choosing us.
I had great service from sales Heather…
I had great service from sales Heather Carrington. Handover was fine but the rear shelf and net we subsequently discovered were missing and the windscreen had a small chip. These issues will I am confident be dealt with.
This is the second review I have been asked to complete and I have had a call from a business manager! This is over kill.
The telephone answering service was erratic and on occasion appalling. Front of house is essential to any business particularly I would have thought car sales?
5 mars 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your review Mr Marsden. We are sorry to hear that you experienced issues with the rear shelf and net, as well as a small chip in the windscreen. We take customer satisfaction very seriously and we are confident that these issues will be resolved. We apologize for the erratic telephone answering service and we understand that front of house is essential to any business. We will take your feedback into consideration and make sure that our customer service is improved. Thank you for your time and we hope to see you again soon.
Perfect Service
Heather Carrington was the perfect example of a car salesperson, made the whole process quick and simple - and enjoyable.
Would definitely recommend and use again
1 mars 2024
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Emma. We are delighted to hear that Heather Carrington made your experience with us at Huddersfield Audi a positive one. We strive to provide the best customer service and it is great to hear that we have achieved this. We are glad that you would recommend us and use us again in the future. We look forward to seeing you again soon.
Oil service with health check
The oil service and health check were completed quickly and efficiently. I particularly appreciated the mini-video and commentary of the health check. Meanwhile the reception staff looked after me very well.
The only item missing was a collect and return service. For an elderly person this is much more than a courtesy, it is of pragmatic help.
7 février 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your 5 star review Colin. We are delighted to hear that you were pleased with the oil service and health check. We are also pleased that you found our reception staff helpful. We understand that a collect and return service would be of great help to elderly customers and we are currently looking into this. We appreciate your feedback and we hope to see you again soon.
Liberty was excellent in all that she…
Liberty was excellent in all that she did, I’m sure she will be an asset to Audi in her future years with them. She explained everything clearly and concisely through the administration and the actual handover of the vehicle.
14 février 2024
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words about Liberty. We are delighted to hear that she was able to provide you with an excellent experience. We are proud to have her as part of the team and we are sure that she will continue to be an asset to Huddersfield Audi in the years to come. We strive to ensure that all of our customers have a positive experience and we are glad that Liberty was able to provide you with the clarity and information you needed. We look forward to seeing you again soon.
Audi & Rob Done Great
As usual, very good service from Audi Huddersfield. Whole experience helped by a very attentive and helpful Rob.
29 janvier 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Andy. We are delighted to hear that you had a great experience with us at Audi Huddersfield. We strive to provide the best customer service possible and it is great to hear that Rob was able to help you out. We hope to see you again soon and we look forward to providing you with the same level of service. Thank you for choosing Audi Huddersfield.
Great experience!
Liberty was friendly, knowledgable and provided an excellent service.
8 janvier 2024
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Tom. We are delighted to hear that Liberty provided you with an excellent service. At Huddersfield Audi, we strive to ensure that our customers receive the highest quality of service and we are pleased that Liberty was able to meet your expectations. We are proud of our team and their commitment to providing a friendly and knowledgeable service. We look forward to welcoming you back to Huddersfield Audi in the future.
Search for an Audi A6 50TDi…
I had been looking for a Audi A6 50TDi for the best part of 1 year. I found the car at Synter Huddersfield Audi that had the spec, mileage and price that I was looking for. I made an enquiry online and had a call back within the hour. Jonathan Hill - Sales Executive answered all my questions in a professional and manner during the call and e-mail me a full specification on the car. After review I put a deposit down, and arranged a date to pick up the car.
I then finalised the documentation for the car with Liberty Walton - Sales Executive. I taravelled from Scotland to get the car and Liberty handled all documents associated with my trade in (also an A6) and handover of the new car very proffesionally and again in a curtaious and professional manner. This all added up to the xperience you expect from an Audi dealer and the staff at Synter Audi Huddersfield made this easy. I love the car.
30 octobre 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words John. We are delighted to hear that you had a great experience with us at Synter Huddersfield Audi. We strive to provide the highest level of customer service and it is wonderful to hear that Jonathan and Liberty were able to meet your expectations. We are glad that you are happy with your new Audi A6 50TDi and we hope you enjoy it for many years to come. Thank you for choosing us and we look forward to seeing you again soon.
Excellent service
I’ve bought my last 2 cars from Huddersfield Audi and I can’t fault them. They go out of their way to help you find the right car at the right price and there’s never any pressure to make a decision. I usually deal with Oliver who is friendly, knowledgeable and helpful. Nothing is too much trouble and he’s always been happy to answer any questions I have. Ive always been kept regularly updated on progress. The showroom is always immaculate and staff friendly.
21 décembre 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Graham. We are delighted to hear that you have had such a positive experience with us at Huddersfield Audi. We strive to provide the best customer service and it is great to hear that Oliver has been able to help you find the right car at the right price. We are also pleased to hear that you have been kept regularly updated on progress. We take pride in our showroom and staff and it is great to hear that you have noticed this. We look forward to seeing you again soon.
Return customer
I have bought a few cars from Huddersfield. Oliver Gidley is always a pleasure to deal with, patient and knowledgeable. Would recommend.
21 décembre 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Amy. We are delighted to hear that you have had a positive experience with Oliver Gidley at Huddersfield Audi. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope that you continue to enjoy your car and that you will come back to us in the future. Thank you for your recommendation and for taking the time to leave us a 5 star review.
Fantastic experience
Fabulous service! Sales executive George and his team were all incredibly helpful, possessing extensive knowledge and promptly addressing all enquiries. The level of customer care provided was truly outstanding. I am absolutely thrilled with my Audi Q2! I highly recommend their services to anyone seeking an exceptional car shopping experience.
10 octobre 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Beth! We are delighted to hear that you had such a positive experience with us here at Huddersfield Audi. We strive to provide the best customer service and are thrilled that you were so pleased with the level of care you received. We are also delighted that you are so pleased with your Audi Q2. We hope you enjoy it for many years to come. Thank you again for your review and for choosing Huddersfield Audi.
Great service
Bought a q3 and had a great experience from start to finish. The salesman was very knowledgeable and helpful and Mark the manager came to chat to me to make sure I was happy with everything (which I was!)
12 octobre 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Helen. We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best customer service and it is great to hear that our salesman and manager were able to make sure you were happy with everything. We hope you enjoy your new Q3 and we look forward to seeing you again soon.
Amazing company
Amazing company. Nothing too much trouble definitely go the extra mile and then some. Fantastic team who listened to what I wanted and delivered from front of house to sales they all offer an outstanding service. Highly appreciated the quick responses to my numerous questions. TOTALY AWESOME
25 novembre 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Ju Cass. We are delighted to hear that you had such a positive experience with us at Huddersfield Audi. We strive to provide the best customer service possible and are pleased that you felt we went the extra mile. We are glad that you found our team helpful and that we were able to answer all of your questions quickly. We look forward to seeing you again soon.
Great Experience looked after from…
Great Experience looked after from start to finish.
Would highly recommend Huddersfield Audi.
19 décembre 2023
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your 5 star review Craig! We are delighted to hear that you had a great experience with us at Huddersfield Audi. We strive to provide the best customer service and ensure that our customers are looked after from start to finish. We are glad that you would recommend us to others and we look forward to seeing you again soon. Thank you for your support!
Shocking customer service when returning the car for refund
Straight forward when actually buying totally different ball game when I returned the car 7 days later and that’s where the poor communication or lack of it started.
Easy enough to take my money but shocking at giving it back after I have returned the car.
All done in the same day I was told by Dan the used car salesman.
Well I am still waiting and I’ve done all the chasing up.
1 décembre 2023
Réponse de Sytner Group - Huddersfield Audi
We are sorry to hear about your experience with Huddersfield Audi. We understand that it can be frustrating when communication is not up to standard. We would like to invite you to contact our Head of Sales Mark Henzell markhenzell@sytner.co.uk, so that we can investigate this further and ensure that this does not happen again. We take customer satisfaction very seriously and would like to resolve this issue as soon as possible. Thank you for bringing this to our attention.
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