Sytner Group - Leeds Audi Avis 

My problem was dealt with professionally and great service provided by simmy top guy 🙂

Top quality service from start to finish.

Had my MOT done recently and all the staff were great! Simmi was especially helpful and as always fantastic with the care of my car.

*Very welcoming, friendly and courteous staff
*Kept me updated about my car
*A thorough diagnosis of what the state of my car is

After six good years and 70,000 miles in my SQ2, I decided to look for another before the model range moved over to electric. I contacted Audi Leeds, who located a car at Group in Reading that matched the specification and colour I was looking for.
The dealership was keen for me to take delivery that month, despite my losing out on a month’s road fund licence (RFL), and there was no flexibility on this.
Unfortunately, sales executive Libby was unable to hand over the car on the day, so Alex stepped in and did a good job its handover.
However, the experience was let down by a number of issues. Shortly after leaving the forecourt, the fuel warning light came on, meaning a diversion to the nearest petrol station. This was particularly disappointing given my agreement with the Business Manager that the tank would be filled to compensate for the lost month’s RFL.
The following day, I discovered a deep cut in the nearside rear tyre, with a yellow marker around it. It appeared this had been missed during preparation, possibly in the rush to meet an end of monthly delivery target. I booked the car into my local Kwik Fit, where the tyre was replaced and the wheel alignment corrected, which was also found to be out. To their credit, the dealership reimbursed me for the costs.
I also found personal belongings from the previous owner left in the glove box, suggesting the car had not been checked as thoroughly as it should have been before handover.
Having enjoyed such a good experience with my previous SQ2, I had hoped for the same when purchasing its replacement. While I appreciate that the dealership covered the costs of the tyre replacement and realignment, the fuel issue, damaged tyre and items left in the glove box were all avoidable and took the shine off what should have been an enjoyable experience.
Unfortunately, the overall service fell short of the seamless experience I had expected from Sytner Audi.

Professional welcome
Introduced to technician who was dealing with my service.
Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited from lovely friendly staff.
Very happy with overall experience at Audi Leeds and follow up phone call regarding service.

Great team and great service, kept me updated all while my car was in service, and the team vac and washing after the maintenance did an exceptional job.

From initial contact to completion it’s was a very positive experience, no issues no surprises just great communication

Overall fantastic experience highly recommend

We’ve just bought a car from Leeds Audi and honestly couldn’t be happier with the experience. We hadn’t been looking for long and only went in for a look, but from the start we felt really comfortable. We were looked after by Robert, who was really chilled, informative and helpful without being pushy at all.

Having had a bad experience with an unrelated company when buying my last car, where I felt pressured throughout the process, and with all following interaction, I’ll be honest and say it had made me quite untrusting of car salespeople. Leeds Audi has genuinely restored my faith and shown me that they aren’t all like that.

They went through all different options to find a car and deal that worked for us. We were given time to think things through and make our own decision with the information we were given, and in the end it just felt right. We’re so glad we went for it as it has been made so easy from start to finish and the handover was lovely. They really went out of their way which I wasn’t expecting, and it made the whole experience even better.

I’d definitely recommend Leeds Audi to anyone looking for a car. A big thank you to Robert for making us feel comfortable and never making us feel pressured into anything. It’s made such a difference having such a positive experience!

Had my car in for a recall service , was looked after by a service staff member called simmy who was very helpful and informative , through out the whole process , also the lady at the desk was real kind and helpful didn’t get her name , but a big thank u to the both of them .

Hi have a very good experience here at leeds Audi the gentleman that looked after me simi was excellent

Simple and transparent. Miles really went the extra mile to get everything turned around quickly, which I really appreciated. Strangely enough, I even ended up with a Miles (MLZ) number plate.

Overall, a great experience from start to finish. Highly recommended.

Hammad in the service team at Leeds Audi went above & beyond. I travel over 1.5 hrs as the level of service is far better than my local Audi dealership

Brilliant service from Libby from the start to finish! Couldn't recommend her & Sam enough. Extremely helpful, explained everything throughout & made the process well worth it. Thank you for your time & help.
Chelsie

If I could rate less than a 1 I would.
Car was not checked in correctly as I had to call 2 days later to check and give the details again

The car took ages to be repaired however this is understandable if you are busy but no updates given at all

Dealership front of house are rude and dont want to speak to you or when they do they speak down to you (possible issue with race) or this is how it feels.

Waiting for service team a good amount of time wasted even through you can see them through the glass doing nothing no handover given on works carried out etc just walking past saying im going to get your car from the overflow area even through you were aware I was collecting that day. When the car was pulled out there was damage scratches caused to my car which your guy straight away said it was not them even though my car is very new and hardly used . I asked him to check the paperwork when it was dropped and it states nothing present. I asked for a manager but none was present. No one until today has called me about this.

I have escalated to Audi UK who are also having issues with the dealership regarding a warranty claim but they have requested the dealership to call me but again Nothing

I wonder by completing this if someone will actually take the time to call me becuase they are happy to call asking for the feedback

It was a really great experience hammad was really good and knowledgable with the vehicle would highly recommend and would be using them in the future.

Absolutely first class service in every department. I helped my niece with her car deal as she’s young and until now hasn’t financed her own car. They explained everything to her patiently throughout the process, gave her an incredible deal, pointed out all the options and made her feel so comfortable without anything salesy or daunting. In less than 5 days, she’s now collected her brand new shiny A3 with the monthly payments the same as she was looking for a 3 year old model.

A special mention to Derek (Dez) and Liam for going above and beyond, we’re a close family and everyone is very impressed.

From John and Lauren

Highly recommend, excellent customer service, will definitely use again 👍

I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit — not just the workshop. The finish on the car suggested poor workmanship and a lack of respect for the customer. I guess the big companies care less about customer satisfaction anymore.