Professional welcome Introduced to technician who was dealing with my service. Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely first class service in every department. I helped my niece with her car deal as she’s young and until now hasn’t financed her own car. They explained everything to her patiently through... Voir plus
I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit —... Voir plus
Simple and transparent. Miles really went the extra mile to get everything turned around quickly, which I really appreciated. Strangely enough, I even ended up with a Miles (MLZ) number plate. Over... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Apex Way,Apex Business Park, LS11 5LN, Leeds, Royaume-Uni
- 0113 290 4000
4,4
Excellent
707 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Leeds Audi restored my faith in after sales customer service.
I have recently parted company with another Audi dealership after many , many years of dealing with them. Both my husband and I have bought all our new cars from them over 25years and always used their after sales service. In the last few years the after sales has gone down hill rapidly and the service level has been appalling.
I changed to Audi , Leeds in the hope they would be different and restore my faith in the Audi brand.
I haven’t been disappointed.
The greeting upon my first arrival was efficient and slick. 2 dedicated staff at the entrance ready to book customers in.
The staff from dropping off the car to picking it up were all professional, efficient and friendly, especially Shaun in Service and Adrian & Cody in the Body shop.
I was able to get through to the relevant department each time I called without too long a wait which was refreshing change.
I had a slight hiccup when an expected call to me didn’t materialise but apologies were sincerely made and accepted.
I am now going to continue to use Audi, Leeds all the time.
I felt the staff did a fantastic job even though they were under pressure and they should be commended for their hard work.
4 juin 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Hi Fiona, thank you very much for your kind and thoughtful review. We are delighted to hear that your experience with Audi Leeds has restored your faith in the brand. It’s wonderful to know that Shaun, Adrian, Cody, and the entire team provided professional and friendly service throughout. Your recognition of their hard work, especially under pressure, means a great deal to us. We truly appreciate your continued loyalty and look forward to welcoming you back in the future. Kind regards, Audi Leeds Team
Good pre and post sale experience.
Bailey was very helpful arranging a test drive, which helpfully included an overnight option that really made me able to check the car was perfect for my needs. He also kindly delivered the car as it was difficult to get to the showroom on the day it was available to be sold.
Bailey also followed up after sale and helped solve and give comfort on a few things that I wasn’t clear about.
Far better pre-sale than Harrogate who I was originally looking to buy from.
Far better after-sale than Huddersfield where my wife bought a Q3 earlier in the year.
Also very good arrangements with Ohme &Fusion Electric who installed the charger get efficiently.
30 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you Jim, for your kind words and detailed feedback. We’re delighted to hear that Bailey provided such excellent support throughout your purchase, from the overnight test drive to the delivery and after-sale assistance. It’s wonderful to know that our service exceeded your expectations compared to other locations. We’re also pleased that the arrangements with Ohme & Fusion Electric went smoothly. Your satisfaction means a great deal to us, and we hope you enjoy your new car for many years to come.
Car MOT
I called in to book my Audi in for MOT, Hammad was so helpful through the whole process & my car was even given a complimentary clean.
18 mai 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Good morning Abby and thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Hammad was so helpful throughout the booking process and that you appreciated the complimentary clean of your Audi. It’s always our aim to provide excellent service and ensure our customers feel valued. We truly appreciate your support and look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Fabulous service
Fabulous service. Excellent communication and complimentary clean and vacuum was a lovely touch.
21 mai 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Good morning Claire and thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you appreciated our communication and the complimentary clean and vacuum service. It’s always our aim to provide a fabulous service that makes our customers feel valued. Your feedback truly means a lot to the entire team here at Leeds Audi. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
This is getting to be a complete…
This is getting to be a complete nightmare. I purchased a Q5 and it had to have a towbar. I was sold one and Leeds Audi told me they will fit one but at the time were not aware they were on back order. I still don’t have a towbar after 2 months!!!!!!!!!!!!!!
15 mai 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Ashley, thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service excellent and quick, and that our team made a great impression. It’s always wonderful to know our efforts are appreciated. Your feedback truly means a lot to us, and we look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Leeds Audi dealer are excellent and…
Leeds Audi dealer are excellent and helpful. I bought a 11 months old Audi Q2 two days ago. Brilliant Oliver and Craig help me because I am deaf. Sort get finance. They are excellent . I am very happy with it. I give a five stars.
21 mai 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Good morning Mr Bready, and thank you very much for your kind words and for choosing Leeds Audi. We are delighted to hear that Oliver and Craig were able to assist you so effectively, especially considering your needs. It’s wonderful to know you are happy with your nearly new Audi Q2 and that the finance process was straightforward. Your five-star rating means a great deal to us. We hope you enjoy every moment of driving your new car and look forward to welcoming you again in the future. Best wishes, Leeds Audi Team
SHOCKING Previous reply from Audi promised to…
SHOCKING - NOTHING POST THERE REPLY Previous reply from Audi promised to resolve on here and didn’t reply to emails, still await.
21 mai 2026
Avis spontané
Had a recall on my car
Had a recall on my car, asked for an appraisal and a check up of my car, sales guy called said I was looking for a new car and to trade my Audi TTS in, I never heard back they must be rolling in sales
6 mai 2026
Avis spontané
Dealing with Miles and Liam great…
Dealing with Miles and Liam great experience
Took on board my requirements very quickly and delivered
25 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Mark, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Miles and Liam were able to understand your requirements quickly and provide a great service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates the whole team to continue delivering excellent experiences. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Dealt with quickly and issue now…
Dealt with quickly and issue now resolved
22 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Michael. Thank you very much for your kind words. We are delighted to hear that your issue was dealt with quickly and has now been resolved to your satisfaction. It is always our aim to provide efficient and effective service to all our customers. Your positive feedback is greatly appreciated and encourages us to maintain the highest standards. Should you require any further assistance in the future, please do not hesitate to get in touch. Best regards, Leeds Audi Team
Fantastic experience at Audi Leeds
Fantastic experience at Audi Leeds. Miles was extremely helpful and welcoming. The perfect salesperson! Would 100% recommend this dealership.
22 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Vicky, thank you ever so much for your wonderful review. We are delighted to hear that Miles provided such a helpful and welcoming experience during your visit to Audi Leeds. It’s always our aim to ensure every customer feels valued and well looked after. Your kind words and recommendation mean a great deal to us. We truly appreciate you taking the time to share your positive experience and look forward to welcoming you back in the future. Best wishes, Audi Leeds Team
New car
I had a great experience purchasing my car from Audi Sytner, thanks to Robert Donaldson. He was friendly and very knowledgeable throughout the whole process. He made everything smooth and straightforward, and I felt well looked after from start to finish. I really appreciated his professionalism and helpful attitude. Thank you, Robert, for making the experience such a positive one.
6 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Priten, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Robert provided such a friendly and knowledgeable service, making your car purchase smooth and straightforward. It’s wonderful to know you felt well looked after throughout the process. Your appreciation of Robert’s professionalism means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Quick drop off & super clean car
Quick drop off, kept updated with videos and great customer service. The car was also gleaming well done
20 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Donna, thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that the quick drop-off, regular video updates, and customer service met your expectations. It’s wonderful to know the car was gleaming and presented to your satisfaction. Your feedback truly means a lot to the team here at Leeds Audi. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
Support and communication
The communication from the Team was great - I was kept up to date with all the steps required once I had made the decision to purchase the car. All my questions were answered and I felt fully supported throughout the process.
18 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear SM - Thank you very much for your kind words. We are delighted to hear that our team kept you well informed throughout the purchase process and that all your questions were answered to your satisfaction. It is wonderful to know you felt fully supported, as providing excellent communication and customer care is very important to us. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your new car. Best wishes, Leeds Audi Team
Miles was so helpful and very courteous…
Miles was so helpful and very courteous during the whole process from the test drive booking to driving away with the new car.
17 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Maria, thank you ever so much for your kind words. We are delighted to hear that Miles was helpful and courteous throughout your entire experience, from booking the test drive to driving away in your new car. It’s always our aim to provide a seamless and enjoyable journey for our customers, and your feedback truly means a lot to us. We hope you continue to enjoy your new Audi and look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
Very well looked after
Very well looked after. Professional throughout the process of choosing, ordering and collecting my new A3
16 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Kirstie. Thank you very much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that you felt well looked after and found the entire process of choosing, ordering, and collecting your new A3 to be professional. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Simmy from the service department was…
Simmy from the service department was brilliant. Made the whole Servicing process swift, efficient and updated me very kindly of what was going on. 5 Stars !
13 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Muhammad, thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Simmy provided such a brilliant service and made the whole servicing process swift and efficient for you. It’s wonderful to know you felt well informed throughout. Your 5-star rating means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
I made an excellent decision when I…
I made an excellent decision when I chose to purchase my car from Sytner Group - Leeds Audi. From the moment I arrived, I was greeted with a warm welcome and received exceptionally good service. When returning for servicing, I consistently feel valued as a customer, never experiencing anything less than outstanding attention and care. My car is well maintained, and I look forward to continuing my relationship with Sytner Group - Leeds in the future.
Audrey
2 mars 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Audrey - Thank you very much for your kind words and for choosing Sytner Group - Leeds Audi. We are delighted to hear that you have consistently received outstanding service and feel valued as a customer. It is wonderful to know your car is well maintained and that you look forward to continuing your relationship with us. Your positive feedback truly means a great deal to the entire team. We very much appreciate your support and loyalty. Kind regards, Leeds Audi Team
Great communication
Great communication, timely service and was sent a link to follow the progress of the work carried out. Very satisfied customer.
8 avril 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you very much for your kind words Andrew. We’re delighted to hear that you found our communication clear and the service timely. It’s great to know that the progress updates via the link were helpful and contributed to a positive experience. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Leeds Audi in the future. Wishing you all the best with your vehicle.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.