Fantastic service! I was looked after by Libby who was brilliant and knew everything about the car I bought. She explained and set up all the features of the car when I picked it up and ensured the... Voir plus
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Lisez les avis des autres
Professional welcome Introduced to technician who was dealing with my service. Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited... Voir plus
L'entreprise a répondu
I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit —... Voir plus
Absolutely first class service in every department. I helped my niece with her car deal as she’s young and until now hasn’t financed her own car. They explained everything to her patiently through... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Apex Way,Apex Business Park, LS11 5LN, Leeds, Royaume-Uni
- 0113 290 4000
4,5
Excellent
708 avis
Demande des avis aux clients
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Dropped car off at 0850 for service
Dropped car off at 0850 for service, asked to pick to pick up by 4pm, staff member confirmed this would work. Arrived to pick up car and was told work hadn't been done. Received video of work that needed completing at 4.34, including illegal tyre. This work then needed to be done. Brought keys out at 5.30 (after waiting 90 minutes beyond pick up time). Confirmed that tyre still needed changing as lease company wouldn't approve. Lease company confirmed that Leeds Audi had not submitted a request / followed incorrect procedure
10 mars 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
We sincerely apologise for the inconvenience and frustration caused by the delay and miscommunication regarding your vehicle’s service and tyre replacement. We understand how important timely and efficient service is, especially when dealing with lease company procedures. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, so we can discuss your experience further and work towards a satisfactory resolution. Your feedback is important to us.
Real smooth process
Real smooth process, selection of the car to driving it away. No issues at all and real straight forward.
Robert was also very helpful and made my experience one i will be recommending to others
10 mars 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Curtis - Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that the process was smooth and straightforward from start to finish. It’s wonderful to know Robert was able to assist you so well and make your visit a positive one. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy many happy miles in your new car! Best wishes, Leeds Audi Team
Bridget dealt with me from my call for…
Bridget dealt with me from my call for help regarding my Audi A3 fobs not working to booking me in first thing the next morning. I left with all issue solved and great customer service for the Audi team. Thank you
6 mars 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Lucy - Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Bridget was able to assist you promptly and that your Audi A3 fob issues were resolved to your satisfaction. Providing excellent customer service is very important to us, and it’s wonderful to know that our team met your expectations. We truly appreciate your feedback and look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Réponse de Sytner Group - Leeds Audi
Dear Catherine - Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service quick, efficient, and helpful. It is always our aim to provide the best possible experience for our customers, and your feedback truly means a great deal to the entire team here at Leeds Audi. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
Audi E-Tron GT Purchase
Thanks so much to Paul and Liam for making the purchase of my new vehicle so easy and stress free. They were very responsive and accommodating to my requests.
Hospitality was great when I collected the vehicle as well.
Thanks a lot guys.
P.s loving the new car!
1 mars 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Mr Peacock. Thank you very much for your kind words. We’re delighted to hear that Paul and Liam made your vehicle purchase straightforward and stress-free. It’s wonderful to know you appreciated the hospitality when collecting your new car. Your satisfaction means a great deal to us, and we’re thrilled you’re loving your new vehicle. Should you need any assistance in the future, please don’t hesitate to get in touch. Enjoy every mile in your new Audi! Best wishes, The Leeds Audi Team
Fantastic guys in your new sales…
Fantastic guys in your new sales department purchased a new car for our daughter as a surprise and done completely remotely and all I can say everything we asked for was done efficiently rare to see nowadays!!!! Paul and Liam were fab !
3 mars 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you so much for your wonderful review, Mandi. We’re delighted to hear that Paul and Liam provided such a fantastic service and made the remote purchase process smooth and efficient. It’s always a pleasure to know that we could help create a special surprise for your daughter. Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share your experience. We hope your daughter enjoys her new car immensely!
Excellent customer service
Rebecca who looked after us, was absolutely fantastic. She made everything so simple to navigate and no pressure at all, which ultimately meant I signed on the dotted line, even though I hadn’t looked anywhere else. I knew I was being well looked after.
27 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you so much for your kind words. We’re delighted to hear that Rebecca provided such a fantastic experience and made the process straightforward and pressure-free. It’s wonderful to know you felt well looked after throughout, and that this gave you the confidence to proceed with us. Your feedback means a great deal, and we truly appreciate you taking the time to share it. We look forward to welcoming you back to Leeds Audi in the future.
New Q4 e-tron quattro
The sales rep was very helpful in meeting my requirements around specifications and pricing. He kept me informed throughout the process and when there was a slight delay with the installation of my home charger, whilst frustrating for me he provided some nice gifts to soften the situation.
25 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Mr Galbraith, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our sales representative was able to assist you effectively with your specifications and pricing, and that communication throughout the process was clear. We appreciate your understanding regarding the delay with the home charger installation and are pleased the gestures provided helped ease the situation. Your feedback is truly valued, and we hope you enjoy your new vehicle. Kind regards, Leeds Audi Team
Buying an Audi made easy (and enjoyable)
Mevish handled everything professionally and made the whole process of buying a car simple and easy. Everything explained accurately throughout. Thanks to Oliver too for explaining all financial aspects of the buying process professionally too.
25 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you very much for your kind words Chris. We are delighted to hear that Mevish and Oliver provided you with a professional and straightforward experience throughout your car purchase. It’s wonderful to know that everything was clearly explained and that the financial aspects were handled with care. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you enjoy your new car and look forward to assisting you again in the future.
Hit a pothole so brought my Audi rs3…
Hit a pothole so brought my Audi rs3 into Leeds Audi & got looked after by Bridgette who was very professional, Knowledgeable, Understanding & very helpful She got my car checked over & new tyres fitted very quickly for me & I cannot thank Her & Leeds Audi enough. You are a massive credit to Leeds Audi Bridgette, We'll done & thank you!
26 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you so much Neil, for your kind words and taking the time to share your experience. We’re delighted to hear that Bridgette provided such professional and attentive service, ensuring your RS3 was looked after promptly and efficiently. It’s wonderful to know you felt supported throughout, and we’ll be sure to pass on your lovely comments to Bridgette. Your feedback means a great deal to all of us at Leeds Audi. We truly appreciate your recommendation and hope to assist you again in the future.
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish. Jack kept me up to date and when collecting the car, explained everything, even making sure a slight smudge was wiped off the bodywork before I drove out of the showroom. Would highly recommend
20 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you so much for your kind words and positive feedback. We’re delighted to hear that Jack provided you with excellent service throughout your experience and took the time to ensure everything was perfect before you drove away. It’s wonderful to know that our team’s attention to detail made a difference. Your recommendation means a great deal to us, and we truly appreciate you choosing Leeds Audi. We look forward to welcoming you back in the future.
Incredibly helpful and efficient
Mike Greenwood & Paul Old were incredibly helpful. I had a last minute request for a very specific car, which they were able to source incredibly quickly and efficiently for me.
I will certainly be using them and the Sytner Group in the future for all car needs.
19 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Aaron - Thank you very much for your kind words. We’re delighted to hear that Mike Greenwood and Paul Old were able to assist you so promptly and efficiently with your specific car request. It’s wonderful to know you had such a positive experience with us. We truly appreciate your support and look forward to welcoming you back to the Sytner Group for any future motoring needs. Best wishes, The Leeds Audi Team
Top class service 5 star
Top class service from start to finish
Can’t do enough to help to make the whole buying process a breeze
19 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Mark -Thank you ever so much for your kind words and fantastic review. We are delighted to hear that you found our service top class from start to finish. It’s wonderful to know that our team made the buying process a breeze for you. Your feedback truly means a lot to us and encourages everyone here to continue delivering the highest standard of care and support. We hope you enjoy your new Audi and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Vehicle recall
Car was dealt with quickly and completed before expected time. Staff very polite when dropping keys/car off in the morning
18 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Paul. Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that your car was dealt with promptly and completed ahead of schedule. It’s also wonderful to know that our staff were polite and made the key drop-off process straightforward for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Deposit never got refunded
I paid a £500 deposit for a vehicle which I never saw in as it was a distance sale - but I was later informed there was an engine problem and the car could no longer be sold.
Instead of processing the refund of my deposit - I was pressured to purchase a different vehicle. I clearly stated that I did not wish to proceed with another car — especially one in a colour I had not seen in person — yet my request for a refund had been refused.
It has now been over three weeks and I am still waiting for my £500 to be returned. Under UK consumer law, if a seller cannot supply the agreed goods, the customer is entitled to a refund. Keeping a deposit in these circumstances is unacceptable.
I will be taking my complaint to Audi financial services as under no circumstances you can do this to public.
I am extremely disappointed with how this has been handled and would advise others to be cautious before paying a depo
3 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Rauf, we sincerely apologise for the distress caused regarding your deposit and the vehicle issue. We understand your frustration and appreciate your feedback. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, who will be happy to discuss your concerns further and work towards a satisfactory resolution. Thank you for bringing this to our attention. Kind regards, Leeds Audi Team
Great customer service
Great customer service, very friendly and helpful.
16 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Neil, thank you ever so much for your kind words. We are delighted to hear that you found our customer service friendly and helpful. It is always our aim to provide a welcoming and supportive experience for everyone who visits Leeds Audi. Your positive feedback truly means a lot to the entire team. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The Leeds Audi Team
Professional Staff - Opinion change.
The staff are friendly, professional and knowledgeable. The vehicles available were first class and well presented.
After buying a car and getting the it home I noticed the luggage compartment cover and removable net partition were missing. Now over 30 days later and speaking to three different staff members, who all promised to sort the issue, I am no further forward. Yesterday I spoke to a receptionist who told me no one was available to speak to me, but she would email the sales manager and he would call me back. As of today, again nothing. Just goes to show, once you are out of the showroom, you don’t matter. I will keep chasing.
17 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear G Milson, thank you ever so much for your kind words. We are delighted to hear that you found our staff friendly, professional and knowledgeable. It is wonderful to know that the vehicles we have on offer met your expectations and were presented to the highest standard. Your positive feedback truly means a great deal to us and encourages the entire team to maintain the excellent service we strive to provide. We look forward to welcoming you back to Leeds Audi in the future. Kind regards, Leeds Audi Team
Friendly staff
Friendly staff , well organised, and efficient. Had use of facilities while waiting.
6 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Neil, thank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff friendly, and that the service was well organised and efficient. It’s great to know you appreciated the facilities available while you waited. Your satisfaction is very important to us, and we truly value you taking the time to share your experience. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Exceptionally helpful
Exceptionally helpful, explained everything to me clearly and in detail. Any works carried out where approved and cost quoted to me prior. Great service overall.
10 février 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Abigail - Thank you very much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that our team was able to explain everything clearly and provide transparent information regarding any works and costs. It’s wonderful to know you felt well informed and satisfied with the service overall. Your feedback is greatly appreciated and motivates us to maintain the highest standards for all our customers. Kind regards, Leeds Audi Team
Bailey was really helpful and amiable
Bailey was really helpful and amiable. Struck up a good rapport with him.
31 janvier 2026
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you very much Gary for your kind words. We’re delighted to hear that Bailey was both helpful and amiable during your visit. It’s wonderful to know he was able to strike up a good rapport with you, as we always aim to provide a friendly and personalised experience for all our customers. Your feedback is greatly appreciated and serves as a lovely encouragement for the team. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
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