Sytner Group - Leicester Audi Avis 

Dropped Audi A6 off 0800 as requested for recal. Monitored text message, nothing done to car til 1300 and work completion expected 1730 too late to pick up. Picked up following morning drove off engine management light on, returned to Service Dept. Taken back into garage and worked on for 90 minutes then told ready. Went back out to car, light still on, returned to reception young female technician stated 'I cleared the fault down' accusing me of lying. Took car away and waited for Naz to contact me to rebook. No contact made. 5 calls and numerous text messages sent whilst on holiday in Portugal No response. Landed from holiday went straight to Audi, saw Naz who said he had sent me a message LIAR! He hadn't. Booked back in following day, Audi kept the car for a week, no progress updates provided, fault still exists. Removed from Audi as you couldn't fix the fault you created. When I first visited on the Saturday morning I witnessed the young female technician arguing and lambasting the Asian receptionist about another customer, directly in front of me. Not professional or necessary. The Service Manager walked through, clearly not happy, spoke to the same receptionist about the same customer. I won't authorise extended warranty, give him the £400 gift instead. Again no professionalism or integrity demonstrated. Worst experience I have encountered in my lifetime, no way will I ever buy another Audi and take it to your premises. Disgraceful behaviour by everyone encountered, I'm surprised you receive any custom at all.

Purchased a used approved Q4 etron in November 2025 , car started faulting after 3 weeks several issues , charging , boot not closing , MMI saying it was 1970 , contacted them and they had the car back in January 2026 , three and half weeks later we got car back , two days later same faults again , they took the car back again for three days , got it back and still faulting , contacted Audi executives office , Audi financial , motor ombudsman and financial ombudsman and still car faulting , different faults now , just want to hand it back but Leicester Audi are now wanting it back again to determine if we can give it back , going to have to take legal advice as ombudsman and Audi financial services are back logged and say it may be 6 months before they get to us ! Absolutely poor service and after sales , don’t want the car now but Audi Leicester are saying they want it back for a third time to see if there are any faults ! We have screen shots and videos of when the car faults , seems to me like they are trying to fob us off with a faulty vechile , we definitely be seeking legal advice regarding this matter !!

My car was booked in for a recall for the airbag. The airbag light is still on. They advised me that it needs to be investigated further to see why the light is still on. So a cost to me of £150. They replaced the airbag. Surely they would reset the light & put in a test tool to find out what the fault is.

Easy to book, process went as expected

You had my car for over 24 hours and asked me if I wanted my car washed etc. on checking the app I could see no work commenced until late into the afternoon. When my wife arrived to collect the car at 5pm the valetting was not done. You asked her if she wanted to wait. She said yes. And yet when I came to the desk you apologised and told me you were too busy. Whilst you did offer me valet for any other day (a disingenuous offer), why did you keep my wife waiting knowing you were never going to valet the car. Very disappointing.

Connor was incredibly attentive, listened to my requirements and provided a great service, a real pleasure and experience

Found the perfect car for me…. Nearly new TT …. Made the acquisition very special and conducted the sale efficiently with no hiccups

Very bad communication ie trying to speak to someone re making an appointment then having the appointment cancelled because you didn’t have the parts , automated voice service doesn’t work ,then when I got my vehicle back after the job was done , I found steering wheel alignment was incorrect reported this but was told that it wasn’t moved during the work carried out although it was perfect before the work was done I was told it was not their responsibility,and so I am now left with a steering wheel that is not correctly aligned,very very disappointed with this service ,

Hakim Boutrab
Excellent service all areas clearly communicated courteous and professional throughout very knowledgeable Thank you

Outstanding Service from Hakim!

I had such an amazing experience with Hakim when getting my car. From the very beginning, he was kind, supportive, and incredibly helpful throughout the whole process. He took the time to explain everything clearly and helped me make the right decision without ever making me feel rushed or pressured.

What really stood out was his genuine care — even after some unexpected delays, Hakim went above and beyond by filling up my petrol tank completely as a kind gesture. He absolutely didn’t have to do that, but it showed what a thoughtful and considerate person he is.

It’s rare to find someone who treats their customers with such honesty, patience, and respect. Hakim truly turned what could have been a stressful experience into a smooth and positive one. I can’t recommend him highly enough — if you’re looking for someone you can trust, Hakim is the person to go to!

Thank you so much!!!!

Hakim couldn’t have been more helpful or friendly - fantastic service

Exceptional service from start to finish.

Krishna provided regular updates and ensured I was up to date on the status of the vehicle and that I was happy with any additional work I had requested and he had also performed some checks prior to handover to me. Additionally an after care email to check in that I was happy with everything. Thank you.

I was able to work upstairs in the designated individual bays with refreshments available too. Seamless.

Over 12 weeks to repair my car. A lot of that time was waiting for technicians, rather than waiting for parts or approvals. Suggest people are advised of the expected delays up front, as I would have looked for another dealership to do the repair if I had known beforehand.

Free car wash

Excellent communication, really liked the WhatsApp messaging to a named person, friendly, convenient and fast service, so pleased I have the service plan great value. Thank you

Had a great car buying experience at Leicester Audi. Hakim Boutrab looked after us every step of the way. Couldn't have asked for any better.

Absolutely appalling experience with an Audi dealership in Leicester.

I initially spoke to Joshua O’Neill about buying a new car and made it crystal clear I was ready to proceed. I was told I’d receive a call back to go through everything—yet that call never came. Not once. I chased multiple times, left messages, and still got absolutely nothing. Completely ignored.

To make matters worse, we were then put through to Harry, the “finance manager” who assured us we’d be looked after. That clearly meant nothing, because he has now also conveniently become “too busy” to return calls or respond in any way. It’s just excuse after excuse and zero accountability.

On top of the terrible communication, there are also serious concerns about accuracy and honesty. The car is advertised on Auto Trader as having 2,501 miles, yet in the walk-around video sent to me by Joshua, the mileage clearly shows 3,331 miles — a discrepancy of over 800 miles. That’s not a small mistake, that’s completely misleading.

It’s honestly unbelievable how disorganised and unprofessional this dealership is. You’d think when someone is trying to spend a significant amount of money, they’d at least have the decency to pick up the phone or return a call. Apparently not.

For a so-called premium brand, this level of service is an absolute joke. If this is how they treat potential customers, I can only imagine how bad it gets once they’ve actually taken your money.
Disgraceful

Pritesh looked after us, made us welcome and was able to enable us to achieve our aims.
We are well happy.

Would like to say a massive thanks to Hakim who helped myself and my girlfriend. He was so helpful and full of knowledge when it comes to the cars we wanted. The 1st car he both brought round for us was the ones we got. He helped us in every way possible. Again thank you so much for helping get our dream cars Thank you again Hakim
Jake and Maddy

Purchased an approved used Q5 for £25k in September 2025 - in the first few days of owning the car I emailed them to say that the car didn't feel right, brakes wear very loud & gearbox felt juddery.

Just through being busy, I didn't manage to get the car in for a health check until a few weeks ago at my local Audi dealer. Car was there all day & they found several issues with the car, some of which fall under the warranty but others don't. This includes two brake pads needing replacing (which I was quoted nearly £2k for by Audi) - I assume this was the issue I flagged days after collecting the car.

Leicester are not the same group as Milton Keynes (my local Audi), so it's complicated to get things sorted. Milton Keynes have got approval to fix a few issues under warranty, but Leicester Audi are ignoring my emails about paying for the breaks which were clearly faulty when I was sold the car. The front two tyres are also nearly at their legal limit in terms of wear, I have barely driven the car, so yet again I was sold it with heavily used front tyres.

This is a typical case of great care when being sold, but poor aftercare when there are issues. I purchased from Audi purely because of that warranty/'trust' - but I'm really no better off than if I had saved a few grand by buying the same car from a private dealer.

Really surprised at the lack of response from Sytner Audi, not even the courtesy to respond in over a week - not good enough. Just be wary of this when buying from them, a lot of promises but they are just like anyone else when you come back with problems that need solving.