Sytner Group - Porsche Centre Chester Avis 

How up to date is the MCP software on your car and does it show 20 mph roads or even major routes that have reduced speed from 70 to say 60 or 50?

I am on my fifth 718 over a solid 19 year period all bought from this dealership with the most recent one being a 23 plate and from order and deposit paid due to the chip shortage delivery took 22 months which was nobodies fault. chances are without this delay I might have been on my sixth by now but in view of events over the last 12 months I think that is highly unlikely. Do they care..... I doubt it very much.

Almost a year ago I noticed an issue with the MCP not reflecting the correct speed limits in particular those reduced to 20 mph. I rarely use the route guidance but in an unfamiliar area I was conscious that some changes had been made. Monitoring the roads and the local speed my car was showing 30 mph on roads that had been changed a year earlier to 20 mph.

Turns out the software on my 23 plate car was a 2020 version with no updates. Almost a year on despite 2 chip changes in the dealership I am no further forward and indication my car would be booked in again on either the 16th or 19th of this month, which were dates proposed over 4 weeks ago, they have come and gone with no appointment and if the MCP is to believed I continue to travel on the sea and then through fields to get to my house as the roads which are now 20 mph have vanished off the screen.

Porsche AG are not in the least bit interested when I escalated this to them in August. I don't believe I am special and this is a one off. My suspicion is that more people are impacted which could have serious consequences not to mention a cost impact for Porsche.

Porsche UK, and in particular Shane, have been very helpful but the issue continues with Porsche Chester who appear to have washed their hands over the issue having twice tried and failed to replace the chip and bring the software up to date I can only assume that they have decided to give up without any further discussion on the matter.

Maybe it is now for me to start working my way around the other UK dealerships to see who is going to fix this issue or perhaps a road trip to the front door of Porsche AG would be more appropriate.

From the moment I walked in to the Porsche Centre, Chester the customer service was exemplary, from the initial greeting (Sophie) to Michelle, who dealt with my car undergoing a diagnostic check throughout the day (and everyone in between who literally couldn’t do enough).
Thank you to the whole team

Tommy at Porsche genuinely deserves every bit of recognition.

From the moment we met him, he was absolutely exceptional. He spent hours with us, taking the time to answer every single question we had, no matter how big or small. Nothing was ever too much trouble, and his patience, knowledge and attention to detail were outstanding throughout.

What really sets Tommy apart, though, is the person he is. He is warm, sincere, incredibly helpful and genuinely cares about his customers. His professionalism and knowledge are second to none, but it was his kindness and genuine nature that made such a lasting impression on both of us.

Tommy is an absolute credit to Porsche and represents the brand exactly as you would hope. Porsche is incredibly fortunate to have someone of his calibre as part of the team.

On behalf of both my husband and me, we simply cannot thank Tommy enough for all the time, effort and care he put into helping us. He turned what is already a very special purchase into a truly memorable experience.

And as for our new Porsche, we absolutely love it! We couldn't be happier, and Tommy made the whole experience of choosing and purchasing it even more special. It's everything we hoped for and more.

We would recommend Tommy without hesitation to anyone considering buying a Porsche. His service was exceptional from beginning to end.

Thank you, Tommy, for making the entire experience such a pleasure. You are genuinely outstanding at what you do, and we are so grateful for everything.

Welcoming location and staff. Sales team could not do enough to help with vehicle review and providing detail of various options available. Every one was so polite and went above and beyond to help and make you feel valued and heard. Extra steps were taken to make a collection special for us which I can't thank the team enough for.

The six year service was completed on time and exactly to budget. Staff we met were very friendly and efficient.

I only wanted an MOT which took 4 hours to complete. I wanted my health check information and the video as promised. Unfortunately I still have not received them. I will not be taking my car there for an MOT again.

Excellent experience right through and close attention to customer service. Very knowledgable & friendly staff and a nice facility on site.

i rang up to book my car in for all my tyres to be changed . They fitted me in and I arrived and 1.20 on on Monday 5th October. I was greeted by reception
And took a seat and waited to be seen
I was informed that they would not start my car for another 30 mins due to the mechanics break , no issue for me then she went through form which showed the cost of the tyres which was different from the quote I was given over the phone , which I should of highlighted at the time
It was different by a few pounds ., plus I was asked if I wanted the car cleaned and I said yes .
At 2.50 pm I spoke to reception about how much longer and they said about an hour . I then received my car back at 4.40 pm. Not cleaned .
I mentioned about the price not being correct and was told unfortunately they could not do anything about that I mentioned could they check with the lady I spoke to when she is in tomorrow as I do not want her to think I make these things up . She said she would . I have heard nothing . When I spoke to the lady about how long it should take to change four tyres she did say they allow 2 hours 30 mins which I thought was quite along time
She did apologise about not explaining to me from the beginning that it was going to take that length of time to complete.
Summary
Reception helpful
The rest disappointed by the lack of interest in me while if was waiting .
Unfortunately this seems to be normal
At this centre .

Jasmine (Jas) was brilliant. Has had recently handled a previous booking for my car, with great professionalism, and the same experience was repeated this time. Jas was great, very responsive, flexible and professional throughout.

I saw the Cayenne online. I rang Porsche Centre Chester and initially talked to Liam. He was very informative, helpful and accommodating to my wish to move fast. I live in Kent, never visited the centre but Liam and the team made it a very easy process to receive my car today in Kent. Thank you! I will be back...

Everybody was very professional and engaging

A great welcome when you enter the car centre and great response and updates from James in the sales centre

Excellent service after I got the date of my service wrong. The staff fit me in without a problem

Excellent and knowlegable service from Joshua Seefus, highly recommend, a delight to deal with

Having short listed my next car to a Macan EV, I visit the Porsche Centre Chester for a test drive and ended up buying an absolutely beautiful car that was about to arrive into the country. All the staff were excellent and really made me feel welcome.
Collecting the car was an exceptional experience, thanks to Tommy Bargh. A delightful and knowledgeable member of the new car sales team. Thanks very much to everyone.

Porsche sales agent Tommy Baugh was really helpful in assisting in product choice and options, providing step by step assistance; and then excellent communication through the build and delivery phase. A 'Phenomenal Experience!'

Tom was absolutely incredible from my initial enquiry to sending me video of the first car I chose. I then changed my mind on that car and cancelled the sale. I then Had buyers remorse and found a more expensive car that I circled back to Tom on and he was the utmost professional and sold the car to me. His communication and efficiency throughout the whole process was above anything I have ever experienced buying a car even down to the bottle of bubbles and the full tank of fuel. I did not get any of this when I bought my last car from Porsche Mayfair 7 months ago. Bravo Tom!. Will definitely be coming to him in 12 months when I want to trade.

Staff listened and sorted our issue

Have been working with Tommy Baugh and Alan Cain on taking care of our requirements for a Macan EV. Regular communication from our initial enquiry through to collection. Hand over day was thorough and we were taken care of from start to finish, everything explained in detail and a full lesson on the electric car and how everything works and how to get the most out of the car. A follow up phone the next day after collection to check if we are happy and that there will be a follow up masterclass with the car, to go over anything that may have been missed or we want to know more. Overall great customer service so far.

I had total trust in the service team they are knowledgeable honest and fair. They always carry out a thorough mechanical review, I had sensor faults and everything fixed quickly and thoroughly and all covered under warranty and I was kept very well informed which was a shortcoming I raised some months back and they upped their game. My thanks to Michelle for her great customer care who fought my corner to get everything covered within warranty.