Despite coming in early at 8:30 am, had to wait about 25 minutes to be attended to. This meant I was late for work. Otherwise, provision of courtesy car, customer service advisor paperwork were fine.... Voir plus
Établissement
Changer d'établissementLonglooms Road East, Cheshire Oaks, CH65CH65 9LF Ellesmere Port, England, GB
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Lisez les avis des autres
The staff were all very helpful. I was made to feel very special and no high pressure sales which was nice. Nothing was too much trouble nice atmosphere throughout the building. My sales person Alan... Voir plus
Welcoming location and staff. Sales team could not do enough to help with vehicle review and providing detail of various options available. Every one was so polite and went above and beyond to help a... Voir plus
L'entreprise a répondu
From the moment I walked in to the Porsche Centre, Chester the customer service was exemplary, from the initial greeting (Sophie) to Michelle, who dealt with my car undergoing a diagnostic check thro... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Longlooms Road East, Cheshire Oaks, CH65CH65 9LF, Ellesmere Port, England, Royaume-Uni
- +441513734899
4,1
Bien
362 avis
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Réponse de Sytner Group - Porsche Centre Chester
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our staff listened carefully and resolved your issue to your satisfaction. Providing attentive and efficient service is something we take great pride in, and it is wonderful to know this was reflected during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back to Porsche Centre Chester in the future. Kind regards, The Porsche Centre Chester Team
Have been working with Tommy Baugh and…
Have been working with Tommy Baugh and Alan Cain on taking care of our requirements for a Macan EV. Regular communication from our initial enquiry through to collection. Hand over day was thorough and we were taken care of from start to finish, everything explained in detail and a full lesson on the electric car and how everything works and how to get the most out of the car. A follow up phone the next day after collection to check if we are happy and that there will be a follow up masterclass with the car, to go over anything that may have been missed or we want to know more. Overall great customer service so far.
17 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Ruth, Thank you very much for your kind words and detailed feedback. We are thrilled to hear that Tommy and Alan provided clear communication and a thorough handover experience. It’s wonderful to know you feel well supported and informed about your Macan EV, including the electric car’s features. Your satisfaction means a great deal to us, and we’re delighted that the customer service has met your expectations from start to finish. We hope you enjoy every moment with your new vehicle. Best wishes, Porsche Centre Chester Team
I had total trust in the service team…
I had total trust in the service team they are knowledgeable honest and fair. They always carry out a thorough mechanical review, I had sensor faults and everything fixed quickly and thoroughly and all covered under warranty and I was kept very well informed which was a shortcoming I raised some months back and they upped their game. My thanks to Michelle for her great customer care who fought my corner to get everything covered within warranty.
19 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Thank you, Dave, for your wonderful feedback. We’re delighted to hear that you have complete trust in our service team and that Michelle provided exceptional customer care. It’s great to know that the sensor faults were quickly and thoroughly resolved under warranty, and that communication has improved since your last visit. Your kind words mean a lot to us, and we truly appreciate you recognising our commitment to honesty, fairness, and thoroughness in every mechanical review.
Michelle was very helpful and…
Michelle was very helpful and professional, it made the experience much smoother and easier. Although it is a shame I couldnt have my car collected as i have for over 10 years as a customer.
15 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Christopher, thank you for your kind words about Michelle’s assistance. We are delighted to hear that she made your experience smoother and easier. We fully appreciate your loyalty over the past ten years and understand how much you value the collection service. Your feedback is important to us, and we apologise for any inconvenience caused by this change. We hope to continue providing you with excellent service in the future and look forward to welcoming you back to Porsche Centre Chester.
Car booked in and work required…service
Car booked in and work required explained and menu price was charged. Offered refreshments and use of waiting area. Only flaw was the service book was not stamped.
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Stuart, Thank you very much for your kind words and for taking the time to share your experience at Porsche Centre Chester. We are delighted to hear that the explanation of the work, pricing, and our hospitality met your expectations. We apologise for the oversight regarding the stamping of your service book. Your feedback is greatly appreciated, and we hope to welcome you back soon for any future servicing needs. Kind regards, Porsche Centre Chester Team
same as always best service ive had…
same as always best service ive had from any dealership theres a reson we stick to porsche its not only the cars its the package .
3 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Ari, Thank you ever so much for your fantastic review. It’s brilliant to hear that our service consistently meets your expectations and that you appreciate the full Porsche experience, not just the cars. Your continued loyalty truly means a great deal to us. We’re honoured to have you as part of the Porsche Centre Chester family and look forward to continuing to provide the high standard of service you expect. Thanks again for taking the time to share your kind words. Best wishes, The Porsche Centre Chester Team
Excellent service provided through…
Excellent service provided through Nathan Sivills. I had initially boughtt the car in for some work and the problems were found at this visit. I was informed someone would be in touch. No one got in touch . I called and left a message through reception - still no one called . I went into prosche Chester and informed Nathan of the problem . He immediately arranged a service date and this was followed through to the end . Fantastic service by Nathan .
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Rajesh, Thank you very much for your kind words and for sharing your experience. We are delighted to hear that Nathan provided you with excellent service and was able to resolve the issue efficiently. Your feedback is greatly appreciated, and it’s wonderful to know that Nathan’s attentiveness made a positive difference. We truly value your continued trust in Porsche Centre Chester and look forward to assisting you again in the future. Best wishes, Porsche Centre Chester Team
I dealt with Tracie Darwood,regarding…
I dealt with Tracie Darwood,regarding extension of warranty for my 911.
She was polite, professional and patient.
Thanks for your help Tracie, much appreciated.
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Good Morning Tim, Thank you for taking the time to leave such positive feedback. I am delighted to hear that Tracie provided such professional and attentive support whilst arranging the extension of your 911 warranty. I will be sure to share your kind comments with Tracie, who will be thrilled to receive this recognition. We greatly appreciate your continued trust in Porsche Centre Chester and look forward to assisting you again in the future. Kind regards, The Team at Porsche Centre Chester
Think very carefully before buying a Taycan here
My experience with Porsche Chester has been appalling.
I have had problems with my Taycan virtually from the day I bought it, with repeated visits back to the dealership and an unacceptable amount of time off the road.
I am now facing an alleged high-voltage battery issue and a replacement cost of over £35,000. I also paid Porsche Chester £1,410 for investigation work, yet getting clear answers and documentation has involved endless chasing.
I specifically raised reliability concerns when buying the car because I live remotely. Had the potential vulnerability and enormous cost associated with damage to the underside/HV battery been properly explained to me, I would never have bought it.
A Porsche should come with premium service and peace of mind. My experience has been the complete opposite.
My complaint has now been formally escalated.
Based on my experience, I cannot recommend Porsche Chester — particularly if you are considering a Taycan.
2 septembre 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Good Morning Sarah, I am very sorry to read of your experience and the frustration this situation has caused. This is clearly not the level of ownership, communication, or customer care we strive to provide at Porsche Centre Chester. Whilst we fully understand your frustration, the vehicle was brought to us with significant damage and, as a Porsche Centre, we must follow the investigation and repair processes and guidelines set out by Porsche GB. We appreciate that this can be a lengthy and difficult situation, however please be assured that our team remains fully committed to working with all parties involved to achieve a fair and appropriate resolution. I understand your complaint has already been formally escalated, and I want to assure you that we take your concerns seriously. Should you wish to discuss this further, please feel free to contact me directly. Kind regards, Gene Linford Centre Principal Porsche Centre Chester
Avoid this company at all costs.
So the prompt has asked me, ‘what went wrong this time’, which is ironic given the amount that has gone wrong over three years of buying a car from Sytner Porsche in Chester.
Before I start, I am not one for giving negative public reviews but they have emailed me and asked for one. I would prefer to speak direct to source, but that has got me nowhere over three years, as no one at Sytner is prepared to listen or act on the car they sold me and the constant problems it has had.
I bought a Porsche car from the group in late 2023 and at a rough guess, they have had the car for repair work for at least three months of ownership. 12-15 times it has been in with them (I lost count of how many times it has been in as it became a laughable).
It has been in for trivial things not picked up in the Porsche 111 point check, which I am quite confident was never carried out when I bought the car from them, to more major issues such as corrosion, bolts failing on the exhaust box and belts snapping in the engine.
One of the latest episodes was serious corrosion on both rear wheel arches, which was picked up within two years of ownership. Chester Sytner hold themselves to zero accountability and just brush me away with my concerns. I had a car sold to me, at great expense, that has serious exterior corrosion and they expect me to foot the the bill on a car that is still under warranty.
At fear of writing too much, and going into too much detail online, my advice would be to avoid this group when buying your car. Buy it from somewhere else if you want to be dealt with professionally and responsibly.
Sytner Porsche Chester from top to bottom is a shambles. If you call them and you can’t get hold of who you need to get hold of, you are told they will ring you back, the call never comes (I have got used to chasing them now but I have never experienced a lack of professionalism like this from a company before). Only the other day, I had to ring three times throughout the course of a day to get an answer on something from them, each time I was told I would be called back immediately and each time the call never came. This might sound trivial, and it is, but if they can’t even tackle basic communication, how can they properly manage the sale of a car from start to finish,
Another trivial matter, just so you are aware of how this company cannot do the basics correctly. When your car is booked in with them you will be asked if you want your car cleaned. I reckon in the 12-15 times my car has been in, it has been cleaned 60% of the time. Yes it’s trivial and matters very little in the grand scheme of things, but don’t spend your money with a company that are inept and cannot commit to the basics.
If I could give zero stars for Sytner Porsche Chester on this platform, I would, however one star is the minimum.
29 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Mr Akesson, We are genuinely sorry to hear about your experience and the frustration caused. It is disappointing to learn that the service and communication you received fell far short of the standards we strive to maintain. Your feedback highlights important areas where improvements are needed. We appreciate you taking the time to share your concerns and sincerely regret any inconvenience you have faced during your ownership. Thank you for bringing these matters to our attention.
Warranty recall
Jasmin kept us updated throughout the work being done to the vehicle and it was carried out to a high standard.
11 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Cara, Thank you very much for your kind words. We’re delighted to hear that Jasmin kept you well informed throughout the process and that you were pleased with the high standard of work carried out on your vehicle. Your feedback is greatly appreciated and we look forward to welcoming you back to Porsche Centre Chester in the future. Kind regards, Porsche Centre Chester
Service satisfactory, but why don’t service advisors phone you back?!
Pickup service very helpful. Car serviced and valeted as expected.
But I had a couple of queries regarding the invoice and so rang to speak the service advisor the following day.
Rang first thing and was told he would ring me back. Hadn’t heard anything by the afternoon so rang again and told the same. No one contacted me.
I find this disappointing, surely a matter of courtesy to return a call. Basic customer service let down that frustrates customers!
28 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Thank you for your feedback. We are pleased to hear the pickup service and valet met your expectations. However, we sincerely apologise for the lack of follow-up regarding your invoice queries. We fully appreciate how important timely communication is and understand your frustration. Your comments highlight an area where we need to improve our customer service, and we regret any inconvenience caused. We hope to have the opportunity to restore your confidence in the future. Kind Regards, Porsche Centre Chester
Pleasant and helpful
Pleasant and helpful, the team at Porsche Chester helped us with an unexpected failure on our Macan, getting us back on the road promptly
21 août 2026
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Great for sales, atrocious service department
My hybrid remained in shop for 6 weeks plus, after software update they performed failed and destroyed a battery component. First delay occurred when only technician authorized to service this part suddenly had to leave for a week to a training course. Then dealership claimed Porsche parts was slow to delivery parts (whether that be GB or Germany).
Either Porsche was indeed slow to delivery but given my past experience with this dealer, my guess is that the parts were not ordered on a timely basis and/or delayed by technician’s absence.
Service advisor was absolutely brilliant and did everything to be helpful and informative. Dealership principal, on the other hand, never responded to any emails or phone calls.
This is truly an exceptional dealer on the sales side; helpful, courteous, lovely people, and excellent inventory.
On the other hand, service is a nightmare based on my multiple poor experiences. I will never use this dealer again, and I’m very lucky to have three others just about the same distance to choose from.
6 juillet 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear John, Thank you for sharing your feedback. We sincerely apologise for the delays and the inconvenience caused during your service experience. It is regrettable that the part failure and communication issues have left you dissatisfied. We appreciate your kind words about our sales team and service advisor, and we are sorry that other aspects did not meet your expectations. We value all customer comments and thank you again for raising this with us. Kind regards, Porsche Centre Chester
The whole process was very great from…
The whole process was very great from start to finish.
Tom was very helpful, responsive and great to deal with.
Details like replacing the pads and discs prior to delivery were really appreciated.
Highly recommended.
19 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear David, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Tom provided helpful and responsive service throughout the process. It’s wonderful to know that the attention to detail, such as replacing the pads and discs prior to delivery, made a positive impression. Your recommendation means a great deal to us, and we look forward to assisting you again in the future. Best regards, Porsche Centre Chester Team
Great sales service
James was great. Explained everything clearly, went out of his way to find all available options and clearly pointed us in the direction of the right spec.
9 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Good Afternoon Michael, Thank you for taking the time to leave such positive feedback. I am delighted to hear that James helped you find the right specification for your needs. I will be sure to share your kind comments with him. We appreciate your support and look forward to welcoming you back to Porsche Centre Chester in the future. Kind regards, The Team at Porsche Centre Chester
Andy has been a pleasure to deal with.
Andrew/Andy Haynes has been an absolute pleasure to deal with from moment one. Quick to the point, communicates exceptionally, thoughtful and cares deeply about delivering outstanding service. In a world where customer high quality service is vanishingly rare, Andy stands out like a beacon.
14 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Good Afternoon Stephen, Thank you for taking the time to share your feedback. I am delighted to read your comments regarding your experience with Andy Haynes. Providing exceptional customer service is something we are passionate about at Porsche Centre Chester, and it is fantastic to hear that Andy's communication, professionalism, and dedication made such a positive impression. I will ensure your kind words are shared with Andy and the wider team. Thank you once again for your support and recommendation. Kind regards, The Team at Porsche Centre Chester
Professional and responsive
We were looked after by Jazzmine from first contact to resolution of our problem. Jazzmine was very professional and responsive with minimum delay and clarity on what was needed.
12 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear David, Thank you very much for your kind words. We are delighted to hear that Jazzmine provided you with professional and responsive service from start to finish. It is always our aim to ensure clear communication and minimise any delays, so it’s wonderful to know you felt well looked after throughout. Your feedback is greatly appreciated and encourages us to maintain the highest standards. We look forward to welcoming you back to Porsche Centre Chester in the future. Kind regards, Porsche Centre Chester Team
Professional service from Chester
Friendly reception from all staff, especially Jamie-Lee, kept in touch throughout with the work needed and timescale. Good to catch up with James (sales) and Helen (finance) too.
14 juillet 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt welcomed by Jamie-Lee and that communication regarding the work and timescale was clear. It’s great to know you enjoyed catching up with James in sales and Helen in finance. Your positive feedback means a great deal to the whole team here at Porsche Centre Chester. We look forward to welcoming you back in the future. Best regards, Porsche Centre Chester Team
Queries resolved promptly with positive, pro-active action.
All my queries were answered promptly and courteously, and any problems arising were resolved quickly. I made some suggestions about possible improvements and the response was very positive and pro-active giving confidence that the future service will even continue to improve.
7 août 2026
Avis spontané
Réponse de Sytner Group - Porsche Centre Chester
Dear Morgan, Thank you for your wonderful review. We are delighted to hear that all your queries were addressed promptly and courteously, and that any issues were resolved quickly to your satisfaction. It is particularly pleasing to know that you felt confident in our positive and pro-active approach to your suggestions. Your kind words are greatly appreciated and serve as excellent encouragement for the whole team. We look forward to continuing to provide you with excellent service in the future. Kind regards, Porsche Centre Chester
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