Sytner Group - Porsche Centre Chester Avis 

A word of warning. Please take care when trusting your Porsche to this organisation for servicing and warranty work. The customer service performance is pretty shocking for a premium brand. I can’t begin to list the litany of issues I have experienced.

Absolutely appalling
Whilst the reason for my appointment as confirmed 2 days prior they still failed to do one of my requirements (wheel painting to damage ) not telling me until I paid and then stating I would need to rebook even though they had th car for 2 days and messed up ordering the correct tyres
This is the third occasion when I have been let down and in each visit asking for the manager to call but that has simply not happened
I , my wife e and son have all had issues with the service department over the last 6 months to such an extent we will not be using this dealership ever again

I would like to express my thanks to the sales staff and particularly James Mceown of Porsche Chester for his excellent professional help and assistance with my recent Porsche Macan T purchase

Customer service shocking their attitude and lack of call backs absolutely terrible
Their lack of getting the car in even though there was a call back on it which they didn’t let us know about till I contacted them about another problem on the 5 dec cost us three rear tyres until they sorted it out as we had to wait till 22 nd January then further more till the 16 th March for the problem to be rectified even though I voiced my concerns about the wait as regards to the tyres.
There will definitely be a complaint going to Porsche uk and needless to say we won’t be purchasing at Chester again.

Great early morning reception at 8am and I ask for a 4pm pickup which left ample time for a service but on returning at 3.45pm the car was still not ready, not cleaned and no invoice. I ended up missing a physio appointment and still await an invoice for the 1.2k I had to pay pre taking the car.

Collected my Taycan after a recent full service and unfortunately I was so engrossed in drinking the lovely coffee and stuffing my face with Digestive biscuits that I left my Rucksack on a chair near Reception in new car sales! An hour later, Reception called me when I was virtually home to advise that my bag had been found and secured, (it contained a laptop, driving license and passport), and of course I should return and collect. I dropped in on Saturday afternoon and was greeted by a beaming Sophie who I have not seen on Site for a while now that she is part time. I have to say that she is a credit to the Dealership, such a lovely caring person whom any business should be proud to have on their front of house Team! X

Current on going issue with sytner porsche Cheshire oaks, my panamera broke down after sitting 2 weeks while on holiday in October 2025.... march 2026.... the car is still broken so far all I got from sytner is "sorry" and a courtesy car.... £890 pm, for 5 months and counting wasted on car im not even using.... complaints sent not a word from management or sytner.... great when selling to you ghosts when somethings wrong. Staff are super friendly though

Excellent. I purchased my first Porsche in 1983 and have probably bought Over 20.
The design quality has always been been important.
My career as a designer etc obviously appreciates the ethos of Porsche and the service and support has always been impeccable.
The staff and service I have received for over twenty years is a fair indication of me appreciation of the Mark and staff and service received has always been impeccable. I class the people at you establishment as friends
Thank you

Excellent Service
I had my car in for its MOT and the whole experience was excellent from start to finish. The team were friendly, professional, and kept me fully updated throughout the process. Everything was explained clearly, with no pressure and no surprises, just honest, reliable service.
My car was ready exactly when they said it would be, freshly washed and running perfectly. It’s rare to find a dealership that genuinely cares about its customers, but these guys truly do.
Highly recommend them to anyone looking for a trustworthy and efficient car dealer. I’ll definitely be returning.

We were delighted to have been met at Chester rail station by Tomos. The MacanEV instantly set the day. His ease of engagement and professionalism made the whole experience wonderful. Handover wasn’t rushed and most everything I could comprehend explained with enthusiasm. In fact we were so excited and made so welcome that we really didn’t want to leave your
Dealership.

Appalling customer service from start to finish.

Approachable and down to earth staff.

Professional, helpful and representative excellent in explaining the running and apps on vehicle.
The only reason we gave 4 and not 5 stars is that the experience was rather rushed as it was their year end. I understand this pressure for any company at year end to get the money in but we as the customer were making big decisions under pressure.
It appears after hearing from Porsche that I misunderstood it being "Year End" and was infact month end. My intention was not to give a poor review as the experience overall was excellent just a little rushed. The employee couldn't have been more helpful and we would rate his handling of us as 10 out of 10. We wouldn't wish to be down rate the overall experience. In retrospect we should have give 5 star.

Great service ! Highly recommended. Nathan was extremely helpful and sorted my servicing out with great efficiency.

Feeling really upset about my car situation today, my car was in last week due to water coming in, i picked the car up on Tuesday and was told everything was now fine, the doors had been adjusted and something with the window seal after tinting but the car had tints when i bought it from Porsche in Aug 2024 and only had water problem starting in December 2025. It was dark when i got home on Tuesday and i didn’t drive the car on Wednesday, after arriving in work yesterday i noticed the familiar wet patch on the door, on my way home from work yesterday i noticed a big blob of water running down my dashboard it appears to have come from a seam in my dashboard near the light switch, to my disappointment this morning i had many water droplets on the inside of the door seal near the roof, i decided to open the back door also to have a look and that was the same. I would have thought that the door seals would have been checked last week or is this now something that has happened after the doors have been adjusted and the water mark on the door and dash are separate. I had to phone multiple times yesterday to get my car scheduled back in for Monday, no one ever phones back when they say the will and it becomes very stressful and frustrating, if you are lucky you get a email but not everyone likes to communicate this way. I feel really upset today about the whole situation and having yo take my car back so soon when i have a busy schedule myself, it’s a two hour drive each way for me and Chester are the closest dealership to me. I will say the staff are lovely when you are there and the receptionists are lovely and friendly and the dealership is very welcoming but trying to communicate with the service department is a nightmare and causes much unwanted stress. Hopefully my car will be repaired next week, i have also enquired about a extended warranty when mine runs out in Aug/Sept but still waiting for someone to contact me.

Exceptional product and service. From the moment I arrived it wasnt like a normal sales environment, they simply let the product do the talking. Always on hand with answers to questions, I had a lot! Will always go back there going forwards.... oh and I love the car !!!

Brilliant service. Nathan from the service was great.

I booked viewing and moment I walked in the showroom I was so impressed by the presentation of the car. Stunning Porsche Boxster 718 GTS in black looked as good as new !!!! Stunning car !!!!!

The sales man Nathan was excellent and very knowledgable and understood my nervousness at spending so much money on my dream car and was patient when I weighed up the purchase.

I’m now the owner of perfect car - Nathan also supported me through the reg plate transfer process which took a week and was seamless process.

Absolutely would recommend seeing Nathan if you want to find your perfect car. The handover and collection was the best experience I’ve ever had when buying anything - the little touches of
champagne to take home
A pillar in front of room stating congratulation on collection your new car
A personalised unveiling in excellent room

Honestly was speechless !!!

Thank you again for everything

Paula

From the moment we stepped foot into the showroom we were treated with the upmost respect and courtesy. Nothing was a problem for Tom Hughes our sales executive as we worked our way through cars opening and closing until we eventually took a Cayenne on a test drive. The day of exchange and new car collection was much of the same; with being to made valued as a customer with nothing being a problem to sort or do. A new car is always nice, but the "process" and customer intimacy made it that extra special. Thanks to Tom and the team who made us so welcome.

Putting aside the fact that I've asked them three times to correct my name and email address, I put my car in for an MOT and agreed to wait 2 hours at the dealership.
The day before I got a text message with the wrong time on it. Had to contact the dealer to clarify.
After 90 mins was told car had passed MOT and was going for a courtesy wash and vac. Chased 45 mins later and then 30 mins after that I was advised they had “forgotten” to wash it. Took the keys and left.
They were supposed to provide a valuation but no one got in touch.
Very poor customer service.