Sytner Group - Porsche Centre Chester Avis 

Friendly staff. Efficient. Competitively priced servicing.

Terrible communication, something systemically wrong with operation, far more chiefs than technical staff, but nice people.

My vehicle had gone in for a simple software update it come back with a dent in the front wing and several scratches .

Update having spoken to one of the senior service members back in December about this matter I have booked my vehicle in for some further warranty work on the charging flap. on delivering my vehicle to the facility. The senior service supervisor asked me about the scratches on the Dent. I showed him the damage that has occurred on Porsche Centre Chester facility. I was astonished when I collected the vehicle the next day that the Dent and the scratches had not been repaired as they had several weeks to organise a person to come out and repair the damage I was told I would have to wait another three weeks and they would send somebody out to my property.
The actual work they carried out on the charging flap in all fairness has been carried out to a very satisfactory standard and I have to say over the last two years I have purchased two Porsche from Porsche Centre Chester and that was a very good experience. They made me feel welcome and at every stage each person that dealt with the finances were very professional friendly and couldn’t do more however because the vehicle has been scratched on their facility and they have not repaired it I will not be going back for a new vehicle in the future. I’m going to have my vehicle repaired and purchase another Porsche from somewhere a little more local to where I live live.
Life goes on I have no prejudiced against Porsche Centre Chester at the end of the day it’s their loss

This is my second purchase from Porsche Chester and the customer service has been exceptional again. Liam looked after everything from the first enquiry to handover with a really professional and friendly approach. He was knowledgeable, responsive, and made sure the whole process was straightforward and stress-free. I’m delighted with the car and the overall experience — Liam is a real asset to the team. Wouldn’t hesitate to recommend Robert Ellick

Service standard well below what is expected.
Getting in contact with the dealership is extremely frustrating, phone numbers rarely answered despite the new GM stating this would be addressed.
Service advisor never responded when they said they would and constantly had to be chased up.
Twice had the return of my car delayed, the second time as the technician was moved to cover other customers' jobs. A standard you wouldn't expect from any brand let a lone Porsche. Unacceptable for a Porsche dealer or a Penske dealership.

I had two rear alloys repaired and re sprayed, which meant the car was in for two days, which looking back seems a day longer than really required.
On the first day I had a call recommending I have all four wheels sprayed in case the new paint didn’t match. This was a big surprise as I had the wheels sprayed gold (arum) about 6 months ago by the Porsche dealer that sold me the car. I would not expect any paint to have faded enough in six months that it be noticeable, especially from a prestigious manufacturer.
I was also very surprised and shocked that Porsche Chester didn’t seem to be able to match the colour. I’m pretty sure paint colours are coded, so it should’ve been easy to find the code for Arum gold. It was not a mix to my specifications, just a colour that Porsche offered.
Further, the communication between Porsche Chester and me was not overwhelming good. Probably wrongly, I was left feeling that your company was encouraging me to spray all four wheels because you couldn’t find the correct paint code.
On the second day I was informed about 12:00 that the job had not been started due to the paint colour problems. Then I was suddenly told that the wheels were being sprayed and I could pick the car up about 17:30. This left me wondering why the car was with you for two days when it seems the work could be done in perhaps 5-6 hours. I was told this was due to miscommunication between yourselves and the company doing the work, and I believe this, but it does leave a sour taste and a lingering feeling of disappointment and frustration.
This is my first time using Porsche Chester for any work and it wasn’t a good experience.

Exceptional Service from an Outstanding Salesman – Highly Recommend! Nathan Woodworth in Porsche Chester

I had the pleasure of working with Nathan Woodworth when purchasing my Porsche in Chester Porsche center, and I cannot speak highly enough of the experience. From start to finish, he went above and beyond to ensure I felt completely comfortable with my purchase.

Right from the beginning, Nathan took the time to understand my needs and carefully listened to what I was looking for in my dream car. He didn't just try to sell me anything—he genuinely cared about getting me the right vehicle. The level of detail he provided throughout the entire process was impressive. He walked me through every aspect of the car, explaining all the features and options in depth, ensuring I fully understood what I was getting.

What stood out most to me was his willingness to go the extra mile. He worked tirelessly to secure all the extra features I wanted and even added additional perks that I hadn’t initially thought about. It was clear that he wasn’t just trying to make a sale, but truly wanted to make sure I was getting exactly what I wanted, no matter how specific the request.

I was initially nervous about purchasing a car without seeing it specially 4 hrs away from London i would never buy anything withot seen it however Nathan built a genuine sense of trust with me. He was transparent, honest, and took the time to explain everything in great detail, which made me feel confident moving forward.

His communication was flawless, and I knew I was in good hands every step of the way. He's speed was excellent always responded and picked up my emails. I drove him mad with my questions;-( as i was a nervous buyer In the end, I walked away with the car of my dreams, all thanks to his dedication and exceptional service.

I truly appreciate how he handled the entire process, and I can confidently say that I will be recommending him to anyone in the market for a car and my next car I will definitely remember to contact Nathan to purchase it again. It was also after sales that nathan was there which is key for any buyer.

He had my car delivered by Matt, who was also excellent, he drove down 4 hrs and sat down with me at my home to explain everything in detail. Cant thank him enough he was very good.

Thank you Nathan and Porsche Chester for making my purchase a safe, secure purchase. I would highly recommend anyone dealing with Nathan you'll be great hands and get what you were promised. Regards Niamh

Greeted nicely on arrival and when picking up car
It was in for software update whilst there a full health check was carried out and valeted ( it was very dirty)
All free of charge and a nice coffee too!
5 stars.

What is of most importance, is the ability to relate to staff in your dealership face to face. The personal touch is fading in today’s online faceless drive, so please let me compliment you and your staff at Porsche Chester for the service you offer. David Moore

Excellent service all round from James

Great service as always

Certainly a five star service from Tommy Bargh!
For reasons we weren’t too sure of which model to go for & Tommy was so patient in ensuring we got the best match for us.
Once we had decided, we were against a dead line which changes in production and Tommy went out of his way and beyond in securing a slot for us and specking out a car for us.
At every step, Tommy was patiently there for us to the actual day & the drama of a dream car! I even think we won him over with our banana coloured 718; which we love!

Excellent Service all round when my Taycan undertook its first 24 month Service.

Purchased a 2023 911 C4GTS in Feb 25.

THE worst car I have ever owned, only matched/bettered by the very poor service by Porsche Chester.

Very poor communication, I am writing this after sending them an email on the 31/10 (to Dealer Principal). No response. Previous communication from them only after contacting Sytner HQ to try to resolve.

No correct invoices at handover, the only ones presented had the incorrect name.

Faults immediately apparent on drive home. (Suspension fault, engine mounts rattling, sunroof seal detached, and a short while later the surround cameras stopped functioning)

Car has had multiple visits to Porsche. Car now sold.

Beware.

Bought my Taycan 4S earlier this year through Porsche Chester and wow, what a great experience I’ve had!

Andrew Haynes has looked after me hand and foot since I first spoke with him on the phone!

I’m still being treated like a new customer to date 7 months later, I’ve never experienced service like it!

Each time I’ve encountered a minimal issue, such as this week, my alloys were chipping, Andrew sent a local company (County Durham) to my workplace and had all four refurbished! Exceptional!

Thank you Andrew, you really have been the shining star for the business in my opinion, keep it up!

It turns out buying a 5 star car does indeed come with 5 star aftercare!

Can’t wait until 2027 to order my new one with you guys!

PS. The car is incredible, those 570 horses are wild but great fun!

Thank you for a great experience so far…

What made our experience great? Jack Berman and Tomos Hughes. Porsche Centre Chester operate a salesman buddy system to ensure that at any point a customer calls in to the showroom they are dealt with by the same team members. This guarantees the relationship is maintained and gives the customer a much more personal service making them feel valued. My wife and I certainly did feel this way. The level of knowledge and care both Jack and Tom afforded us was and continues to be exceptional. If you’re looking for a truly top notch experience in buying your next car these two lads are your guys.

The Centre is a premium place to spend your time in also, you’re made to feel welcome by all the staff that mill around and are taken care of whilst you wait if needs be.

Drop by to buy or just to be wowed!

Everything about the Porsche Center Chester screams professionalism - from first entering the showroom, the welcome from the staff and the service delivered. That is no more demonstrated than by the friendliness, knowledge and understanding exhibited by Jack Berman. Jack took time to truly understand my motivations - the 911 was a belated retirement present to myself (some present - I know I'm a lucky boy with a very understanding wife!). The rapport developed between us was absolutely spot on and in fact we talked about golf almost as much as the car! Then came the day of the handover (6 August) and the whole experience was most enjoyable.

I have no doubt whatsoever that Porsche Center Chester will continue to support my journey with my 911 ownership with the same level of care and profesionalism.

Second time buying with Porsche Centre Chester...used Nathan and a great experience.. love my new car and can't wait to buy my next with you..

Bought my first Porsche with Nathan, fair price, car is beautiful, first time collecting a car with a full tank:) happy with Chester Porsche Centre