I had cause to visit Sytner Motorrad for a couple of warranty jobs , Even though I didn't source my machine from Sytner the service was nothing other than first class, with a courtesy Bike provided wi... Voir plus
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Lisez les avis des autres
Out standing sales team , Great experience. Matt was exceptional. 1 negative, I am stranded at home1 day after collection waiting for BmW assist , due to a dead battery . This was very disappoin... Voir plus
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The customer service when you actually get to speak to someone is generally good …. The telephone system however is neither fit for purpose or in line with the service standards expected from a premiu... Voir plus
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I have been looking for a K1600 GTL for some time and wanted a test drive on one before purchasing - Sam looked after me from my initial enquiry to booking the test drive and sorting all the insuran... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Raby Street, WV2 1AS, Wolverhampton, England, Royaume-Uni
- 01902457050
4,1
Bien
54 avis
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I had cause to visit Sytner Motorrad…
I had cause to visit Sytner Motorrad for a couple of warranty jobs , Even though I didn't source my machine from Sytner the service was nothing other than first class, with a courtesy Bike provided without asking, a special mention to Kaycey in Service who went out of her way ... A good friendly team , thank you
14 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Mark, Thank you for your kind words and for taking the time to share your experience. It’s wonderful to know that the courtesy bike was a helpful touch. Your appreciation means a great deal to us all at Sytner BMW Motorrad Wolverhampton. We look forward to welcoming you back in the future. Best wishes, The Sytner BMW Motorrad Wolverhampton Team
Excellent service and front desk…
Excellent service and front desk attention.
12 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Ian, Thank you for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that you found our service and front desk attention excellent. It is always our aim to provide a welcoming and professional environment for all our customers. Your feedback is greatly appreciated and motivates our team to maintain the highest standards. We look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Best regards, The Sytner BMW Motorrad Wolverhampton Team
I just purchased my fifth motorcycle…
I just purchased my fifth motorcycle from BMW Sytner Wolverhampton, and once again, the experience was flawless. The team consistently delivers exceptional customer service, making the entire buying process smooth and enjoyable. Their expertise and dedication are why I keep coming back. Highly recommended for any rider!
5 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you very much for your review Nathan. W. We look forward to welcoming you back for your next motorcycle purchase. Ride safe and enjoy every journey! Kind Regards, The Wolverhampton Motorrad Team
Part exchanged my bmwrf900 for a new…
Part exchanged my bmwrf900 for a new bmw s1000r and from the first meeting with raj he helped me with the purchase of the new bike and some helpful information on security and informed opinion on alarms and other issues.
26 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Stephen, thank you for your kind words and for choosing Sytner BMW Motorrad Wolverhampton for your new BMW S1000R. We are delighted to hear that Raj was able to assist you so thoroughly and provide valuable advice regarding security and alarms. It’s wonderful to know that your experience from part-exchange to purchase was smooth and informative. We hope you enjoy every mile on your new bike and look forward to seeing you again in the future. Safe riding!
Helpful staff
Helpful staff, everything requested was done, very good overall.
23 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Philip, Thank you for your kind words and for taking the time to share your experience with us at Sytner BMW Motorrad Wolverhampton. We are delighted to hear that you found our staff helpful and that all your requests were met to your satisfaction. Best regards, The Sytner BMW Motorrad Wolverhampton Team
Very disappointed today with Sytner
Very disappointed today with Sytner, brought a car from what was your willenhall site and a warranty got an issue with the car called your Wolverhampton site 10 times today to speak to them all I got was an automated service and told “ you will get a call back In 45 mins” had one call back that rand twice and then hung up before I had chance to answer very poor after sales service.
1 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Adam, We sincerely apologise for the frustration and inconvenience you have experienced. However, your Review has been sent to Sytner Wolverhampton, who are not part and totally independent of the Willenhall site. Kind regards, Sytner Wolverhampton
Salesman, arrogant or just disrespectful?
I drove through awful weather to get to Sytner Motorrad Wolverhampton this morning to view a C400X scooter that was advertised (at a lower price on Auto trader than in the showroom actually!) I saw the said vehicle and the salesman asked if I was ok and needed any help. I told him right away that the scooter in their showroom had got the wrong tyres on. Immediately he asked where I had got the information from. I told him off the BMW Website, although I don't think he heard me. He then said he questioned the "validity of the information". ( Can I ask what that actually meant? Was he saying that I was lying? ) He then asked if I was interested in the scooter. I said "I was" and went to walk out. As I was leaving he asked why I wasn't interested any more!
I think the situation spoke for itself. Sytner have lost a sale, a customer and any good will (I have bought 3 bikes off them in recent times). Incredible how to self destruct in a few minutes.
29 août 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Ian, thank you for sharing your experience. We are truly sorry to hear that your visit did not meet your expectations and that you felt questioned about the information you provided. Your loyalty as a returning customer is greatly appreciated, and it is disappointing to learn that we lost your trust. We value all feedback and regret any frustration caused during your visit. Please accept our sincere apologies for any inconvenience experienced.
Shocking service £3000 worth of damage…
Shocking service £3000 worth of damage and they let me drive of the forecourt knowing the damage they have done I await the next steps not very hopeful tbh
20 août 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Mr Woolridge, We are truly sorry to hear about your experience and the distress caused by the damage to your vehicle. Your feedback is important to us, and we sincerely hope to regain your trust once we have fully investigated the matter. Thank you for bringing this to our attention. The Wolverhampton Motorrad Team
Struggled to get tyres for service.
Struggled to get tyres for service.
Waiting times are long.
Bike was in workshop 1hr 30 £200 labour ?
Labour cost more than the parts fitted.
14 août 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Steve, thank you for sharing your feedback. We apologise for the delays you experienced in obtaining tyres and the length of waiting times. We appreciate that the time your bike spent in the workshop and the associated labour costs did not meet your expectations. We understand how important efficiency and clear value are to our customers, and we are sorry that this was not reflected during your visit. Your comments are valued and help us to continually review our service standards.
Synter Wolverhampton not the experience
Telephone answer system terrible missed faults ordered wrong parts 2 months to do a 2 day job not a good experience
4 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Adam, We are truly sorry to hear about your disappointing experience with our telephone system and the delay in completing your job. This is certainly not the standard we aim to provide, and we apologise for any inconvenience caused. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to have the opportunity to address this directly with you. Kind regards, Sytner BMW Motorrad Wolverhampton
Really impressed with the service I…
Really impressed with the service I received and very fair price wise as well .
The one thing I wasn’t impressed with was waiting a week to be contacted after I placed a message on the answer service because for some reason they will not answer the phone then told someone would call me , they didn’t so I called in person where I spoke to Helen who was exceptionally helpful and got me booked in no problems at all can’t thank her enough .
9 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you, Vincent, for your kind words and detailed feedback. We’re delighted to hear that Helen was able to assist you so effectively and that you found our pricing fair. We do apologise for the delay in responding to your initial message and appreciate your patience in calling in person. Your satisfaction is very important to us, and it’s great to know you felt well looked after once you made contact. We truly appreciate you taking the time to share your experience.
Superb service from Kacey & the service…
Superb service from Kacey & the service team, many thanks
16 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you very much for your kind words and positive feedback. We are delighted to hear that Kacey and the service team provided you with superb service. It is always our aim to ensure every customer feels valued and well looked after. Your appreciation means a great deal to all of us here at Sytner BMW Motorrad Wolverhampton. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Many thanks once again.
Being able to drop my bikes off at the…
Being able to drop my bikes off at the weekend and leave for a week for service then collect the following weekend.
13 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Mr Burton, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our weekend drop-off and collection service has been convenient for you, allowing you to leave your bike with us and collect it at a time that suits your schedule. It’s always our aim to provide a seamless and flexible service for our customers. We truly appreciate your support and look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Best regards, The Sytner BMW Motorrad Wolverhampton Team
My RS had a clutch slip problem
My RS had a clutch slip problem. It was fixed under warranty without any hassle.
3 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear John, Thank you very much for your kind words. We’re delighted to hear that your RS’s clutch slip issue was resolved smoothly and efficiently under warranty. It’s always our aim to provide hassle-free service and ensure our customers feel valued and supported throughout their experience. Your feedback is greatly appreciated and motivates our team to maintain the highest standards. We look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Best regards, The Sytner BMW Motorrad Wolverhampton Team
Just got new r1300gs
Just got new r1300gs. Love it.
Thanks team!!!! You are the best!
25 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you so much, Gregory, for your review! We’re absolutely thrilled to hear how much you love your new R1300GS. It’s always a pleasure to assist passionate riders like yourself, and your kind words truly mean a lot to the entire team here at Sytner BMW Motorrad Wolverhampton. We hope your new bike brings you many exciting and enjoyable journeys ahead. Thanks again for choosing us – we really appreciate your support and enthusiasm!
Good service team, nearly impossible to be able to speak to them!
The customer service when you actually get to speak to someone is generally good …. The telephone system however is neither fit for purpose or in line with the service standards expected from a premium product….. it’s almost like they don’t want their customers to be able to speak to them?!? Could do much better.
18 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear John, thank you for your feedback. We are pleased to hear that your experience when speaking to our team has generally been positive. However, we sincerely apologise for the frustration caused by our telephone system. We appreciate your comments and understand how important it is for our customers to be able to contact us easily. Your observations are valuable, and we hope to provide a smoother experience in the future. Thank you once again for sharing your thoughts.
Service done on time curtesy bike ready…
Service done on time curtesy bike ready no surprises very good.
I’m not so keen on new phone system for booking and would like reassurance that Sytner is committed to Mottorad as well as cars.
7 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Roger, thank you for your kind words regarding the timely service and courtesy bike. We appreciate your honest feedback about the new phone system and understand your concerns. Please be assured that Sytner remains fully committed to BMW Motorrad as well as our car customers. Your satisfaction is very important to us, and we value your continued support. Should you have any further comments or require assistance, please do not hesitate to get in touch. Kind regards, Sytner BMW Motorrad Wolverhampton.
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Ed, Thank you very much for your kind words. We are delighted to hear that you found our team friendly, efficient and professional. It is always our aim to provide the best possible service to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Your support means a great deal to us. Best wishes, The Sytner BMW Motorrad Wolverhampton Team
Great customer experience
My BMW service was easy to book and I was able to have a loan bike overnight as the dealership was a fair distance away. The staff kept me informed and let me know when my bike was ready to collect.
6 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience with us. It’s great to know our team kept you well informed throughout and that you were pleased with the service. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Best regards, The Motorrad Wolverhampton Team
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Kevin, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our communication and customer service met your expectations. At Sytner BMW Motorrad Wolverhampton, we always strive to provide a welcoming and positive atmosphere for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes from all of us.
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