I had cause to visit Sytner Motorrad for a couple of warranty jobs , Even though I didn't source my machine from Sytner the service was nothing other than first class, with a courtesy Bike provided wi... Voir plus
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Lisez les avis des autres
Out standing sales team , Great experience. Matt was exceptional. 1 negative, I am stranded at home1 day after collection waiting for BmW assist , due to a dead battery . This was very disappoin... Voir plus
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The customer service when you actually get to speak to someone is generally good …. The telephone system however is neither fit for purpose or in line with the service standards expected from a premiu... Voir plus
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I have been looking for a K1600 GTL for some time and wanted a test drive on one before purchasing - Sam looked after me from my initial enquiry to booking the test drive and sorting all the insuran... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Raby Street, WV2 1AS, Wolverhampton, England, Royaume-Uni
- 01902457050
4,1
Bien
54 avis
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Prompt and excellent from the Service…
Prompt and excellent from the Service team, nice loan bike, good communication and fair price, Nice to see Raj again frim sales team, friendly and attentive as ever and plenty of coffee during chat, thank you
22 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Andrew, Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that the service team provided prompt and excellent support, and that you enjoyed the loan bike and fair pricing. Raj will be pleased to know you appreciated his friendly and attentive approach. It’s always a pleasure to offer a warm welcome and a good cup of coffee during your visit. We look forward to seeing you again soon. Best regards, Sytner BMW Motorrad Wolverhampton
Started great but experience so far is…
Started great but experience so far is concerning. Bought a great product 1300 Gsa. Great experience initially but have had my bike since the 31st March and vehicle has had an issue with battery and tracker fitted at the dealership on recommendation. Two emergancy call outs and a new battery Bike recovered to dealer no resolution in site bike still at Dealer awaiting a resolution. At the moment paying for a very expensive ornament. Not happy
21 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Stu, We are sorry to hear about the difficulties you have experienced with your 1300 GSA and the ongoing issues since your purchase. We appreciate your initial positive feedback but understand your frustration with the current situation. Our Brand Manager, Ben Rae is involved with this issue and we hope to resolve it quickly. Kind regards, Sytner BMW Motorrad Wolverhampton
Speaking to someone is hard to do
It would appear when trying to speak to someone to book a service or to check up about a service you no longer can do so. You listen to a chat bot or some such tech that gives you options. In my case I'd booked to have the discs, pads and fuel change online but had not received any confirmation of the service and date chosen. After phoning the Sytner's number, I got this chat bot that gave options. After choosing service I then chose to have a call back. The chat bot then for asked my details, which I gave but which it failed understand and I had to repeat. It then had to leave a message after which you're supposed to say 'finished'. I left message asking for confirmation of the date I'd booked online. I then said 'finished'. I ended up repeating finished more than 9 times before it accepted I'd finished. According to the chat bot someone is supposed to phone back within 45 minutes during business hours. At the time of this review no call back but in theory Sytner have 25 minutes to call me back. Infruriating and in my book poor customer service. As per usual, corporate decision to cut costs/manage/improve their staffs' efficiency at the expense of the customer.
Following my posting this review, I did get a call back from Sytner. I was told by the lady that callled me that it turns out that if you book online you don't get any form of confirmation other than a telephone call the day you've booked asking for confirmation that you'll be attending on the day.
To me, it a crazy way of managing appointments providing customer care but know doubt the company has spent a fair few bob employing some statistician/algorithm that tells the company that they'll save on staffing and still make money.
Response from Sytner is typical corporate spin or is it a chat bot/AI that responded? What is use of an email address?
21 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
We apologise for the frustrating experience you have had with our chat bot and the lack of timely communication regarding your service booking. This is certainly not the standard of customer service we aim to provide. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, who will be happy to discuss your concerns further and assist you personally. Thank you for bringing this to our attention.
Out standing sales team
Out standing sales team , Great experience. Matt was exceptional.
1 negative, I am stranded at home1 day after collection waiting for BmW assist , due to a dead battery . This was very disappointing and hence missed a special group ride out !
This dept needs to be aware of this , please ?
Otherwise love my bike .. onwards and upwards all sorted Sunday Morning .
17 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Carl, thank you for your kind words. We are delighted to hear you had a great experience and love your new bike. We do apologise for the inconvenience caused by the battery issue and understand how disappointing it must have been to miss your group ride. Your feedback is appreciated and will be taken on board. We hope you enjoy many more rides ahead and look forward to seeing you again soon.
Triple black GS 1300 ASA …
I was welcomed to the dealership by Raj who I have dealt with for a couple of years having bought a M1000XR from him in the past .Raj provides excellent service and I was very happy with a competitively priced GS 1300 ASA Triple Black . It was delivered yesterday afternoon by Liam who was very helpful and knowledgeable. I will continue to use your dealership .
14 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you for your 5-star review. We’re delighted to hear that Raj has continued to provide you with excellent service. We truly appreciate your continued support and look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Safe riding!
Great service
Great service. Especially like the walkaround video from the technician. Great touch. Thank you 👍
8 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Anthony, Thank you for your kind words and for taking the time to leave us a 5-star review. Your positive feedback means a great deal to the entire team here at Sytner BMW Motorrad Wolverhampton. We look forward to welcoming you back in the future. Best regards, The Sytner BMW Motorrad Wolverhampton Team
If carlsberg did service teams!
If carlsberg did service teams!
Booked bike in,serviced in good time and paid a reasonable price.
The ladies on the service desk are very knowledgeable and answered all my questions.
The coffee while you wait is sound also.
7 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you, Jon, for your review. It’s great to know our service desk team provided knowledgeable and helpful assistance, and that you enjoyed the coffee while you waited. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Great service throughout
Great service throughout. Waited whilst my bike was being looked at and was done and dusted promptly.
24 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear KJB, Thank you for your kind words and for taking the time to share your experience with us. It is always our aim to provide efficient and friendly service, ensuring our customers feel valued throughout their visit. We truly appreciate your positive feedback and look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Best regards, The Sytner BMW Motorrad Wolverhampton Team
Never a chore..
Everyone, at the dealership is delightful, service and sales always offer a professional yet very friendly service, so never a chore getting my bike serviced. Thank you.
23 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Mr Potts, Thank you for your kind words. Your positive feedback means a great deal to us and encourages us to maintain the high standards you have come to expect. We look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Kind regards, The Sytner BMW Motorrad Wolverhampton Team
The response was very good and timely…
The response was very good and timely and the support ongoing will be fantastic I’m sure. BMW Wolverhampton offer an excellent package better than anywhere I have seen.
13 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Paul, Thank you for your kind words and for taking the time to share your experience. Your positive feedback means a great deal to the entire team here at BMW Motorrad Wolverhampton. We look forward to continuing to provide you with excellent service in the future. Best wishes, The BMW Motorrad Wolverhampton Team
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Payara, Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and polite. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best regards, Sytner BMW Motorrad Wolverhampton Team
Great service from Raj and team at…
Great service from Raj and team at Motorrad Wolverhampton. Friendly and great comms throughout the deal. When I collected my new bike after 2.5 hour trip I felt like a valued customer and Raj made me feel special. Nearly 60 years old so I've bought many bikes over the years and I can say hand on heart I will be back time after time with service like this. Thanks Raj
14 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you, Russell, for your kind words and for taking the time to share your experience. It’s wonderful to hear that Raj and the team made you feel valued and special, especially after such a long journey. Your loyalty and trust mean a great deal to us, and it’s fantastic to know that our service has left such a positive impression. We look forward to welcoming you back time and time again. Kind Regards, Chat Shoker. Head of Business
Top service from Mark Rivers
Top service from Mark Rivers, many thanks!
Love my new GS1300 😎🤘🏻
28 février 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you for your review, Tim! It’s always a pleasure to see our customers so happy with their bikes. Your kind words mean a great deal to the whole team here at Sytner BMW Motorrad Wolverhampton. Wishing you many enjoyable and safe miles ahead on your new ride. Thanks again for choosing us!
Amazing service from start to finish and beyond
Very helpful, nothing was too much trouble.
17 février 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Robert, Thank you very much for your kind words. We are delighted to hear that you found our team very helpful and that nothing was too much trouble. It is always our aim to provide excellent service and ensure every customer feels valued and supported. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us here at Sytner BMW Motorrad Wolverhampton. We look forward to welcoming you back in the future. Best wishes, The Sytner BMW Motorrad Wolverhampton Team
Very good service
Very good service second purchase with this company ,easy and straightforward to deal with .
5 février 2026
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Stan, Thank you very much for your kind words. We are delighted to hear that you found the service easy and straightforward. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your continued support means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The Sytner BMW Motorrad Wolverhampton Team
Very professional outfit
Very professional outfit, Ben and Mark have been very attentive thank you
Daren lee
29 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Daren, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that Ben and Mark provided you with attentive and professional service. It is always our aim to ensure every customer feels valued and well looked after. Kind Regards, Chat Shoker. Head of Business
Full 5 star service above an beyond…
Full 5 star service above an beyond very professional and knowledgeable across the transaction
28 novembre 2025
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Dear Tim, Thank you very much for your kind words and for taking the time to leave us such a positive review. We are delighted to hear that you found our service to be professional, knowledgeable, and above and beyond your expectations. It is always our aim to provide an exceptional experience throughout every transaction. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner BMW Motorrad Wolverhampton. Kind Regards, Chat Shoker. Head of Business
Wayne and Ben are a pleasure to deal…
Wayne and Ben are a pleasure to deal with
Any problems are dealt with immediately
Liam who delivers the motorbikes if needed is always courteous and professional.
Great Company
Great service.
25 novembre 2025
Avis spontané
Something Fishy at Sytner Motorrad
I've been a customer of BMW Motorrad in Wolverhampton and I've not always seen eye to eye with them, but over the last couple of years they have stepped up customer services. Who says there's no such thing as a free lunch?
Raj sorted the Fish and Chip event a treat (or was it a treat of an event)? Pity the weather wasn't better, but that's the UK in November I suppose.
22 novembre 2025
Avis spontané
Great service from Raj
Great service from Raj. He kept me informed throughout the purchase process at all times and was incredibly helpful, informative and friendly. The bike was delivered promptly on time and in fantastic condition. Raj made the whole process really enjoyable.
25 octobre 2025
Avis spontané
Réponse de Sytner Group - Sytner BMW Motorrad Wolverhampton
Thank you very much, Ken, for your kind words and positive feedback. We’re delighted to hear that Raj provided such excellent service throughout your purchase.. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner BMW Motorrad Wolverhampton. Kind Regards, Chat Shoker. Head of Business
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