purchasing my new car here was fantastic. The staff are very welcoming and informative. They made it a fun and easy experience. The process was quick and it was only a couple days before I was driving... Voir plus
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Lisez les avis des autres
Easy to book appointment online to get my car serviced and horns repaired. Demi was very friendly and kept me updated on progress. I was disappointed that the work wasn't completed in a day and I ha... Voir plus
L'entreprise a répondu
I received a recall notice to replace the driver's airbag on my BMW X1. The system gave a prompt free appointment two working days later for 10.15am at the Cardiff BMW garage. I presume the airba... Voir plus
L'entreprise a répondu
This is our 2nd purchase from Cardiff Sytner. Mark James sold us both cars and he was professional and knowledgeable from the minute we walked through the door. We added several extras and Mark... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
50 Penarth Road, CF10 5RS, Cardiff, Royaume-Uni
- 029 2055 0300
4,4
Excellent
1 k avis
Demande des avis aux clients
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purchasing my new car here was…
purchasing my new car here was fantastic. The staff are very welcoming and informative. They made it a fun and easy experience. The process was quick and it was only a couple days before I was driving away with my new car. I’d recommend anyone to go and test drive a car here.
20 octobre 2026
Avis spontané
Door to door service
Door to door service, good communications throughout Delighted to keep the periodic maintenance with the dealer
21 octobre 2026
Avis spontané
My car was booked in original on the a difference date …
My car was booked in original on the 6th of October for 10am , I put down that I was waiting for the car well it had to have a service to say could not happen and would need to rebook . This was then booked for the 13th but sent a few emails to say I was on holiday . But still not had a reply for new date . So I rang them when I returned off leave . The car was booked in and waited for the car. I sat down and decided to ask for a coffee at reception and was told the coffee machine was not working . So I sat down . I noticed a few customers had coffee’s so the machine must have been working . So a different lady came passed and was offering drinks . So a nice gentleman called her over and told her I would like a latte and still the receptionist still said the coffee machine was not working . But the other staff went out her way to make me one . Because I did not look like a business man she made me feel uncomfortable and unwelcome.
20 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Manufacturers recall
Vehicle went in for two recalls. Service was quick and efficient. My contact Alison was extremely helpful and informative.
15 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Zahier, thank you for your kind words and for taking the time to share your experience. We are delighted to hear that the service for your recalls was both quick and efficient. It’s wonderful to know that Alison was able to provide helpful and informative assistance throughout. Your positive feedback is truly appreciated and motivates our team to continue delivering excellent customer service. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Best wishes from all of us.
Really good service
Really good service, always kept informed through out the day.
13 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Mr Hughes, Thank you ever so much for your kind words. We’re delighted to hear that you felt well informed throughout the day and that our service met your expectations. Providing excellent communication and ensuring our customers feel valued is very important to us. Your positive feedback truly means a lot to the entire team here at Sytner Cardiff BMW. We look forward to welcoming you back in the future and continuing to offer the high standard of service you experienced. Best wishes, The Sytner Cardiff BMW Team
Great services
Staff were excellent and very responsive. Good facilities whilst waiting. Car was serviced and MOT'ed and cleaned. Very efficient.
12 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Brad, thank you very much for your kind words and excellent review. We are delighted to hear that our team were responsive and provided you with a positive experience. It’s wonderful to know you appreciated the facilities whilst waiting and that your car was serviced, MOT’ed, and cleaned efficiently. Your feedback means a lot to us and motivates the whole team to maintain high standards. We look forward to welcoming you back to Sytner Cardiff BMW in the future.
Great customerscare
9 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Dan, Thank you very much for your wonderful review. We are delighted to hear that our customer care met your expectations so well. At Sytner Cardiff BMW, we always aim to provide a friendly and professional service to ensure every customer feels valued and supported. Your kind words truly mean a lot to us and encourage the whole team to maintain the highest standards. We very much appreciate your feedback and look forward to welcoming you back in the future. Kind regards, The Sytner Cardiff BMW Team
The staff offer an excellent service…
The staff offer an excellent service from start to finish.
14 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Charity, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff provided excellent service from start to finish. It is always our aim to ensure every customer feels valued and well looked after throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Cardiff BMW. Kind regards, Sytner Cardiff BMW Team
The best
Been coming here for a long time now. Service you get is exceptional.
You get looked after and treated very well.
Nothing is too much trouble and they keep you informed about your vehicle.
We have have a good relationship with a lot of the staff
Would not go anywhere else.
12 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Rose, Thank you ever so much for your kind words and continued loyalty to Sytner Cardiff BMW. We’re delighted to hear that you appreciate the exceptional service and personal care our team provides. Building strong, trusting relationships with our customers is something we truly value. Your feedback means a great deal to us and encourages us to maintain these high standards. It’s wonderful to know you wouldn’t consider going anywhere else – your support is greatly appreciated. We look forward to welcoming you again soon.
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Shan Davies, Thank you very much for taking the time to leave us a 4-star review. We are delighted to hear that you found our team efficient, friendly, and helpful. It is always our aim to provide excellent service and support to all our customers, and your kind words are greatly appreciated. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We look forward to welcoming you back to Sytner Cardiff BMW. Kind regards, The Sytner Cardiff BMW Team
As always a pleasure
As always, a first class service, great comms great company.
8 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Mr Dauncey, Thank you very much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our communication and service met your expectations once again. It is always a pleasure to welcome you to Sytner Cardiff BMW, and your continued support means a great deal to the whole team. We look forward to seeing you again soon and providing you with the same first-class service. Kind regards, The Sytner Cardiff BMW Team
Arrangements worked well
Arrangements worked well - except for confirmation of time....sorted by phone. Please revert to phone line booking....much bette than WhatsAp!!!!!
6 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear J Richmond, Thank you very much for your kind words and for taking the time to share your experience with us. We appreciate your feedback regarding the confirmation of appointment times and your preference for phone line bookings over WhatsApp. Your comments are valued and help us understand our customers’ needs better. We’re delighted to hear that overall, the arrangements worked well for you. It was a pleasure assisting you at Sytner Cardiff BMW, and we hope to welcome you again soon. Kind regards, The Sytner Cardiff BMW Team
Excellent service ..to begin with the…
Excellent service ..to begin with the pre service call to remind and confirm the appointment to keeping in touch during the service ..itwas all well thought out ..
5 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Dr David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our pre-service call and ongoing communication during your appointment were well received. It is always our aim to provide a thoughtful and seamless service for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team at Sytner Cardiff BMW. We look forward to welcoming you again in the future. Kind regards, Sytner Cardiff BMW Team
First Class
Great service as usual, Car wash is the best and its complimentry, kept well informed by Ben Stearman with status of Car, First class
5 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Carl, Thank you ever so much for your kind words and the wonderful five-star review. We’re delighted to hear that you appreciate our complimentary car wash and that Ben Stearman kept you well informed throughout. It’s always our aim to provide first-class service and your feedback truly means a great deal to the whole team. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Best wishes, The Sytner Cardiff BMW Team
Friendly efficient service from all the…
Friendly efficient service from all the staff involved with my Car Service
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Mrs Evans, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced friendly and efficient service from all the staff involved with your car service. It is always our aim to provide the highest standard of care, and your feedback truly honours our efforts. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Warm regards, The Sytner Cardiff BMW Team
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Ian, Thank you very much for your kind words regarding our receptionist. We are delighted to hear that you found the service friendly, warm and efficient. At Sytner Cardiff BMW, we strive to provide a welcoming and professional experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Cardiff BMW Team
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Mr Gardiner, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced great customer care and service during your visit to Sytner Cardiff BMW. Your satisfaction is incredibly important to us, and it’s wonderful to know that our team made a favourable impression. We truly value your support and hope to continue exceeding your expectations in the future. Kind regards, The Sytner Cardiff BMW Team
Car service appointment and warranty work.
Easy to book appointment online to get my car serviced and horns repaired. Demi was very friendly and kept me updated on progress.
I was disappointed that the work wasn't completed in a day and I had to book a second appointment. This time Demi arranged to have my car picked up from my home and delivered back once the work was finished. Car was returned on both occasions spotlessly clean. Great service, thank you.
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Phillipa, Thank you for your thoughtful review. We’re pleased to hear Demi provided friendly and helpful service throughout your visits. We do apologise for the inconvenience caused by the need for a second appointment, but we’re glad the collection and delivery arrangement helped. It’s wonderful to know your car was returned spotlessly clean and that overall you experienced great service. Your feedback is truly appreciated, and we hope to continue meeting your expectations in the future. Best regards, Sytner Cardiff BMW Team
Great work George
From the moment we spoke with George on the telephone to the moment we collected our new vehicle we had a great experience. George was professional, patient , very engaging and delivered exceptional customer service.
Thank you George and not forgetting Howard who was equally as brilliant 🤩
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Ann, Thank you ever so much for your wonderful 5-star review. We are delighted to hear that George and Howard provided you with such a professional and engaging experience from start to finish. It’s fantastic to know that their patience and exceptional customer service made your vehicle purchase so enjoyable. Your kind words truly mean a lot to the team. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes from all at Sytner Cardiff BMW.
Sent in a couple of requests to bmw…
Sent in a couple of requests to bmw Cardiff to see what colours of the new ix3 were available to view on site. No replies received. Sent in a complaint on their web site waited the 48 hours but no response received. Sent in an escalation again waited 48 hours and you guessed it no response I but in a second escalation on their web site Cardiff syntner bmw web site and again no reply! 5 attempts made to gain information on a new ix3 but all fell on deaf years! This is how sytner deals with their customers! They ignore them it’s no wonder that customers of sytner sites in wales are now going to England to buy BMWs
12 septembre 2026
Avis spontané
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