purchasing my new car here was fantastic. The staff are very welcoming and informative. They made it a fun and easy experience. The process was quick and it was only a couple days before I was driving... Voir plus
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Easy to book appointment online to get my car serviced and horns repaired. Demi was very friendly and kept me updated on progress. I was disappointed that the work wasn't completed in a day and I ha... Voir plus
L'entreprise a répondu
This is our 2nd purchase from Cardiff Sytner. Mark James sold us both cars and he was professional and knowledgeable from the minute we walked through the door. We added several extras and Mark... Voir plus
L'entreprise a répondu
I received a recall notice to replace the driver's airbag on my BMW X1. The system gave a prompt free appointment two working days later for 10.15am at the Cardiff BMW garage. I presume the airba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
50 Penarth Road, CF10 5RS, Cardiff, Royaume-Uni
- 029 2055 0300
4,4
Excellent
1 k avis
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Great, courteous and efficient Service
A nice welcome reception when I dropped off the car for a 90minute waiting service appointment. My service advisor Danielle discussed the work today and gave me the opportunity to raise an unrelated problem which was taken and progressed with the appropriate service technician. A very comprehensive vehicle health check video then followed shortly from service technician Joshua , after which the service was concluded within the agreed 90 minute timescale. Nice coffee and plenty of new BMW's in the showroom to view while I was waiting. Thank you.
26 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you for your kind words and detailed feedback. We are delighted to hear that Danielle and Joshua provided you with excellent service and that the vehicle health check video was helpful. It’s wonderful to know you enjoyed the welcome reception, coffee, and browsing our latest BMW models while you waited. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your positive experience at Sytner Cardiff BMW. We look forward to welcoming you again.
Excellent service
I was very well informed by the service team. Danielle looked after me, ably assisted by her colleague Oliver. My car was subject to a recall which meant that it could not leave the workshop until it was finished (about 4 hours). Oliver took the trouble to let me test other cars, and Danielle even went and bought me a sandwich for my lunch ( I had expected to be home by 13.00). Exceptional customer care.
26 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Michael, Thank you very much for your kind words. We are delighted to hear that Danielle and Oliver provided you with such exceptional care during your visit. It’s wonderful to know that you felt well informed and looked after, especially during the recall delay. We always aim to make our customers feel valued and comfortable, and your feedback truly means a lot to the team. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Best regards, Sytner Cardiff BMW Team
Seva Zaikin .customer service was…
Seva Zaikin .customer service was exceptional from start to finish - professional, knowledgeable, and genuinely a pleasure to deal with. He made the process smooth, stress-free, and enjoyable, and his attention to detail gave me complete confidence in my purchase. Thank you
27 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Seva, Thank you very much for your kind words. We are delighted to hear that our customer service met your expectations and that the process was smooth and enjoyable. It is wonderful to know that our team’s professionalism and attention to detail gave you complete confidence in your purchase. Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service. We hope you enjoy your new BMW and look forward to welcoming you again in the future. Best wishes, Sytner Cardiff BMW
Great experience at reception
Great experience at reception , communication throughout the day was first class
18 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Sharon, Thank you very much for your kind words. We are delighted to hear that your experience at reception was great and that our communication throughout the day met your expectations. It is always our aim to provide first-class service and ensure our customers feel valued and well informed. Your positive feedback is truly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Best wishes, The Sytner Cardiff BMW Team
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Patricia, Thank you very much for your kind words. We are delighted to hear that you have noticed such an improvement in the friendliness of our staff. Providing a warm and welcoming experience is very important to us, and it is wonderful to know that this has made a positive impression. Your feedback truly encourages our team to continue delivering excellent service. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Kind regards, The Sytner Cardiff BMW Team
Excellent Service as always
Excellent Service as always. Ben was very helpful with a query I had on the car and reset it in no time at all . Probably would have taken me an hour . Thank you
17 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Mr Cameron, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Ben was able to assist you promptly and efficiently with your query. It’s always our aim to provide excellent service and make things as straightforward as possible for our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Cardiff BMW in the future. Best wishes, The Sytner Cardiff BMW Team
What buying a new car should be like!!
From start to finish the process of purchasing my BMW M235 was fantastic.
The politeness, knowledge of vehicle and professional nature of both Rahul and Subhan made the purchase a very pleasant experience.
I would highly recommend Sytner Cardiff.
15 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rahul and Subhan provided such a professional and knowledgeable service throughout your purchase of the BMW M235. It is wonderful to know that the entire process was pleasant and met your expectations. Your recommendation means a great deal to us, and we truly appreciate your support. Wishing you many enjoyable miles in your new BMW. Kind regards, Sytner Cardiff BMW Team
Amazing service from the whole team
From start to finish - excellent service, excellent communication and really felt I was the most important person and more so, my car was tret4ed the same.. Alison wass amazing. Also Josh from the service for the health check - very thorough. These are an asset to your team!
15 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Alison and Josh provided you with excellent service and thorough communication throughout your visit. It’s wonderful to know you felt valued and that your car was treated with the utmost care. Your recognition means a great deal to the team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Cardiff BMW in the future.
A very good experience from booking the…
A very good experience from booking the service until leaving the garage!
12 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Mr Meehan, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your visit, from booking the service to leaving the garage, was a very good one. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Cardiff BMW Team
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Beth, Thank you very much for your kind words and for taking the time to share your experience with Sytner Cardiff BMW. We are delighted to hear that you found our staff helpful and appreciated the level of customer service provided. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Cardiff BMW Team
★★★★★ Excellent service from BMW…
★★★★★ Excellent service from BMW Cardiff
I had a great experience with Sytner BMW Cardiff. The whole process was smooth and well-managed from start to finish including on the day itself by Sophie. The team were friendly, professional, and kept me updated throughout, which made everything easy and stress-free.
What really stood out was the level of customer care and attention to detail — nothing felt rushed, and they took the time to make sure everything was right. It’s clear they genuinely care about delivering a high standard of service.
I wouldn’t hesitate to recommend BMW Cardiff and will definitely use them again.
8 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you, Jason, for your kind words and for taking the time to share your experience with Sytner BMW Cardiff. We are delighted to hear that Sophie and the team provided friendly, professional service and kept you well informed throughout. It’s wonderful to know that our attention to detail and customer care made your visit smooth and stress-free. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
The Staff were were very professional…
The Staff were were very professional and helpful. A good experience with no problems at all.
8 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Ruth, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Cardiff BMW. We are delighted to hear that our staff were professional and helpful throughout your visit. It is always our aim to provide a smooth and enjoyable experience for all our customers, and we are pleased that you encountered no problems. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
They were friendly , excellences!!
They were friendly , approachable , and helpful to us. One person who was standout was Siva . He was so patience and even though he was new to the industry , he has an info regarding services . And we had the approval Rachel assisted us and she was lovely , friendly too . By the time we nearly finish the paper works , Michael gave us a call to welcome us until we finally get the car that i am dreaming of. Michael was friendly , approachable and very helpful . He was very confident in his work . So we were very grateful to say thank you for their services from Sytner Cardiff staffs . Excellence !
3 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Thank you, Edraline, for your wonderful review. We are delighted to hear that Siva, Rachel, and Michael provided such friendly and approachable service throughout your experience. It’s great to know that their patience, confidence, and helpfulness made your journey to owning your dream car so enjoyable. Your kind words mean a lot to the entire team at Sytner Cardiff BMW. We truly appreciate your support and are thrilled to have been part of this special moment with you. Excellence is our aim!
Friendly and efficient crew
Friendly and efficient crew, a comfortable waiting area and decent coffee.
1 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Keith, Thank you very much for your kind words. We’re delighted to hear that you found our team friendly and efficient, and that you enjoyed the comfortable waiting area along with the coffee. It’s always our aim to provide a welcoming and pleasant experience for everyone who visits Sytner Cardiff BMW. Your feedback is greatly appreciated and serves as a wonderful encouragement to all of us. We look forward to welcoming you back in the future. Best wishes, The Sytner Cardiff BMW Team
Very helpful and attentive staff
Very helpful and attentive staff. Proactive approach - didn’t have to pre-book the test drive.
29 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear J Wheeler, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Cardiff BMW. We are delighted to hear that our staff were helpful and attentive throughout your visit. It’s wonderful to know that our proactive approach made arranging your test drive straightforward and convenient. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back in the future. Best wishes, Sytner Cardiff BMW Team
Excellent service provided by everyone…
Excellent service provided by everyone especially Allison Williams who was very friendly and polite, she kept me informed of how the service was progressing. Very pleased with how quickly the the work was completed. Thank you.
28 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Graeme, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Allison provided friendly and polite service, keeping you well informed throughout. It’s wonderful to know you were pleased with the speed and quality of the work completed. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Best regards, The Sytner Cardiff BMW Team
Excellent service
Despite having a glitch with the systems when I arrived, the team did everything they could to work around it and get my car booked in quickly. They helped with tyre replacement and sorted out an issue with the booking and authorisation with the lease company. It was efficient and Anne Marie kept me up to date on the progress through out the morning. I had some work calls to do and Anne Marie gave me a quiet workspace to carry on working while my car was being serviced. It helped that my work day was not disturbed and at the same time my car was being sorted so I could drive away care free.
29 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Jeannette, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Anne Marie and the team were able to support you efficiently despite the initial system glitch. It’s wonderful that you could continue your work uninterrupted in a quiet space while your car was being serviced. Your feedback is greatly appreciated, and we’re pleased to have made your visit as smooth and stress-free as possible. We look forward to welcoming you back in the future. Best wishes, Sytner Cardiff BMW Team
I first contacted the dealership after…
I first contacted the dealership after I noticed the EMS light was staying illuminated I made appointment straight away and the whole process was handled professionally by all those I came in to contact with , please pass on my sincere thanks .
26 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Allun, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the process was handled professionally and that you felt well supported throughout your visit. Your sincere thanks have been passed on to the team, who truly appreciate your feedback. It’s always our aim to provide excellent service, and we’re pleased this was reflected during your appointment. We look forward to welcoming you back in the future. Kind regards, Sytner Cardiff BMW
Made to feel like a special customer…
Made to feel like a special customer from the beginning and the service was brilliant and the staff are excellent kind and efficient in every way thanks for everything 5star service first-class
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Cardiff BMW
Dear Phil, Thank you ever so much for your wonderful 5-star review. We are delighted to hear that you felt valued and appreciated from the very start. It’s fantastic to know our team provided kind, efficient, and first-class service throughout your experience. Your kind words truly mean a lot to us and serve as great encouragement. We look forward to welcoming you back to Sytner Cardiff BMW in the future. Warm regards, The Sytner Cardiff BMW Team
Main Service of my F31 330D…
I convinced myself to take my F31 330D M sport xdrive for a full service to Sytner as the cost was reasonable for a main dealer and they use 0-30 Shell oil. I had concerns that they will find a way of loading my bill but I dismissed this and went ahead.
All started well with the safety check, however they recorded the make of the tyres as one side 2 x Bridgestone and the other side 2 x Pirelli. This was wrong, they are all Bridgestone.
After an hour the service customer adviser came out of his office to tell me that while carrying out a brake fluid change, their technician managed to snap off the bleed nipple of one of the brake calipers. Two options was suggested to me: - leave it as it is and only bleed 3 of the brake lines or pay for a new brake caliper and cost of fitting. I asked how much that will cost me and the reply was well over £1000. I was thinking, they broke it so why should a pay. I also commented that I felt the technician should have used release oil and losen/tighten the bleed nipple or failing that use a bit of heat on the caliper.
In the end they agreed to do it at a reduce cost and the work completed by the end of the day. The service adviser arranged of a taxi to take me home, so I don't wast the whole day. I picked up the car at around 1730 the same day and drove it home.
I checked under the bonnet and found the engine cover was lose around the oil filler cap. On further investigation I discovered the front offside rubber mounting point was missing and the front nearside rubber mounting was misaligned. Fortunately I looked down between the radiator and engine and caught between two pipes was the missing rubber mounting point. I replace the two rubber mounting point in their proper positions and refitted the engine cover.
Next morning I started the engine to scan for fault codes. I noticed the brake pedle felt rather spongy so pressed it harder and it almost went to the floor. After repeated pumping of the pedal it finally got better but not perfect. I contact service department, who were very helpful, and they advised me to bring it in immediately. This was a Saturday and they finish work at 1300, however they booked it in, bleed the brakes again, put it on a MOT brake tester and road tested the car.
I drove the car home without issue. I have been advised since, that I should not have payed for the replacement brake caliper as it was under their care and they broke it. I will do some more digging around to see where I stand.
All the staff I met were very polite and helpful and this review should not reflect on them.
22 mai 2026
Avis spontané
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