★★★★★ Outstanding service from start to finish! I recently had my BMW X7 repaired at Sytner BMW Chigwell, and I want to say a huge thank you to Jackie for looking after everything so brilliant... Voir plus
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I tried to book a visit to fix an engine warning light via the Whatsapp: sent and received a few messages, sent a picture of the warning light...then radio silence. Ended up having to take it somewher... Voir plus
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A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... Voir plus
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Easy on line check in for service, saves time when handing over vehicle. My service adviser Kevin was very professional.
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Langston Road, IG10 3UE, Loughton, Royaume-Uni
- 020 8418 7600
4,6
Excellent
817 avis
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Kevin is performing exceptionally well.
21 octobre 2026
Avis spontané
New BMW experience
Knowledgeable new car salesman, good trade in value on old car, friendly and efficient ordering process, lovely handover of new car
19 octobre 2026
Avis spontané
Excellent Service
The service provided in order to repair my car was exceptional. Especially good was the support and clear explanation of the problems found by the Service Manager Mr Henry.
22 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Easy on line check in for service
Easy on line check in for service, saves time when handing over vehicle. My service adviser Kevin was very professional.
16 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Dr Shah, thank you very much for your kind words and for taking the time to share your positive experience with us. I'm delighted to hear that the online check-in process was straightforward and helped save you time during your visit. It’s also wonderful to know that Kevin provided a professional service, as we strive to ensure every customer feels valued and well cared for. We truly appreciate your feedback and look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Great service & friendly & helpful staff
8 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Catherine, thank you ever so much for your kind words and the fantastic 5-star review. I'm delighted to hear that you found our service great and our team friendly and helpful. At Sytner Chigwell BMW, we strive to provide an exceptional experience for all our customers, and it’s wonderful to know this was reflected during your visit. Your feedback is much appreciated and truly motivates us to maintain the highest standards. We look forward to welcoming you back again soon. Kind regards, Peter Chadwick - Head of Business
Outstanding service from start to finish
★★★★★ Outstanding service from start to finish!
I recently had my BMW X7 repaired at Sytner BMW Chigwell, and I want to say a huge thank you to Jackie for looking after everything so brilliantly.
Jackie was professional, friendly, and kept me updated at every step of the process. Nothing was too much trouble — she made sure I was fully informed, explained everything clearly, and went above and beyond to ensure the repair was completed perfectly. It’s rare to find such genuine, attentive customer service these days.
My X7 came back looking as good as new — flawless workmanship. If you’re visiting the service centre here, ask for Jackie. She’s an absolute credit to the team at Sytner Chigwell. Highly recommended!
9 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Adam, thank you very much for your kind words and taking the time to share your experience. I'm delighted to hear that Jackie provided such excellent, attentive service throughout your BMW X7 repair. It is wonderful to know that the workmanship met your expectations and that you felt fully informed at every stage. Your recommendation means a great deal to us, and we’re proud to have Jackie as part of the Sytner Chigwell team. We look forward to welcoming you again. Kind regards, Peter Chadwick - Head of Business
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Viv, thank you very much for taking the time to share your positive experience with us. I'm delighted to hear that you found our staff friendly and helpful during your visit. Providing a welcoming and supportive environment for our customers is something we take great pride in. Your kind words are truly appreciated and motivate us to maintain the highest standards of service. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Booked my car for MOT and service and…
Booked my car for MOT and service and check in was nice and easy. I arranged a waiting appointment and the work was carried out quickly and was sent the video with report which was nice to have. Very efficient service and pleased with being kept upto date with the progress by Kevin.
6 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you Vaseem, for your kind words and for taking the time to share your experience with us. I'm delighted to hear that the check-in process was smooth and that you found the waiting appointment convenient. It’s wonderful that the video report added value to your service experience. Kevin will be pleased to know you appreciated the regular updates throughout the process. We look forward to welcoming you back in the future for any of your motoring needs. Kind regards, Peter Chadwick - Head of Business
After buying cars at the dealership for…
After buying cars at the dealership for the past 15 years I’m very happy with the service and welcome I get
The staff and in particular Hayder the manager are very professional and attentive
My sales executive Lilly was also very good
6 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear David, thank you very much for your kind words and for being a loyal customer for the past 15 years. I'm delighted to hear that you consistently receive a warm welcome and professional service from our team. I will be sure to pass on your lovely comments to Hayder and Lily, who will be thrilled to know their efforts are appreciated. It’s always a pleasure to assist you, and we look forward to continuing to do so for many years to come. Kind regards, Peter Chadwick - Head of Business
Great Service every time !
The Service Team Paul and Amy are outstanding - only great service.
I have never been disappointed - first class and that is one of the many reasons I buy BMW.
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Suzie, thank you ever so much for your kind words. I'm thrilled to hear that Paul and Amy have provided you with outstanding service on every occasion. It is wonderful to know that your experience with us continues to meet your expectations and reinforces your decision to choose BMW. Your loyalty means a great deal to us and we are honoured to be a part of your automotive journey. We look forward to welcoming you back again soon. Kind regards, Peter Chadwick - Head of Business
Superb Experience
Wasim took the time to explain the repairs carefully, I was met early in the day with a warm welcome and kept informed throughout.
Thank you Wasim
6 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Al, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Wasim provided clear explanations and ensured you felt welcomed and informed throughout your visit. It’s always our aim to offer a warm and professional service, and your feedback truly means a lot to us. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
No response intially but redemption achieved with a good job.
I tried to book a visit to fix an engine warning light via the Whatsapp: sent and received a few messages, sent a picture of the warning light...then radio silence. Ended up having to take it somewhere else who didn't do a proper job so got back in touch - this time, requesting a call back. Got the call back from Amy who arranged a visit in good time; kept me updated with the work, and also helpfully provided a couple of quotes for the different work that might be needed. I was able to take the video diagnostic and the quotes to the other place I had taken the car to for a refund on the work they carried out.
30 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you very much for your detailed feedback. We sincerely apologise for the initial lack of communication via WhatsApp, which does not reflect the standard we aim to uphold. We are pleased Amy was able to assist you promptly and provide clear updates and quotes to support your needs. Your understanding and patience are greatly appreciated, and we’re glad we could help you resolve the issue satisfactorily. We hope to offer you a smoother experience in the future. Kind regards, Peter Chadwick - Head of Business
Great service
Great service. Jackie handled my repair perfectly, she was great. The Bodyshop team did an amazing job all within one week - so pleased to have my car back so quickly!
6 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Zaheer, thank you very much for your lovely feedback. I'm delighted to hear that Jackie and the Bodyshop team were able to provide you with such efficient and excellent service. It’s wonderful to know your repair was completed within a week and that you’re pleased to have your car back so quickly. Your kind words really mean a lot to us, and we look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
The whole process from start to finish…
The whole process from start to finish was very simple. I was especially impressed with Mia’s customer service skills as previously I think that element was lacking and the staff didn’t seem very welcoming or engaging. I only mention this as I have worked in the customer service industry for over 30 years, so it’s a vital element of the whole experience.
3 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Abdul, thank you very much for taking the time to share your positive experience with us. I'm delighted to hear that the process was straightforward and that Mia’s customer service stood out to you. Your kind words are especially appreciated given your extensive background in the industry. It’s wonderful to know that the welcoming and engaging approach made a difference to your visit. We truly value your feedback and look forward to welcoming you again in the future. Kind regards, Peter Chadwick - Head of Business
Abbie at Sytner Chigwell is the best…
Abbie at Sytner Chigwell is the best service advisor
1 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Thank you Asif, for your star rating and kind words. I'm delighted to hear that Abbie provided you with excellent service and made your experience a positive one. Your feedback truly means a lot to us, as we strive to deliver the highest standards of customer care. It’s wonderful to know that Abbie’s dedication and professionalism stood out during your visit. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
I recently had some bodywork repairs…
I recently had some bodywork repairs done to my Mini Cooper which was completed to a very high standard. Which was expertly overseen by Jackie and Shaun.
4 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Cliff, thank you very much for your kind words regarding the bodywork repairs to your Mini Cooper. I'm delighted to hear that you found the work to be of a very high standard and that Jackie and Shaun provided expert oversight throughout the process. It is always rewarding to receive such positive feedback, and we appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
All the staff are professional
All the staff are professional, friendly and very helpful, great service . Thank you .
1 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Colin, thank you very much for your kind words. I'm delighted to hear that you found all our staff to be professional, friendly and helpful. Providing great service is something we pride ourselves on, and it’s wonderful to know that this was reflected during your visit. Your feedback truly means a lot to the entire team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
I highly recommend Sytner Chigwell
I highly recommend Sytner Chigwell. Each communication I have had has been professionally conducted. The customer service is excellent and I feel I can trust their judgment, workmanship and integrity completely. I will continue to book any service I need for my BMW with this dealership, knowing I can count on them to provide an excellent experience all round.
2 octobre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Hayley, thank you ever so much for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that our team’s professionalism, integrity, and customer service have earned your trust. It is wonderful to know you feel confident in booking future services with us. Your recommendation means a great deal and we look forward to continuing to provide you with an excellent experience whenever you visit. Kind regards, Peter Chadwick - Head of Business
Good services especially from Lilly, thank you
Good services especially from Lilly
29 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Lydia, thank you ever so much for your kind words and for taking the time to leave us a five-star review. I'm delighted to hear that you had a positive experience, especially with Lilly. It is wonderful to know that her service stood out to you. Your feedback is greatly appreciated and serves as a fantastic motivation for the whole team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Thank you Reggie
Thank you to Reggie Witham for providing great communication and customer service once again. I had a great experience on this occasion and believe this is certainly one of the top BMW approved centres available in the London area.
7 septembre 2026
Avis spontané
Réponse de Sytner Group - Sytner Chigwell BMW
Dear Stefan, thank you very much for your kind words and for recognising Reggie's commitment to excellent communication and customer service. I'm delighted to hear you had such a positive experience with us once again. It is wonderful to be considered one of the top BMW approved centres in the London area. Your continued support means a great deal to the entire team at Sytner Chigwell BMW. We very much look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
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